Human Resources Customer Service

Dedicated Customer Service Professional with a Strong Commitment to Equality and Inclusion

Administration Assistant/ Human Resources Assistant

A meticulous and reliable professional with extensive experience in regulating matters related to administration, serving clients, human resources, reconcile expenses in WF. Skilled in providing remote support to organizational activities. A prominent contributor to team projects, events, meetings, with a

proclivity for self-management, time management. Assimilates changing business priorities competently. A practical problem-solver with substantial diagnostic capacities, remarkable interpersonal responsibilities with diligence, intelligence, and passion.

Skill Areas: Administration Assistance, Microsoft Office, Slack Teams Chat, ClickUp Chat, Discord (word, excel, Zoom, Calendar scheduling).

Bilingual Spanish.

COVID guidelines, NetSuite, WF reconcile expenses, Scheduling, self-Management, IT/HVAC support.

Communication, Remote support, some experience in Salesforce, Legal Sifter, Workday.

ACCOMPLISHMENTS & HIGHLIGHTS

•Eager to bring a positive change to people’s lives through corporate initiatives • Helped increase Permanency in youth/ families by implementing new resources to support safe, stable environment

•Maintained department budget and saved 67% on shopping costs

PROFESSIONAL EXPERIENCE

Roth Staffing – Long Term Temp

ASCIP, Cerritos, CA

Risk Services Coordinator

ASCIP is a non-profit Joint Power Authority (JPA) providing insurance and risk management solutions to nearly 150 California public schools and community colleges. They offer property & liability, workers’ compensation, employee benefits, and school construction insurance coverage, along with a host of loss prevention services and resources.

•Point of contact for 7 School District Members

•Responsible for processing all ergo evaluation requests utilizing Sales Force.

•Manage Members Safety Credits

•Collaborate closely with Risk Service Consultants and Directors

•Created and organized digital files

•Support the helpdesk and Learning Management System (LMS)

•Back up Receptionist (shipping, tracking)

Casey Family Programs, Monterey Park, CA (Feb. 2020 – June 2024)

Administration Assistant

Casey Family Programs is designed to help children reach Permanency, either through reunification with their birth parents, kinship, or adoption. The initiative allows DCFS to identify system issues and transfer the children to a safe, permanent, and loving home.

•Responsible for creating client case folders, IH (In Home), OOH (Out of Home, YAT (Young Adult Transition), all kept in a locked file room. Run/ complete quarterly report inspection. Utilizing ECM ensuring client cases are up to date, Shipping closed cases to HQ legal dept. every 2 years using Excel and Microsoft Word.

•Manages paper/ electronic files in accordance with guidelines, local regulatory requirements using Microsoft Word & Excel.

•Receives/prepares invoices for reimbursement, ensuring approval process guidelines are met. Prepares employees expense reports, credit card reconciliations in line with Casey’s policies/ procedures.

•Monitors state reimbursements in alignment with the jurisdiction agreement & engages with state/county partners for resolution of discrepancies. Monitors / reconciles reoccurring roster by tracking change in client status monthly, at minimum in excel spreadsheet.

•Casey practice standards & council on Accreditation (COA). Enters information into various tracking system, monitors due dates, and coordinates with direct service staff, as needed. Prepares recurring open enrollment case reports in ECM as requested. Archives client and administrative files in accordance with Casey records for retention protocols. Assists with managing, processing, tracking contracts, financial requests for client services.

•Provides support to direct service team, including preparation of Merchant cards, service packages (excel spreadsheet) & resource family binders, processing of client service invoices.

•Provides office support to FO staff, including coordination of meetings, conference calls, usage of and maintenance of vehicle and facility maintenance/safety/protocols. Coordinates/ supports all aspects of internal events.

•Participates in established organization-wide resources for training, discussion, & reference by all staff in support to role & consistent values & lived experiences.

•Assisted Case employees with Spanish-speaking clients

Sign Identity Resources, Maywood, CA (Jan. 2019 – Nov. 2020)

HR Coordinator (Temporary)

•Responsible for new hire onboarding process; coordinating interviews, providing job description.

•Delivered administration support within HR dept.

•Maintain employee personnel records/files.

•Assisted HR Mgr in full cycle recruiting (including return to work, LOA, WC, incident reports, disability).

•Scheduled, assisted in New Hire & Temp orientations included I9, W4, new hire packets English/Spanish.

•Using LOA & WC checklist forms were audited, ensuring LOA were filed separately in a locked cabinet, never leaving related docs in employee’s personnel file.

•Provided support to staff during work hours.

•Maintained updates in ADP (direct deposit, PTO, hours, healthcare, etc.)

•Built professional relationships, trust with staff and new hires. • Worked closely with temps on probation.

Special Services for Groups (SSG) Los Angeles, CA (March 2016 – Nov. 2019)

HR Assistant II (Temporary)

•Responsible for entering, updating new hires in ADP workforce, HRIS software.

•Scheduled, assisted in New hire orientation, live scan, I9, verification, background checks, DOJ.

•Ensured onboarding paperwork is completed correctly • Maintained updates in ADP for new hires & perm staff.

•Audited & collected new hire packets.

•Interviewed potential new hires, explained job description

•Worked closely with HR team, HR director, accounts payable department

EDUCATION

•High School Diploma

Hawthorne High School, Hawthorne, CA

Kaplan University / Purdue University

•Degree: BS

•Major: Criminal Justice

•Changing career interest

•Honors Society, President & Deans List

•4.0 GPA

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