Customer Service Representative
Resume:
Baltimore, MD *****
**********@*****.***
Breanne Leigh Pittman
Objective To expand my work experience in order to excel in a career in the field of business.
Experience October 3, 2023 – 4/10/2024 - Dunkin’ Donuts Customer Service Representative
• Responsible for opening store daily at 4:30 am
• Took customers orders, made drinks and food
• Had to follow all sanitation guidelines
• Make sure we had enough of everything and pet manager know what we needed to order
• Cleaning whenever there were no customers and at the end of every shift March 23, 2018 – 4/18/2020 – Laurel Kia
Accounting Administrator & Service Representative
• Organize and submit loan applications for New and Used vehicles.
• Effectively organize and keep financial records for 7 year period.
• Manage and respond to emails and customer calls regarding loan status
• Schedule vehicle maintenance appointments
• Greet Service customers and keep a clean, well stocked waiting area.
• Follow up to customers about vehicle maintenance recommended
• Keep maintenance records for all Service customers March 18, 2014 – 12/7/2017 – Alarm Funding Associates, LLC. Customer Service Representative
• Create and effectively manage new and existing customer accounts.
• Assist customers in processing payments via bank account or credit.
• Provide resources for different services needed by customers.
• Act as a point of reference for over 200 national alarm companies. June 3, 2011 – 12/23/2013 – Ghanem Forwarding LLC
Documentation Manager/Logistics
• Solicit, create and effectively manage new and existing customer accounts.
• Use Magaya software to schedule and track international exports from the US to various foreign ports.
• Schedule drayage for containers from east and west coast ports to commercial loading facilities throughout the US.
• Responsible for clearing cargo through US customs.
• Export individual vehicles via Roll On/Roll Off service.
• Use Central Dispatch to locate drivers to move multiple and single vehicles from auctions, residences or dealerships to any port or loading facility in the US.
2009-2011 Lenny’s Towing Company
Dispatcher/Office Manager
• Effectively managed and dispatched 5 tow trucks per day.
• Responsibly managed accounts receivable for impounded outgoing vehicles.
• Managed monetary transactions with multiple customers each day. 2009-2011 Green Valley Landscaping
Office Manager
• Effectively marketed business to new clients both commercial and personal.
• Responsible for surveying large commercial properties and residential properties
• Scheduled multiple jobs to approximately 25 employees divided between 6 work trucks on a daily basis
• Used Excel and Peachtree to manage accounts payable and receivable
• Answered clients question/concerns through various communication channels, such as email, telephone and fax. 2007-2009 The Lawrence A. Beck Company
Engraver
• Use CorelDraw to create layouts for plaques and awards.
• Work as a team and individually to meet deadlines.
• Use creative skills to create new ways to impress customers. Education
2004-2006 The Community College of Baltimore County Catonsville, MD
• Associate’s Degree in Business Management/Administration
• Graduated summa cum laude.
2000-2004 Lansdowne High School Lansdowne,
MD
Academy of Finance
Accomplishments/Skills
• Graduated summa cum laude with Associate’s Degree in Business Management/Administration.
• Received Scholarship from The Urban Financial Services Coalition of Central Maryland as top 3 finisher in the 2004 Oratorical Competition held at the Baltimore Legg Mason Convention.
• Skilled/Proficient in all Microsoft Software Programs and Internet.
• Excellent customer service and communication skills.
• Organized, motivated, and attentive to details.
Personal References
Ms. Tammy Duvall, Teacher
2494 Amber Orchard Ct E Apt 103
Odenton MD 21113
Mrs. Stephanie McDowell, Mgr. @ DD 1616 W. Nursery Road Linthicum, MD 21210
Mr. Brian Trieschman, Owner Green Valley Landscaping 5105 Avoca Ave
Ellicott City, MD 21043
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