Customer Service By Hilton

TIBIN THOMAS

Ras Al Khaimah, UAE +971-**-***-**** *************@*****.***

PROFILE SUMMARY

Dedicated professional with four years of valuable experience in the hospitality industry, com- plemented by three years of successful contributions in the sales sector. Proven ability to excel in dynamic and customer oriented environments, combining hospitality's interpersonal skills with sales- driven expertise. Ready to leverage this diverse background to deliver results and drive growth in a new role.

KEY SKILLS

Leadership skill Understanding of Cleanliness

Team Work Hospitality standards Customer service

Time Management Guest satisfaction Collaboration

Bed – making and Room Organization skills

Arrangement

WORK EXPERIENCE

HOUSE KEEPING SUPERVISOR 2024 - Present

DOUBLETREE BY HILTON RESORT & SPA AL-MARJAN ISLAND, RAS AL KHAIMAH, UAE HOUSE KEEPING SUPERVISOR 2018 - 2020

DOUBLETREE BY HILTON RESORT & SPA AL-MARJAN ISLAND, RAS AL KHAIMAH, UAE KEY RESPONSIBILITIES

• Hire and train the Housekeeping staff according to hotel policies.

• Oversee staff on the daily basis

• Check rooms & common areas including staircase and lounge areas, for cleanliness.

• Schedule shifts and arrange for replacement in case of absence.

• Regularly taking inventory of cleaning supplies and ordering stock as needed.

• Issuing cleaning supplies and equipment to housekeeping staffs as needed. ROOM ATTENDANT 2016 - 2018

DOUBLETREE BY HILTON RESORT & SPA AL-MARJAN ISLAND, RAS AL KHAIMAH, UAE KEY RESPONSIBILITIES

• Clean and maintain guest rooms and suites.

• Change bed linens and replenish amenities.

• Ensure a clean and welcome environment for guests.

• Report maintenance issues and room damage.

• Restock supplies and mini-bar items.

• Organize and tidying guest areas.

• Adhere to hotel cleanliness and safety standards.

• Assisting guests with special requests and inquiries.

• Collaborate with housekeeping and front desk teams.

• Follow daily work schedules and check-out/check-in procedures.

• Maintain confidentiality and respecting guest privacy.

• Provide exceptional customer service and addressing guest needs. OPERATION MANAGER 2020 – 2024

NEO PRODUCTS ERNAKULAM KERALA

EDUCATION

B.Sc. Hotel Management in Catering Science 2016

Madurai Kamaraj University (MKU)

Diploma in Catering Technologies 2016

Kerala University

INTERNSHIP

MARRIOT AND CONVENTION CENTRE, HYDRABAD 2015

COMPUTER PROFICIENCY

• MS Word/ Excel

• Basic Operation

• Internet & E- Mail

LANGUAGES KNOWN

• English : Proficient/Fluent (C2)

• Hindi : Proficient/Fluent (C2)

• Malayalam : Native

• Tamil : Independent user (B2)

• Levels : A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user TRAINING

• Took active part in various outdoor catering operations by the following companies Crown Plaza, Kochi

Sterling Holidays, Munnar

Fort Munnar

• Fully literate in all computer skills, Applications, Documentation Tools, Ms. Office, Internet, Adobe Photoshop, Adobe Photoshop Lightroom REFERENCE

Mr. Hirosh Nadavathara

Executive Housekeeper

******.**********@******.***

Contact this candidate