Customer Service
Resume:
Samantha Kirby
Kansas City, MO *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Homemaker and Mother
September 2003 to Present
• Childcare and Development: Provide daily care, supervision, and emotional support to children, ensuring their safety and well-being. Foster educational growth by assisting with homework, organizing activities, and encouraging creativity.
• Time Management: Manage and organize daily schedules for children, including school, extracurricular activities, appointments, and family events.
• Household Management: Oversee the day-to-day operations of the household, including meal planning, preparation, and maintaining a clean, organized living space.
• Budgeting and Financial Planning: Handle household budgeting, track expenses, and shop for groceries and household necessities while managing costs effectively.
• Communication and Coordination: Communicate effectively with family members, schools, doctors, and service providers to manage appointments, schedules, and family needs.
• Health and Well-being: Ensure the family’s physical and emotional health by maintaining a healthy diet, coordinating medical appointments, and managing family wellness routines.
• Event Planning and Coordination: Plan and coordinate family events, holidays, birthday celebrations, and social gatherings.
• Problem-Solving: Address family issues or conflicts with patience and sound decision-making to maintain harmony and resolve challenges effectively.
• Multitasking and Organization: Handle multiple household tasks simultaneously, demonstrating strong organizational skills in managing home maintenance, childcare, and family responsibilities.
• Learning and Development: Continuously seek opportunities for personal growth, such as taking courses, engaging in community activities, or volunteering. Assistant Manager
Dollar General-Hamilton, MO
March 2018 to January 2025
• Assist the Store Manager in overseeing daily store operations, ensuring efficiency and adherence to company standards.
• Provide leadership and direction to store associates, ensuring excellent customer service is maintained at all times.
• Help manage store staffing, including assisting with training, scheduling, and performance management of team members.
• Assist with inventory control, ensuring stock levels are accurate, and participating in stock replenishment and inventory counts.
• Ensure that the store is clean, organized, and visually appealing for customers.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Promote and drive sales by ensuring proper merchandising and product placement.
• Ensure adherence to safety and loss prevention protocols.
• Perform cash handling duties and oversee register operations.
• Assist in achieving financial targets and store goals. This position was held intermittently due to personal family responsibilities. Service Manager
Hy-Vee, Inc.-Chillicothe, MO
April 2021 to December 2021
• Manage and supervise the customer service department, including front-end cashiers, service desk associates, and other customer-facing roles.
• Ensure a positive shopping experience for customers by overseeing service quality, resolving customer complaints, and ensuring customer inquiries are addressed promptly and professionally.
• Train, develop, and mentor employees, ensuring they provide excellent service and adhere to company policies and procedures.
• Assist with employee scheduling, task delegation, and performance management.
• Monitor and enforce safety and sanitation standards within the customer service area.
• Handle register operations, including cash handling, returns, exchanges, and price checks.
• Ensure adequate stock levels of necessary materials and supplies for customer service areas (e.g., bags, register paper).
• Maintain a clean, organized, and welcoming environment for customers and staff.
• Collaborate with other department managers and team members to ensure smooth store operations.
• Support promotional and marketing initiatives, ensuring that customers are aware of discounts, special offers, and new products.
• Implement and adhere to Hy-Vee’s policies and procedures, including loss prevention protocols.
• Perform other duties as assigned to ensure the success of the service department and overall store. Shipper/Customer Service Representative
Missouri Star Quilt Company-Hamilton, MO
May 2016 to May 2018
• Order Picking: Accurately pick products based on customer orders using handheld scanners, picking lists, or voice picking systems.
• Packing: Pack products carefully to prevent damage during shipping, ensuring that the correct items and quantities are included.
• Shipping: Prepare orders for shipment, including labeling and sorting, and ensure timely processing for delivery.
• Inventory Management: Assist in maintaining accurate inventory levels by conducting regular checks and ensuring stock is organized and properly labeled.
• Quality Control: Verify the accuracy of picked orders by cross-checking item numbers, descriptions, and quantities before packing and shipping.
• Safety Compliance: Follow all safety protocols and warehouse policies to maintain a safe working environment.
• Maintaining Warehouse Organization: Help keep the warehouse organized by putting away stock, organizing pallets, and ensuring a clean and tidy workspace.
• Documentation: Ensure proper documentation of shipments, including tracking numbers, shipment details, and inventory adjustments when necessary.
• Collaboration: Work with warehouse and logistics teams to coordinate shipments and resolve any discrepancies or issues in order fulfillment.
• Other Duties: Perform additional warehouse tasks as needed, including restocking inventory, assisting with receiving shipments, and performing cycle counts.
• Customer Support: Answer inbound customer calls, emails, and chats, addressing inquiries, product information, order status, technical issues, or concerns.
• Issue Resolution: Effectively resolve customer complaints and issues, ensuring a positive experience by providing solutions or escalating when necessary.
• Product Knowledge: Maintain an in-depth understanding of the company’s products, services, and policies to accurately respond to customer inquiries.
• Documentation: Accurately document customer interactions, issues, resolutions, and any follow-up actions in the system.
• Order Processing: Assist customers with placing orders, processing returns, issuing refunds, and tracking shipments.
• Upselling and Cross-Selling: Identify opportunities to promote additional products and services that meet the needs of the customer.
• Customer Feedback: Collect and report customer feedback to help improve products, services, and the overall customer experience.
• Quality Assurance: Ensure all calls, emails, or chats are handled in compliance with company policies and meet quality standards.
• Collaboration: Work closely with other team members and departments to resolve complex issues and ensure customer satisfaction.
Education
Associate's degree in Business Administration
MCCKC - Kansas City, MO
January 2025 to Present
Focusing on developing expertise in business management and consulting to pursue a career in leadership and strategic decision-making.
not completed in Pharmacy Technician
Remington College - Lafayette, LA
March 2015 to November 2015
Diploma in Medical Assistant
Pinnacle Career Institute-South Kansas City - Kansas City, MO June 2008 to April 2009
Diploma in Medical Billing and Coding
Pinnacle Career Institute - Kansas City, MO
July 2008 to February 2009
Skills
• Payroll
• Performance Management
• Human Resources
• Loss Prevention
• Medical Coding
• Order Fulfillment
• Upselling
• Merchandising
• Quality Assurance
• Assistant Manager Experience
• Inventory Control
• Profit & Loss
• Order Picking
• Research
• Financial Planning
• Retail Management
Certifications and Licenses
Driver's License
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