Development Specialist Program Manager

Christine Tello-Lorenz, PsyD, M.S.

Westminster, CO 80031

********************@*****.***

linkedin.com/in/christinetellolorenz

cell: 603-***-****

SUMMARY

Highly experienced leadership and organizational psychologist and talent development specialist designing and delivering solutions that drive individual and organizational growth. A passionate advocate for human-centered workplaces, with a strong track record as a strategic partner to stakeholders across the business. Known for exceptional skills in facilitation, content development, innovation in learning with technology, coaching, collaboration and customer focus. Expert at aligning people strategies with business goals to foster inclusive, thriving work environments where individuals and teams can flourish.

Expertise:

Learning architect, facilitator, leadership content strategist and creator, program manager and evaluator

Created the first body-based awareness assessment for leaders leveraging the whole person

Certifications: Mind-Body Coach (The Embody Lab), Transition Management (William Bridges), Ei 2.0 Emotional Intelligence Assessment (Multi-Health Systems), Balanced Scorecard

Tools:

Virtual: MS Teams, Webex, Zoom

Surveys: SurveyMonkey, Qualtrics, MS Forms

Content Creation: MS Office Suite, ChatGTP, Sharepoint, SuccessFactors LMS

PROFESSIONAL HISTORY

Senior Leadership Development Specialist, BAE Systems, Inc. 2021-present

Designed and facilitate hybrid leadership development programs for mid- to senior-level leaders on topics including leadership feedback, coaching, DEI, and change management.

Oversee a company-wide coaching program for emerging leaders in partnership with BetterUp, enhancing leadership readiness and growth. Provide coaching to new people leaders transitioning to the next level.

Developed the organization’s first career management website, improving employee engagement.

Created Launch Your Leadership, a program equipping first-time leaders with essential skills.

Supported an enterprise-wide needs assessment to inform talent development strategy.

Manage external training vendors to strengthen and expand the leadership development portfolio.

Leadership Development Specialist, UniFirst Corporation 2016-2021

Designed and delivered leadership development solutions including high-potential programs, new manager onboarding, coaching and a senior leader program using both classroom and virtual delivery platforms.

Managed a senior leader mentor program in partnership with executives that ensured a successful transition for General Managers of the production plant management.

Conducted organizational development consulting and intervention that supported acquisitions, team development and individual coaching for location managers.

Created a high potential assessment and selection process using 360-degree evaluations and scorecard criteria.

Provided coaching to new plant managers to skill up on areas needing development.

Professional Development Trainer, Commonwealth of MA 2014-2016

Facilitated workshops for procurement managers including business acumen, leadership, public procurement policy, customer focus, contract and relationship management.

Managed and facilitated a 5-day Strategic Sourcing Certification Program.

Member of the Diversity committee that reinvented the Commonwealth’s flagship workshop on Diversity and Inclusion.

Leadership Solutions Specialist, Harvard Business Publishing 2010-2014

Partnered with talent management teams around the world in the delivery of blended, virtual leadership development programs using award-winning content.

Managed cross-functional teams on weekly planning calls gathering client requirements including competency models, company branding, audience profiles, evaluation metrics, synthesized client requirements into a detailed program design and project plans.

Facilitated hundreds of webinars for managers and learning and development professionals on improving leadership performance through online learning, sharing best practices and effective ways to improve performance and drive adoption.

Talent Development Specialist, Sapphire Technologies 2008-2010

Designed a strategic training framework for manager development that aligned with company goals.

Planned, designed, and managed a four-day conference for 70 branch managers.

Conducted weekly on-boarding orientation seminars for new hires.

Conducted qualitative analysis of two years of employee termination data and recommended a competency-based hiring practice.

Leadership Training Program Manager, Linkage, Inc. 2004-2008

Managed three of Linkage’s certification programs including: The William Bridges Transition Management Certificate, The Shackleton Leadership Development Certificate, and The Online Daily Leader’s Toolkit.

Collaborated with trainers, marketing, sales, and customer service to manage and enhance programs.

Delivered exceptional customer service to drive client satisfaction and business growth.

Consultant/Graduate Student (MS Training & Development), Lesley College 2001-2004

Assessed and designed training for video production managers at Comcast, Inc. aligning content with organizational goals and performance improvement.

Created health literacy competencies for clinical staff at the Dana Farber Cancer Institute to enhance patient communication and support better health outcomes.

Designed and presented The Power of Stories in Organizations for the Mass Bay Organizational Learning Association, demonstrating the strategic use of story for business impact.

Conducted a skills gap analysis for customer service employees at Fidelity Investments providing actionable insights to inform targeted development strategies.

Talent Acquisition Specialist, The Berklee Group 1999-2001

Conducted full life cycle recruiting for an information technology staffing firm by recruiting qualified candidates for full time positions within Massachusetts.

Partnered with clients on search parameters, compensation, and benefits.

Conducted candidate interviews, assessed candidate career goals and technical skills to ensure an appropriate fit for both candidate and employer.

Education Program Manager, ISDA 1993-1999

Managed and developed a regional environmental and cultural education program in collaboration with local Hispanic and Native American educators.

Organized and identified program objectives, curriculum development, community resources, and culturally appropriate implementation methods.

Delivered environmental education programs to youth and adults on the natural and cultural history of the Sonoran Desert.

EDUCATION

PsyD, Leadership Psychology, William James College, Newton, MA

M.S. Training and Organizational Development, Lesley College, Cambridge, MA

B.A. Biology, Boston University, Boston, MA

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