Quality Assurance Computer Science

Tonja E. Owens

P: 518-***-**** E: ***************@*****.***

PROFESSIONAL PROFILE

An experienced and enthusiastic Computer Science Instructor with a Master's degree in Computer Information Systems. Possess over 8 years of industry experience and particular expertise in quality assurance. I have over 15 years of teaching experience, specializing in Microsoft Office applications, Word, PowerPoint, and Excel. Adept at delivering educational assistance and instruction to learners of varying levels. I am skilled at building working relationships with internal and external stakeholders to expand my experience, skills, and expertise to support my clients and the community. PROFESSIONAL EXPERIENCE

Adjunct Instructor

January 2025 – Present – Christopher Newport University, Newport News, VA

• Lecture and communicate effectively with students from diverse backgrounds.

• Design and develop curriculum content and training materials.

• Work with face-to-face and online students who are taking classes to improve their knowledge.

• Assess students' progress by grading assignments, exams, and other work.

• Stay informed about changes and innovations in the computer science field.

• Maintain regularly scheduled office hours to assist students. CAN Advocate

July 2024 – January 2025 – United Way of the Peninsula, Yorktown, VA

• Modeled kindness and fostered inclusivity, which supported United Way’s dedication to equity and unity.

• Consistently practiced responsiveness and held a strong commitment to accountability with all customers.

• Communicated clearly and effectively while engaging with individuals from diverse backgrounds.

• Collaborated efficiently with multiple partners to meet objectives.

• Managed numerous case records, maintained timelines, and oversaw customer and administrative tasks.

• Adapted to evolving needs and adjusted service delivery as required.

• Maintained professional boundaries, ensuring respectful interactions.

• Acted as a strong advocate for individuals in need, representing their interests effectively.

• Solved problems creatively, used innovative approaches to address challenges. Instructor

September 2019 – July 2024 – Hampton University, Hampton, VA

• Lectured and communicated effectively with students from diverse backgrounds.

• Designed and developed curriculum content and training materials.

• Worked with students, face-to-face and online, who were taking classes to improve their knowledge.

• Assessed students' progress by grading assignments, papers, exams, and other work.

• Stayed informed about changes and innovations in the computer science field.

• Maintained regularly scheduled office hours to assist students. Administrative Support Associate (ASA)

March 2019 – Oct 2019 – Albany Medical Center, Albany, NY

• Performed the critical support and administrative functions needed to ensure the office functioned efficiently.

• Used time management to deliver timely services for the department.

• Compiled, edited, and created documents, reports, and correspondence.

• Maintained, prepared, processed, and filed records. Substitute Teacher

May 2019 – June 2019 – Albany Public School District, Albany, NY

• Responsible for following the school curriculum, all policies, rules, and procedures to which regular teachers are subject.

• Responsible for overseeing pupil behavior in class and the surrounding areas.

• Maintained everyday classroom routines and discipline within the classroom.

• Served as the point of contact for the public or other departments. Adjunct Instructor

June 2016 – March 2019 – Branford Hall Career Institute, Albany, NY

• Instructed in Communication Skills, Medical Keyboarding, and Billing and Coding Applications (CIMO).

• Assisted with the management of student retention.

• Distributed and reviewed the course syllabus.

• Utilized a variety of instructional strategies to engage students, including cooperative and experiential learning.

• Presented prepared materials and supervised organized activities.

• Evaluated student performance promptly and accurately based on departmental rubrics.

• Maintained records of student attendance, involvement, and progress.

• Communicated with students outside of class to provide supplementary instruction when necessary.

PT Member Service Representative

July 2016 – February 2018 – YMCA, Troy, NY

• Responsible for providing excellent customer service to all members, prospective members, and program participants, which included but was not limited to greeting members, scanning membership cards, registering members for programs, membership sales, lobby exhibit, and bulletin board maintenance, and facility tours.

• Answered member questions and problem-solved guest issues positively, ensuring that their needs were met whenever possible.

• Maintained and enforced security and safety protocols by ensuring each person using the facility was a member or program participant.

• Promoted and sold goods for resale.

• Accurately input new membership sales, renewals, and program participation into the company database.

• Accurately cashed out at the end of the day.

Programmer Analyst Senior Professional

May 2011 – July 2015 - CSC, Menands, NY

• Developed test plans to verify logic in new or modified applications.

• Assisted developers in locating and resolving problems of significance with programs.

• Maintained records of test progress and documented defects.

• Demonstrated excellent writing skills to prepare documentation and reports of the testing results.

• Demonstrated excellent verbal and presentation skills to present testing results to nontechnical and technical audiences.

• Extracted data using SQL.

• Demonstrated problem-solving and decision-making skills to complete testing when needed.

• Organized the daily workload and planned for the upcoming testing assignments.

• Consulted with various internal departments to problem-solve when needed.

• Consulted remotely with the North Carolina office to assist them with testing. EDUCATION

The College of Saint Rose, Albany NY MS Computer Information Systems Russell Sage College, Troy, NY BS Computer Science/Management

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