Customer Service Follow Up
Resume:
Traceye Fleming
Chicago, IL *****
**************@*****.***
To obtain an assistant position that will allow me to utilize my extensive customer service, office,billing, coding, cash posting, follow-up, pre-cert skills. Authorized to work in the US for any employer
Work Experience
Billing Coordinator
Help at homecare - Chicago, IL
February 2019 to December 2021
To bill contracts according to contract stipulation complete A/R reports, follow up on no authorizations, No units, Rejections.
Rebill and consult with Managers for aging reports of 180 days or more. Create for revenue day for billing. Consult with site Director for feedback on contracts status. Billing Analyst
Thresholds - Chicago, IL
December 2017 to July 2018
Post cash and recoups to Medicare Humana Aetna Commercial Accounts. Stamp Sort Complete mail on a daily bases
Uploaded Explanation of Benefits. Send checks to lock box Review cash receipts reports
Cash Applications Specialist/ Follow up
K Force Professional Staffing - Chicago, IL
December 2016 to December 2016
to December 2016
To post cash to patients accounts rejections, adjustments, process deductibles, co-insurance, co-pay. Call Insurance carriers, Medicare, Medicaid, Commercial, Private Pay, V.A.for payment information, check demographics, legibility, denials and appeals. Prepare accounts for Collection agency. Commercial Specialist
Commerical Follow up
Accretive Health - Chicago, IL
June 2013 to June 2014
Responsibilities
Follow up on Commercial Accounts 60 days or older
Call Insurance carriers to verify payment or rebill accounts. Call insurers to verify insurance information. Post refunds and payments to accounts
Accomplishments
I met goals for the month on a consistent basis.
Skills Used
My 10yrs plus expertise on follow up and posting of cash to accounts along w billing inpatient and outpatient,
obstetrics, surgery with pre-cert and referrals, coding and collections. Account Representative
Northwestern Medical Faculty Foundation - Chicago, IL October 2002 to August 2012
Responsibilities
Posting cash payments adjustments and rejections refunds also collections. Processing copay coinsurance
deductibles.
Accomplishments
Posting a average of 600 per day w a 97% accuracy rate. Education
Nursing
Malcolm X College - Chicago, IL
January 2009 to January 2011
Skills
• Epic, Word, Excel, IDX Term, Coding (10+ years)
• Excel (10+ years)
• Cash Application (10+ years)
• Application Support
• Cash Application (10+ years)
• Printing (10+ years)
• Application Support
• Account Analysis
• Medical Billing
• Insurance Verification
• Medical Coding
Additional Information
Analytical: Used knowledge of medical terminology and experience to analyze medical accounts and conduct research aimed at creating and processing claims in an efficient and timely manner. Personable: Worked with individuals on a one on one basis to establish rapport and trust in order to process claims with partnering insurance carriers. Excellent Time Manager: Expert in managing time in order to meet reporting deadlines for payment of claims processed within a 30 day timeframe.
Superior Customer Service Ability: Throughout my career, I built a reputation as someone who is very customer-focused, while also working to ensure proper payment of all claims. I was able to find the balance between pragmatism and empathy that helped me to a successful billing specialist. Multi-Tasker: Health Care always offers the opportunity to wear many hats.My rolls called for me to be technically proficient, to be able to juggle many procedural tasks, while remaining flexible, creative and assertive.
Problem Solver: Proactively and assertively worked with and on behalf of the customers to help them in a very trying circumstances, while still adhering to the mission of patient billing in the offices I worked for.
REFERENCES
Available upon request
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