Customer service representative, cashier, food service worker

ABIRA HAMID

***** ****** ***, *********, ** ***** H: (310) 590 - 6970 E: ************@*****.***

Summary

Organized and detail-oriented professional with extensive years of cash handling and customer service experience. Proven expertise in general banking and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Skills

Customer service-oriented

Currency and coin counter

Forex Specialist

Check cashing

Accurate money handling

Money auditing

Accounts reconciliation

Cash and Check ordering

International funds transfer process expertise

Business development understanding

Excellent communication skills

MS Office proficient

Strong work ethic

Organized

Detail-oriented

Team player

Reliable

High-energy attitude

Problem-solving abilities

Bilingual in Urdu, Hindi, Punjabi and Pashto

Experience

CUSTOMER SERVICE REPRESENTATIVE 02/2019 to Current Hallmark Aviation Services - Los Angeles, CA

Welcomed passengers, provided answers to questions and anticipated passenger service needs Assisted passengers at check-in and reservations, providing information about their flights Comforted and provided reassurance to passengers during unforseen or stressful events, such as flight delays, cancellations and lost or damaged baggage

Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills

Achieved high passenger satisfaction scores by de-escalating complaints quickly Documented conversations with passengers to track requests, problems and solutions Supported passenger service goals and enhanced relations through friendly, knowledgeable and positive communication

Cross-trained staff members, resulting increase in passenger satisfaction ratings TELLER 02/2016 to 06/2018

International Currency Exchange - Los Angeles, CA

Processed customer transactions, including foreign currency exchange, travelers checks, money orders and ATM withdrawals

Identified customer's financial needs and offered appropriate financial products to suit needs Responded and assisted customers with forex inquiries, updates and regulations Met and exceeded sales goals by promoting products and services in every interaction Reconciled cash and checks against computer records at end of shift Entered transactions into computer and issued customer receipts Verified amounts and integrity of every check or funds transfer Maintained optimal financial controls by securing funds and making accurate transactions Demonstrated expertise in identifying and mitigating potential fraud and transaction risks Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages CUSTOMER SERVICE REPRESENTATIVE 01/2013 to 11/2014 Ali Die Maker & Printing Press - Peshawar, Pakistan Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems Addressed customer service inquiries quickly and accurately Reviewed customer data to assess current issues and determine potential solutions Managed tasks using check-stand equipment, cash register, scanner and scale to process orders Processed monetary transactions including cash, credit cards and checks Cultivated impactful relationships with customers, drove business development by delivering product knowledge and suggestive selling

Informed customers about billing procedures, processed payments and provided payment option setup assistance Maintained revenue streams by exhausting every option before offering refunds Collected customer feedback and recommended procedural or product changes to enhance future service delivery Escalated customer concerns, store issues and inventory requirements to supervisors Education and Training

SOUTHERN CALIFORNIA REGIONAL OCCUPATIONAL CENTER - Torrance, CA Diploma Banking And Finance, 11/2015

Frontier College - Peshawar, Pakistan Bachelor of Arts Economics And Statistics

Accomplishments

Awarded "Associate of the month" for providing superior customer service

Contact this candidate