Customer Service Representative
Resume:
Ashley Poole
Cordova, TN *****
*************@*****.***
Professional Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Work Experience
CSR - Customer Service Representative (Remote)
Internal Revenue-Memphis, TN
June 2023 to Present
• Assist taxpayers with there accounts.
• Manage high level calls
• Update clients profiles
• Close amended cases
Salon Manager and Stylist
Swerve Beauty Bar-Memphis, TN
June 2013 to Present
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Cut and styled hair for both male and female customers of all ages according to individual preferences styles.
• Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
• Maintaining over 50 repeated clients and keeping up with proper services. Customer Service Representative
Ashley Furniture Distributions HomeStore-Memphis, TN February 2012 to May 2016
• Helped over 50 large volumes of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Contacted customers to return routine and general calls promptly.
• Achieved High satisfaction rating though proactive on-call resolutions of customer issues. CSR - Customer Service Representative
Xfinity Comcast Inc.-Memphis, TN
January 2009 to June 2013
• Coordinated timely responses to online customer communication and researched complex issues.
• Coordinated logistics and verified over 100 equipment shipment pricing and availability.
• Assisted call-in customers with questions and orders and Increased sales Office Administrator
Baptist Memorial Health Care-Memphis, TN
April 2006 to February 2011
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Managed financial documentations such as expense reports and invoices.
• Update clients profiles as necessary.
• Manage over 50 calls daily.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity. Home Health Care Aide
Resource Center for Independent Living-Memphis, TN May 2004 to January 2008
• Completed household management tasks for clients within private home settings.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Communicated with patients, ensuring that medical information was kept private.
• Successfully negotiated client contract renewals to create increased revenue. Education
Associate's degree in Medical Billing & Coding
Anthem Career College-Memphis - Memphis, TN
October 2006 to April 2007
Licensed Certification in Licensed Cosmetologist
East High Vo-Tech - Memphis, TN
February 2002 to February 2005
High school diploma
East High School - Memphis, TN
September 1999 to May 2004
Skills
• Insurance Verification
• Microsoft Word
• Organizational skills
• Microsoft Outlook
• Medical terminology
• Hair Styling
• Medical records
• Financial services
• Medical Coding
• Medical Billing
• Accounts Payable
• Microsoft Excel
• Computer skills
• Microsoft Powerpoint
Certifications and Licenses
Cosmetology License
CPR Certification
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