Operations Manager Human Resources

Simone Beckford

Montego Bay, Jamaica, 876-***-****, ******.********@*****.***

PROFILE Expertise in critical thinking and problem-solving enhances the ability to identify and address customer needs effectively. Proven leadership skills, drive team performance while maintaining a positive and productive work environment. Proficient in managing complex administrative tasks and virtual assistance, ensuring seamless operations and timely solutions. Committed to leveraging skills to support the organization's objectives and enhance overall service delivery. EMPLOYMENT HISTORY

Oct 2022 — May 2025 Experience & Mobility Contracting Specialist, Nexus Tours Limited

Montego Bay

● Manage and coordinate all aspects of contract administration, ensuring compliance, reviewing documents, and monitoring contractual obligations, often negotiating terms as needed.

● Build strong supplier relationships and contribute to the growth and profitability of our products.

● Working with internal departments and external parties to resolve contract-related issues.

● Participating in contract negotiations, representing the organization's interests and securing favourable terms.

Apr 2018 — Jul 2022 Director of Operations, Turtle Creek Assets Montego Bay

● Have one on one meetings with Team Leads to ensure the overall site target is being met.

● Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.

● Handles discipline and termination of employees as needed and in accordance with company policy.

● Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment. Jan 2018 — Mar 2018 Junior Assistant Manager, TCM Group – Bazaar Shops

Montego Bay

● Worked closely with the Senior Manager to ensure timely completion of administrative tasks.

● Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.

● Working closely with Purchasing to ensure goods are received and checked off properly. Sep 2017 — Mar 2018 Virtual Assistant, Ads Unique Designs and Printing

Teaneck

● Scheduled and coordinated meetings, calls, and appointments, resulting in smoother workflows and increased productivity.

● Managed the company’s social media accounts, resulting in a 30% increase in followers.

● Maintains calendars and coordinates meetings with internal and external attendees; proactively resolves scheduling conflicts.

● Handling sensitive information in a confidential manner. Jun 2014 — Dec 2017 Workforce Manager/Asst. Operations Manager, Global Outsourcing Solutions

Montego Bay

● Identified areas of the company that needed improvement and developed workforce planning strategies and a list of recruitment needs.

● Effectively acted as a liaison between our Operations Manager and Supervisory teams.

● Ensures hours are accurately accumulated and categorized in a format compatible with the company and department payroll procedures.

● Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability.

EDUCATION

Sep 2012 — Jun 2014 Accounting, Northwest TVET Institute Hanover Graduated with Honors.

NCTVET – Accounting – Level 2

Certificate in Receptionist- Secretarial Skills Level 1 Sep 2001 — Jun 2002 Business Management, Western Hospitality Institute

Montego Bay

Graduated with GPA of 3.9

Certificate in Business Management

W.H.I Certificate for Record of Achievement as a Receptionist HEART Trust NTA (SL-TOPs) School Involvement

SKILLS Conflict Resolution Expert Computer Skills Expert Adaptability Expert Leadership and

Teamwork

Expert

Critical thinking and

problem solving

Expert Ability to Multitask Expert

Effective Time

Management

Expert Ability to Work Under

Pressure

Expert

Communication Skills Expert

AWARDS

Nov 2024 — Nov 2024 Nexus Tours Staff Awards Montego Bay Director's Award of Appreciation

Dec 2018 — Dec 2018 Turtle Creek Assets Staff Awards Montego Bay Leader of the Year Award

First place winner BPO engagement day

Sep 2013 — Oct 2013 Northwest TVET Institute Hanover Trainee of the Month (September): Accounting Clerk Group Trainee of the Month (October): Accounting Clerk Group Dec 2011 — Dec 2011 Contax360 BPO Solutions Staff Awards Montego Bay Employee of the Year Nominee

COURSES

Mar 2005 — Apr 2005 Customer Communication Skills, Conduent Sep 2022 — Sep 2022 How to Succeed as a Chat Operator, Remotely 4 U Dec 2000 — Nov 2001 Certificate in Receptionist- Secretarial Skills Level 1, NCTVET- National Vocational Qualification

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