Quality Control Customer Service

JT

JAMAR THORBOURNE

***************@*****.*** 862-***-**** Belleville, NJ 07109

Dedicated Quality Control inspector and Customer Service Specialist with excellent organizational skills and great attention to details. Self-motivated with the ability to communicate with peers in a team environment. Arizona Beverages Edison, NJ

Quality Control Inspector

08/2024 - Current

Verify the accuracy of product labels, including expiration dates and lot numbers.

Consult with engineers to resolve quality, production, and efficiency problems.

Perform physical and chemical tests on beverages, including pH, viscosity, color, and taste tests, to assess product quality. Monitor production lines for consistency, accuracy, and safety, identifying and correcting any deviations from standard procedures. Maintain thorough documentation of test results, inspection reports, and non-conformance issues, ensuring adherence to quality control procedures.

Calibrate and maintain inspection equipment, and ensure all equipment meets operational and safety standards.

Support audits and assist in ensuring compliance with ISO, FDA, and other regulatory bodies.

Assist in root cause analysis to identify and mitigate product quality issues, improving overall product consistency.

Spex (Temporary Contract)

QC, Customer Service Representative

01/2024 - 06/2024

Participated in internal and external audits to ensure compliance with applicable regulations.

Assisted engineering department with design verification tests as needed. Evaluated suppliers' performance against established criteria for quality assurance purposes.

Generated reports summarizing inspection results, defect trends, and other statistical data. Verified accuracy of product labels, including expiration dates and lot numbers.

Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes. Airgas (Temporary Contract)

Production Support Specialist

05/2023 - 11/2023

Create and maintain coordinate measuring machine programs, process incoming inspections of purchased material in accordance with company drawings and performing outgoing inspections.

Inspect components with conventional inspection methods, coordinate measuring machines, and metrology equipment.

Performs FAI (First Article Inspection) on initial production of new parts per the applicable customer.

Conduct final inspection of membranes and cartridges for internal and external requirements.

Ensure timing completing of training modules and ensure safe completion of all task.

Professional Summary

Work Experience

Woodstock Farms (UNFI) Edison, NJ

Quality Control Inspector

09/2020 - 04/2023

Operate, calibrate, and maintain test equipment.

Inspect color, shape, texture, and grade of products and materials against established templates, charts, and samples.

Evaluate items to assign grades and indicate quality level, rejection or acceptance.

Use hand tools, instruments, gauges, and equipment to complete accurate measurements and document results,

Performed root cause analysis to identify and resolve defects, improving quality standards.

Generate and submit detailed reports to regulatory agencies and company leadership to drive enhancements.

PepsiCo Piscataway, NJ

Auditor/Inventory Control Specialist

04/2017 - 02/2020

Monitored and managed inventory levels across multiple locations to ensure optimal stock availability and minimize excess inventory. Conducted regular inventory audits and reconciliations. Utilized inventory management software (e.g., SAP, Oracle) to track inventory movements, generate reports, and analyze trends. Ensured compliance with company policies and industry standards, and maintained accurate documentation related to inventory control activities. Elizabeth Town and Gas Elizabeth, NJ

Customer Service Representative

03/2013 - 03/2017

Addressed customer inquiries through multiple channels, including phone, email, and chat by providing information about services and billing as well as resolving issues.

Provided support to customers with their account management needs, such as creating new accounts, handling payments, and maintaining updated information.

Handled complex service issues and escalated cases as necessary, ensuring timely resolution and follow-up.

Maintained current knowledge of company policies, services, and procedures to deliver precise information and assistance. Contributed to team success through consistent achievement of key performance objectives.

Sampling techniques

Visual examinations

Product Inspection

Measurement Tools Proficiency

Calibration Procedures

Quality control techniques

Microsoft Office

Skills

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