Project Manager Program
Resume:
Lisa Manfreda
Project Manager
Belmar, NJ *****
*****************@***********.***
Highly motivated professional with more than twenty-five years of experience in both technical and leadership roles as well as education. Excellent skills Managing Projects, Mentoring /Leading professionals, and Researching. Strong development and analysis expertise gained in challenging Telecommunications industry. Self-motivated team player with effective communication, technical, and leadership skills. Strengths include:
Communicating, Managing Projects, Mentoring/Leading and Researching Authorized to work in the US for any employer
Work Experience
Project Manager
Winston Benefits - Manasquan, NJ
August 2018 to Present
• Responsible for creating and maintaining project plan documents, project timelines, communication plans, risk management plans
• Coordinate, organize and delegate tasks for implementations, enrollments, audits and other special projects
• Plan, schedule, and track project timelines and milestones using appropriate tools to ensure effective project execution and implementation
• Manage project dependencies, critical paths, changes in scope, identifying potential crises and devising contingency plans
• Conduct project post mortems and create recommendation reports in order to identify successful and unsuccessful project elements
• Assign client and vendor deliverables and deadlines and execute to established standards and processes
Project / Program Manager
LUCENT TECHNOLOGIES / AVAYA INC - Lincroft, NJ
2000 to 2003
SELECTED ACCOMPLISHMENTS
Communicating:
• Facilitated core and extended team meetings to gather project status and keep team informed of any issues.
• Made phone calls as needed to gather information and follow up on and resolve issues.
• Organized all project information including meeting notes, team contact information, project schedule, and phase review presentations and made them easily accessible from project web site.
• As manager, provided verbal feedback to all group members as well as written performance appraisals.
• Provided written support agreements that served as a commitment for cross-functional organizations to deliver a specified set of work items on a specific date.
• Communicated and interfaced with several cross-functional teams in order to provide senior management with complete view of overall project status.
• Ensured senior management was involved in all project jeopardies.
• Educated other colleagues on my product line to familiarize them with new products in order for them to assist other team members in problem areas.
• Provided overview of projects to auditors to familiarize them with our work. Accompanied auditor on all core team audits helping to clarify questions and direct team members to information when necessary. Provided written corrective action plans as needed for any non-conformances. Managing Projects:
• Performed end-to-end project management tasks; responsibilities included creating and maintaining project schedules, holding weekly development meetings, tracking issues to resolution, providing status to core team
and extended team members, interfacing with the factory, coordinating models builds, and supporting all projects through general availability.
• Conducted core and extended team meetings to manage cross-project integration, overall program risk, milestones, deliverables, and communications for overall program.
• Gathered project progress and status information from core team members, highlighted problem areas, analyzed data, and performed risk mitigation for monthly Business Operations reviews and integrated launch presentations.
• Created template to provide teams with a structure to monitor projects and ensure stability and reliability for all new products.
• Set up and maintained web pages on project web sites.
• Closely monitored high-risk projects and escalated breach of contract issues as appropriate to senior management team.
• Created list of high-level milestones for the Avaya Global Support Process (AGSP) as a tool for small teams to simplify data tracking and analysis.
Mentoring /Leading Professionals:
• Successfully prepared teams for project phase reviews and ensured required deliverables were complete, resulting in passing phase reviews first time, meeting launch commitments for all products, and passing ISO audits.
• Integrated new analyst team’s responsibilities with the already established feasibility team by scheduling training sessions and setting up internal information sharing sessions to assist the many new team members and bring them up to speed quickly.
• As Lead Systems Engineer for the Service Delivery Manager, managed the activities of seven other systems engineers. Leadership efforts resulted in release 97.1 requirements being delivered on schedule.
• As Project Leader for Message Processing System, provided support and direction for five programmers, worked with analysts to develop user requirements, and was primary contact for Regional Processing Centers and Billing Control Office personnel.
• Reviewed all projects, impacted future work, and delegated work assignments across members of the team.
• Managed group of twelve analysts responsible for Local Delivery Manager (LDM) and Business Communications Access Provider Provisioning (BCAPPS) systems requirements for all market entry, performance improvements, cross Business Markets Division, and Business Local Service (BLS) projects.
• Managed group of six people responsible for end-to-end release management activities for all assigned projects, which impacted five 1998-production releases. Researching:
• As a process manager, created and documented change control process, documented procedures for project managers and release managers, created and maintained roles and responsibilities documentation and matrix, created LAN directory for release management drive, documented quality gates tracked by release and project managers, and performed roll out to team on all new procedures.
• Contributed to the organization as metrics coordinator and represented group and played a major role on the division communications team as a pilot user on the NT server.
• Led joint application design sessions ensuring detail design documents were prepared and delivered and ensured all System Test and Intersystem Test issues were resolved prior to production.
• Evaluated work to determine cost effectiveness and took over creation and analysis of the monthly message / -account volume and unit cost reports.
• Conducted interviews and handled contract negotiations as well as space planning and the requisition for desktop equipment in order to accomplish key objective which was to get team established and productive quickly and effectively.
Project Manager
AT&T - Middletown, NJ
1998 to 2000
Release Manager / Process & Planning Manager
1997 to 1998
Senior Technical Staff Member - Analyst Manager
1997 to 1997
1997
Senior Technical Staff Member - Systems Engineer
AT&T - East Brunswick, NJ
1995 to 1997
Information Management - Specialist (Project Leader) 1992 to 1995
Information Management - Specialist (Project Leader) 1989 to 1992
Education
BA in Statistics
Douglass College/Rutgers University - New Brunswick, NJ Master's in Project Management
Stevens Institute of Technology
MBA in Mini
George Washington University
Skills
• MS PROJECT
• DATA ANALYSIS
• MS OFFICE
• PAYMENTS
• INVENTORY
• Project / Program Management
• Program Management
Certifications and Licenses
Teaching Certificate
October 2006 to Present
Teacher of Mathematics
Additional Information
TECHNICAL SKILLS: MS Office Suite, MS Project, Google Lisa Manfreda • ***********@*****.***
TEACHING EXPERIENCE
Math Teacher for Academy Charter High School Sept. 2005 - Present Math Teacher for Matawan/Aberdeen High School Jan-Jun 2005 Math Teacher for Carteret Middle School Sept-Dec 2004 Substitute Teacher for various local school districts Oct, 2003/June, 2004 Relevant Accomplishments for all above Teaching Assignments:
• Handled classroom management and took disciplinary action when needed
• Performed data analysis and incorporated into lesson plans
• Communicated with parents and guidance counselors when needed
• Prepared corresponding marking period progress reports and grades
• Attended all staff and department meetings
Assistant Center Director/Tutor - Mathnasium of Wall July 2016 - Present
• Manage center, recruit new students, communicate with parents
• Manage employees, schedule shifts
• Process payments and billing
• Manage inventory and supplies
• Enter new leads and accounts into system
• Assess students and create learning plans
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