Customer Service Call Center

CYNTHIA ALMAGUER

Conroe, TX ***** 346-***-**** *******.*******@*****.***

PROFESSIONAL SUMMARY

Experienced professional with a strong background in customer service and child care teaching. Skilled in providing exceptional service to diverse clientele while creating a nurturing and educational environment for young learners. Proven ability to communicate and collaborate with both children and adults. Dedicated to delivering high-quality care and support to ensure a positive experience for all.

SKILLS

Clear communication

Verbal and written communication

Work coordination

Documentation and recordkeeping

Classroom experience

Active listening

Outstanding customer service

Child care experience

Call center customer service

Customer service and communication skills

CERTIFICATIONS & LICENSES

CPR Certification

First Aid Certification

Child Development Associate Certification

WORK HISTORY

Customer Service Krogers – Conroe, TX

Oct 2023 – Jun 2025

Handled concerns quickly to guarantee customer contentment.

Managed a high volume of calls and emails, consistently meeting response time goals.

Administration Kiddie Academy – Spring, TX

Aug 2022 – Aug 2023

Prepared curriculum, fed and changed children, and engaged them in play.

Ensured compliance with child care licensing regulations.

Maintained high-quality child care based on appropriate practices.

Worked in fast-paced environments.

Customer Service Call Center – Conroe, TX

Mar 2021 – Aug 2022

Analyzed call center interactions using analytics software.

Prepared reports on call data and developed improvement plans.

Promoted positive workplace culture and team support.

Infant Teacher Primrose School – Spring, TX

Dec 2019 – Mar 2021

Supported older infants in developmental milestones.

Maintained classroom safety and sanitation.

Identified and supported children with additional needs.

Special Needs Monitor Conroe ISD – The Woodlands, TX

Aug 2012 – Sep 2015

Monitored students on buses and ensured proper equipment use.

Maintained clean and safe transport environments.

Assisted with wheelchair lifts and supervised special-needs passengers.

Managed conflicts and ensured student safety.

EDUCATION

High School Diploma – Hauke Alt. High School, Conroe, TX (May 2012)

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