Customer Service Representative
Resume:
Francis Drinks
Medical Collection Specialist
Riviera Beach, FL 33404
*******.******@*****.***
Professional Summary
Experienced Customer Service Representative with over 10 years of expertise in providing exceptional service and support. Skilled in handling customer inquiries, resolving issues, and ensuring satisfaction in fast-paced environments. Strong communicator with a proven ability to build positive relationships, manage multiple tasks, and address challenging situations. Committed to delivering high-quality service and contributing to the success of the company.
Currently pursuing a Medical Billing and Coding certification at Cambridge Health College Online, with expected graduation in 2025.
Authorized to work in the US for any employer
Work Experience
Medical Collections Specialist
Praesum Healthcare-Lake Worth, FL
April 2025 to Present
Handles claim submissions to insurance companies, follows up on unpaid or denied claims, and ensures timely reimbursement while maintaining accurate records and compliance with billing regulations. Customer Service Representative
Exela Technologies-Palm Beach Gardens, FL
March 2024 to Present
As a Mail Clerk / Customer Service Representative at Exela Technologies (AT&T Contract), I process and distribute incoming and outgoing mail, assist customers with mail-related inquiries, and operate mailroom equipment. I maintain accurate records of shipments, ensure timely delivery, and provide administrative support to streamline operations. With strong organizational skills and attention to detail, I help improve efficiency while delivering excellent customer service. USPS Mail Carrier
Post Office USPS-Palm Beach Gardens, FL
March 2023 to March 2024
Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area. Personal Assistant
Hair By Edherlie-West Palm Beach, FL
March 2021 to March 2023
As a Personal Assistant to a hairstylist, where I provided organizational and administrative support in a fast-paced salon environment. My responsibilities included managing schedules, coordinating client appointments, handling communication, and ensuring smooth operations during busy workdays. I also assisted with inventory management, client follow-ups, and maintaining a clean and organized workspace. This experience strengthened my multitasking, time management, and customer service skills while fostering strong attention to detail and a high level of professionalism. Call Center Agent/Customer Service
Pure Debt Solutions-West Palm Beach, FL
January 2020 to July 2021
A call center agent is someone who answers and dial out calls. We are responsible for making outbound calls to set appointments and gather survey data. We also have a duty to answer phones for customers professionally and respond to customer inquiries and complaints. Shift Leader
Dunkin' Donuts-Juno Beach, FL
January 2018 to December 2019
We oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Education
Certification in Medical Billing & Coding
Cambridge College of healthcare & technology
June 2024 to Present
High School Diploma
Palm Beach Lakes Community High School-West Palm Beach, FL August 2013 to May 2017
Skills
• Computer Operation
• Office Administration
• Interpersonal Communication
Written and Verbal Communication
Time Management
Telephone Etiquette
Customer Service
Dispute Resolution
Dependability
• Upselling
• Quality Assurance
• Telemarketing
• Cash Handling
• Call Center
• Cold Calling
• Public Relations
• Microsoft Office
• Computer Skills
• Outbound Sales
• Typing
• Sales
• Data Entry
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