Customer Service Car Wash
Resume:
Guy Wood
Car Wash GM/ Mechanic
Katy, TX *****
********@*****.***
Professional Summary
Retail Manager for 35 yrs. I have managed Walgreens, and 3 Car Wash Companies. Have also been a Sergeant with the Texas Department Corrections for 10 yrs. Have managed as many as 45 individuals per shift and or Store. Well rounded in all aspects of the managerial and customer service industry. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Car Wash General Manager
Buc-ee's Ltd.-Katy, TX
January 2015 to June 2025
Oversee staff with daily cleaning and maintenance tasks. Create plans for major repairs on equipment that may range from replacing wrap motors, to Blower motors, or any and all bearings in between. Maintain the chemical distribution panels and ensure proper coverage for customers while keeping costs within range. Maintaining all pumps and backroom equipment. Maintain a Safety protocol with Company Standards. Train staff to be the best they can be, in order for them to promote to the level they desire within the company. With no maintenance team, all equipment must be maintained by the wash staff, and it is my goal to lead them to success.
General Manger
Mister Car Wash-Houston, TX
February 2012 to January 2015
Responsibilities
Responsible for the entire operation of my store. From hiring, customer service, orders, ensuring quality, controlling payroll hours, damages, safety, and 80% of repairs to equipment. Training and development,mean a great customer experience.
Accomplishments
Since taking over as GM, have increased profits at my store by $20, 000.00 + each month, and built a relationship with my customers, to bring them back again and again. Skills Used
The ability to manage a multicultural staff, and create a team atmosphere, and utilize my skills as an experienced Manager to train managers under me to move on to other locations that need strong leaders. Utilized P&Ls to identify areas of improvement. Utilized tool skills to repair and maintain entire site. Assitant Store Manager
Walgreens-Rosenberg, TX
January 2006 to June 2011
Responsibilities
Manage the day-to-day operations of the store. Create tasks for floor staff to complete daily. Customer service. Responsible for all areas of customer satisfaction in all areas of the store. Accomplishments
Created a team atmosphere with the staff. Able to keep store shrink levels well below goal. Skills Used
Customer service skills. Staff building with a " lead by example" leadership skill that gained great respect from the staff. P&L experience to assist the store manager in identifying areas of improvement. Sergeant of Corrections
State of Texas-Sugar Land, TX
July 1996 to June 2011
Responsibilities
Managed daily operations of the unit. Scheduled over 90 Corrections officers per shift. Ensured the safety and security of both Officers and offenders. Responsible for all security and safety of the unit while on duty, to include all scheduled activities, from recreation to shower times, of over 1000 offenders. Accomplishments
Maintained a problem free, safe and secure environment daily. Ensured public safety through strict policy and procedure enforcement.
Skills Used
Management skills to verbally resolve issues daily that may arise daily between a large staff and many offenders. Managed a large multicultural staff to achieve a common goal. Education
vocational in commercial art
Texas Vocational-San Antonio, TX
1989 to 1990
Skills
• Business Development
• Human Resources (3 years)
• Upselling (3 years)
• Profit & Loss (8 years)
• Management (10+ years)
• Driving
• Landscape Maintenance
• Purchasing (10+ years)
• Program Development (8 years)
• Customer service (10+ years)
• Leadership (10+ years)
• Loss Prevention (3 years)
• Budgeting (10+ years)
• Detailing (2 years)
• inventory management, training manager, able to multitask in and work in stressful situations, manage a large staff, scheduling, as well as build a devoted team to overcome challenges.
• Merchandising
• Sales
• Quality Assurance (10+ years)
• Cash register
• Conflict Management (10+ years)
• Cash handling
• Operations Management (10+ years)
• Car Wash (10+ years)
• Mechanic Experience (10+ years)
• Store Management Experience (10+ years)
• Retail Management (10+ years)
• Process Improvement (10+ years)
• Team Management (10+ years)
• Recruiting
• Manual transmission
• Supervising Experience (10+ years)
Certifications and Licenses
Driver's License
June 2023 to June 2027
Contact this candidate