Medical Billing/Collections Specialist
Resume:
Jennifer Shockley
Medical Billing & Collections Specialist Manager
Nesconset, NY 11767 ********@*****.*** 631-***-**** Professional Summary
Highly experienced Medical Billing and Collections Specialist with over 30 years in the healthcare revenue cycle industry. Skilled in managing billing operations, collections, and patient financial services across multiple specialties, including Workers’ Compensation and No-Fault. Adept at identifying problem trends, optimizing billing processes, and maintaining strong client relationships. Proven ability to lead teams, train staff, and ensure compliance with medical billing regulations.
Professional Experience
Family Medical Leave
February 2021 – September 2024
● Took a leave of absence to manage personal and family matters. Medical Billing / Collections Specialist
Spinecare Long Island – Plainview, NY
January 2020 – April 2020 (COVID-related layoff through January 2021)
● Managed all aspects of medical billing and collections for Commercial Insurance, BCBS, Medicare, Workers’ Compensation, and No-Fault.
● Contacted patients via phone and mail for outstanding copayments. Claims follow up via phone and/or insurance portal.
● Called and mailed patient statements for outstanding balances owed. Medical Billing / Collections Specialist
Platinum Medical Group – Miller Place, NY
July 2017 – April 2018
● Verified eligibility, copays, and insurance coverage for commercial insurance, Workers’ Compensation, and No-Fault claims.
● Processed medical billing and collections, ensuring timely reimbursement.
● Corrected front end desk insurance/authorization errors.
● Corrected billing errors on billing Clearinghouse.
● Communicated with patients regarding outstanding balances and payment plans.
● Posted patient and insurance payments.
Medical Billing / Collections Specialist
Nguyen Plastic Surgery – Stony Brook, NY
November 2016 – July 2018
● Oversaw all billing operations, including insurance and patient payment posting.
● Verified patient benefits and handled all insurance and patient inquiries.
● Collected outstanding insurance and patient payments.
● Provided front desk support as needed.
Medical Billing / Collections Specialist
L.I. Comprehensive Medical Care
April 2015 – December 2015
● Entered daily office visits and verified eligibility, copays, and insurance coverage.
● Ensured all electronic claims were submitted correctly and accepted by the clearinghouse. Revenue Cycle Billing Manager
Porteck Corporation
November 2012 – May 2013
● Reviewed billing and follow-up projects before submission to insurance carriers.
● Prepared weekly billing and collection reports for upper management and clients. Medical Billing / Collections Manager
Financial Medical Systems
September 1992 – July 2012
● Managed billing, accounts receivable, and collections for Inpatient and Outpatient services, PT/OT, Ambultory Services and Clinic.
● Handled all commercial insurance, Medicare, Medicaid, BCBS Managed Care, Commercial, Workers’ Compensation, and No-Fault claims.
● Led a team of medical billers, ensuring accuracy and efficiency in billing operations. Key Skills & Expertise
Medical Billing & Collections (Workers’ Compensation, No-Fault, Medicare, Medicaid,BCBS, Commercial, Managed Care, Self Pay, Collections and Bad Debt)
Revenue Cycle Management
Insurance Verification & Claims Processing
Accounts Receivable & Denial Management
Team Leadership & Staff Training
Client Relations & Customer Service
Compliance & Regulatory Knowledge
Accomplishments
● 31 Years of Expertise: Started with no prior medical billing background and grew into a leadership role managing multiple teams and hospital accounts.
● Specialized in Workers’ Compensation & No-Fault Billing: Ensured proper claim submission and collections for various medical specialties.
● Process Optimization: Identified and resolved problem trends in billing and collections, reducing outstanding receivables.
● Strong Leadership: Trained and managed staff, fostering a collaborative and efficient work environment.
● Client & Patient Relations: Built long-term relationships with clients, insurance providers, and patients to ensure smooth financial operations. Professional References
Eunice Abrams – Former Vice President, Financial Medical Systems
"Jennifer was a dedicated manager overseeing medical billing for multiple hospitals and outpatient sites. She was a key asset to our company until its closure." Kelly McGinnis – Director of Revenue Cycle Management, Healthcare Alliance of Hudson Valley
"Jennifer managed our medical billing and collections for a three-hospital system, significantly reducing outstanding receivables."
Emily B. Hall – Former Medical Biller under Jennifer Shockley’s Management
"Jennifer is an excellent leader—reliable, supportive, and never micromanages. She is a great team player and manager."
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