Customer Service Representative

SAVANNAH ABRAHAM

Phoenix, AZ *****

***********.*******@*****.*** / 602-***-****

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Customer service

Complaint resolution

Product knowledge

Sales support

Effective communication

Problem solving

Conflict resolution

Follow-up coordination

Time management

Stock management

Scheduling

Cultural awareness

Punctuality and reliability

Empathy and patience

Call center experience

Problem resolution

Calm demeanor

Recordkeeping strengths

Typing proficiency

Appointment scheduling

Relationship building

Retail store support

Escalation management

Negotiation strategies

Building rapport

Tracking complaints

Creative problem solving

Team collaboration

Reading comprehension

Credit card payment processing

Lead generation

Inbound and outbound calling

Customer satisfaction measurement

Strong teamwork

Multi-task management

Follow-up skills

EXPERIENCE

Customer Service Representative / Upgrade - Phoenix 03/2022 - 05/2025 Implemented innovative methods for streamlining the customer service process. Answered customer inquiries and provided accurate information regarding products and services. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Gathered customer feedback through surveys and used the data to improve customer service. Maintained detailed records of customer interactions, transactions and comments for future reference. SA

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Answered customer inquiries via phone, email, and chat. Resolved customer complaints promptly and efficiently. Conducted regular follow-up calls with customers after resolving their issues. Provided exceptional customer service to ensure customer satisfaction. Customer Service Representative / Emperion Marketing - Phoenix, AZ 03/2018 - 06/2021 Identified opportunities for upselling additional products or services based on customer needs. Developed positive relationships with customers through friendly interactions. Provided exceptional customer service to ensure customer satisfaction. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Provided excellent customer service to resolve customer complaints in a timely manner. Maintained a high level of professionalism when dealing with difficult customers. Customer Service Representative / TKS Company - Phoenix, AZ 09/2016 - 06/2018 Implemented innovative methods for streamlining the customer service process. Answered customer inquiries and provided accurate information regarding products and services. Sold news papers

EDUCATION AND TRAINING

High School Diploma 05/2008

Chihuahua Indian School - Salem, OR

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