Subham Bhadra
***************@*****.*** Contact : 861-***-****
•OBJECTIVE – Aspire to work in Professional Corporate environment, implement challenging projects and to establish myself in service of reputed organization
• PROFESSIONAL SUMMARY – To positively contribute to a professional workplace by utilizing my advanced skills in quality control, negotiations, project management, and problem solving. Aiming to take on more senior leadership roles in the long term, to lead large-scale strategic initiatives and drive innovation across the organization.
•Skillsets and expertise obtained from previous experiences:
Strong organizational and time management skills
Exceptional customer service and sales skills
Reliable and team worker
Attention to detail
Adaptability
Problem-solving and Decision making
Knowledge of Excel, Powerbi, LifeChat, Intercom, AWS, VMware, MS Office, Fax
Product/Service Knowledge
• LANGUAGES KNOWN – English, Hindi, Bengali, Assamese
•WORK EXPERIENCE
•Organization - Concentrix
Designation – Customer Support Advisor
Duration – 1.3 years
Job Description -
As an Operations Executive -
1.Worked in Customer Complaint Handling – Managing escalations, logging complaints, providing status updates and ensuring resolution within SLA
2.Managed a team of 7 technicians and ensured that they had the necessary equipment and resources to carry out their duties
3.Technical Troubleshooting- Resolving issues with internet connectivity, device configuration, SIM activation and mobile network problems
4.Account Management- Guiding customers on plan upgrades, add on services, roaming packages and transfer of ownership
5.Sales- Recommending suitable plans or devices based on customer usage, promoting offers and retaining the valuable customers with exciting offers.
Organization – Cognizant (presently working)
Designation – SPE-Quality Mgmt HC Ops
Duration – 2.6 years
Job Description
Project 1- Change Healthcare
1.Healthcare Information Management, Retrieving of MR, Familiarity with EHR/EMR, Understanding of patient confidentiality regulations and different Partnerships
2.Interacting with doctors, medical departments and staffs to collect the proper charts
3.Understanding of different pend codes or methods of retrieval based on interactions
4.Scheduling Onsite visit for technicians based on the availability of the hospital staffs or doctors.
5.Follow up during the TAT.
Project 2- Carelinx by Sharecare
1.Assist families in identifying suitable caregivers by understanding their needs and preferences.
2.Interact with Care advisors and other teams to get a Caregiver fully vetted for a partnership.
3.Hiring Caregivers over phone, email and calls and assist them post hire with any concerns.
4.Worked on escalated leads and different partnership programs to provide an update as soon as possible.
5.Using of Powerbi to see the recent login of Caregivers.
•Education Qualification
BCA- 2014- 2017 from MS Ramaiah College, Bangalore
•Interest and Hobbies – Trekking, Surfing, Reading, Cooking and Travelling