Customer Service Sales Floor

Getasew Dereje-Endale Eyo El

***** *********** ******

Waldorf, MD 20601

Cell: 202-***-****

Citizenship: USA Veteran Status: N/A

WORK PREFERENCE: Full time/Permanent – DUTY LOCATION: Washington, D.C. Metro Area

SKILLS:

Superior organization skills, ability to work proactively and independently, handle multiple projects effectively under pressure, positive attitude, confidentiality with sensitive materials and communications, excellent customer service experience, computer literate with good typing and internet research abilities.

EDUCATION:

2008–2011 Sanford-Brown College, Vienna, VA (Graduated, B.S. degree: Criminal Justice)

Credit Hours: 184

2004–2006 Friendly High School, Ft. Washington, MD (Graduated, diploma received June 2006)

EMPLOYMENT HISTORY/DUTIES AND ACCOMPLISHMENTS:

Store Associate – March 2013 – July 2014

Citi Trends, Waldorf, MD

Customers First

-Greet customers upon entering the store and within zone in a friendly demeanor

-Ensure customers needs are met by asking if they need any assistance

-Promptly attends to customer requests and follows up

-Maintains store fitting room guidelines

-Assist customers in a friendly manner and refers to management if I am unable to assist in a request

Sales Floor Presentation

-Assist in freight processing in accordance with Company Guidelines

-Assist in merchandising store in accordance with Company Guidleines and Floor Set Plans

-Assist in putting go backs on sales floor and recovering store throughout my shift

-Ensure fitting rooms are clear after each customer

-Assist in the cleanliness of the store back room and other customer and associate areas

Loss Prevention

-Understand and follow policy on preventing loss in Store Training Manual

-Reports any customer concerns to store management immediately using code word

-Follow Company policy on customer service

-Report any sensors/hangers found during store recovery

-Understand and follow all Company policies including price checks ringing up customers, bag checks, etc.

-Report any violation of Company policy to upper management, Corporate or the STOPLine

Work Quality

-Have a strong sense of urgency getting work done

-Take initiative to finding additional work that needs to be completed and/or solutions to a problem

-Pay attention to the details and is accurate in completing work assignments

-Speaks with customers to find out what they want and how satisfied they are with what they are getting

-Able to complete projects and work assignments in a timely manner and with little direction

Follow Instructions

-Follow direction on daily tasks assigned by the Manger on Duty

-Ask questions to clarify any work assignments or procedures

-Adheres to Company policies, procedures and guidelines. Reports any violation immediately

Reliability

-Report to work and clocks in and out in accordance with store schedule

-Follow Company Attendance and Leave of Absence policies

-Contact the Manager on Duty prior to shift as soon as possible within reasonable standards if I am calling out or going to be late for my shift

-Clearly communicate with Store Manager on schedule requests and/or changes in advance in accordance with Company policy

-Demonstrate openness to new organizational structures, procedures, policies and technology

Personal Credibility

-Presents a cheerful, positive manner with customers and other associates

-Am honest and forthright with people

-Carry my fair share of the work load

-Do what I commit to do

-Take responsibility for my own mistakes; will not blame others

-Remains calm under stress

-Control my response when criticized, attacked or provoked

Teamwork

-Work well with all associates, managers, district and company support members

-Build productive working relationships with other associates

-Is considered a team player by providing assistance to others as needed

-Provide assistance and information and support to others

Archives Technician – June 2008 – August 2011

National Archives and Records Administration, College Park, MD

Processed confidential and nonconfidential records of the Federal Government including, but not limited to military and FBI records. Worked within a framework of established record policies, rules and regulations, applying considerable judgment in the application of numerous operating instructions, procedures and precedent decisions. Served as lead technician on numerous projects overseeing lower-level staff.

Security Officer – April 2008 – June 20008

Sun Trust Bank

Rosslyn, VA

Patrolled building and kept log of activity in building. Performed access control at building entrances by ensuring that employees and visitors display proper passes or identification before entering the facility. In cases of scheduled fire drills, often assisted by helping to direct foot traffic to safe locations.

Courtesy Clerk – May 2005 – August 2006

Safeway, Clinton, MD

Bagged groceries and when requested took groceries out to the customer’s vehicle. Stocked products and initially put items back on shelves when customers left items at the register when they changed their mind about purchasing. Collected shopping carts from store front and parking lot, while maintaining an orderly appearance at the store entrance. Occasionally assisted customers with locating items in the store.

Ride Attendant - February 2004 – August 2004

Six Flags, Largo, MD

Responsible for safely operating rides and assisting children and the elderly getting on and off rides while ensuring customers abided by height restrictions and ensuring seat belts and safety bars were correctly positioned. Answered guest questions and concerns; as well as collected tickets.

VOLUNTEER WORK:

Library Aide

June 2003 – August 2003

Clinton Public Library, Clinton, MD

Emergency Medical Technician

September 2012 – Present

Waldorf Volunteer Fire Department EMS 3

Contact this candidate