Presentation Leadership Critical Thinking Website Development
Resume:
JANAYA HILL-CHAPMAN
Stone Mountain, GA *****
***********@*****.***
Professional Summary
Results-driven retail and customer service professional with 6 years of experience. Proven track record in managing inventory, driving sales, and providing exceptional customer service. Skilled in leadership, collaboration, and conflict management. Proficient in website development, public speaking, and Microsoft Office. Currently pursuing a Bachelor's degree in Business Administration and accounting Authorized to work in the US for any employer
Work Experience
Night Auditor
Baymont Inn and Suites-Greensboro, NC
April 2025 to Present
• making, canceling, changing reservations via Synxis PMS being aware of brand standards
• Judgement and discretionary skills and be able to work with little or no supervision
• Computer savvy, quick learner (will train on hotel's management system)
• Proficient in the use of common Windows-based computer programs such as Microsoft Word and Excel
• Excellent communication and interpersonal skills
• Welcoming guests and providing a positive first impression.
• Checking guests in and out, ensuring accuracy and efficiency.
• Distributing room keys and providing information about hotel amenities.
• Assisting guests with inquiries and resolving any issues or complaints.
• Handling special requests and ensuring guest satisfaction. Front Desk Agent
Hyatt Place-Greensboro, NC
February 2025 to April 2025
• Welcoming guests and providing a positive first impression.
• Checking guests in and out, ensuring accuracy and efficiency.
• Distributing room keys and providing information about hotel amenities.
• Assisting guests with inquiries and resolving any issues or complaints.
• Handling special requests and ensuring guest satisfaction. Guest Service Agent
Live! Casino & Hotel Maryland-Hanover, MD
November 2024 to January 2025
• Provided exceptional customer service to the guests, ensuring a positive and memorable experience
• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Assisted with concierge services such as providing directions, recommendations for local attractions, and arranging transportation
• Contributed to team efforts by assisting colleagues during busy periods or when additional support was needed
Academic Tutor and Administrative Assistant
Smart Kids Enrichment Center-College Park, MD
July 2023 to August 2024
• Answer client inquiries, prepare reports, and maintain appropriate filing systems.
• Tutoring K-12, SAT/ACT prep, assisting in scheduling students, managing schedules, appointments, and students& staff calendars.
• Created a website, provided customer service, and client relations.
• Assist with employee orientation and training programs.
• Respond to employee inquiries regarding recruitment, hiring process, and more.
• Working with students one-on-one.
Store Manager
Junoesque Apparel-Laurel, MD
January 2017 to August 2024
• Manage inventory, cashier balancing, billing, accounts receivable, and process all online orders
• Assist in website management, correspondence, and inquiries, and provide customer service
• Manage 8 people
• Assists in planning, managing, and directing retail store operations
• Set sales goals, track performance, and develop strategies to improve sales
• Created customer engagement strategies
Therapeutic Recreation and Accommodation Services
Howard County Parks and Recreation-Columbia, MD
November 2018 to May 2020
• Assist participants with activities of daily living.
• Facilitated swimming class, arts crafts, sports, and games.
• Maintain ongoing communication with parents/guardians.
• Maintain behavior protocols.
• Meet with support staff when necessary.
• Effectively communicate with individuals with disabilities. Karate Instructor
Washington Karate 4 Girls-Columbia, MD
January 2015 to May 2020
• Taught and assisted students in katas, kumite, and self-defense.
• Instruct students in proper techniques, skills, and safety procedures.
• Provide constructive feedback and encouragement to help students improve.
• Ensure the safety of all students during classes or activities. Drive Thru Cashier
Popeye's Restaurants-Laurel, MD
April 2017 to April 2019
• Efficiently processed customer orders and payments in a fast-paced drive-thru environment
• Provided friendly and prompt service to customers, maintaining a positive attitude during high-volume periods
• Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
• Fostered positive relationships with regular drive-thru customers through personalized greetings and remembering their preferences
Education
Bachelor's degree in Business Administration
Bennett College-Greensboro, NC
August 2024 to Present
Associate's degree in Special Education
Howard Community College-Columbia, MD
August 2020 to May 2022
Skills
• Presentation
• Leadership
• Critical Thinking
• Website Development
• Conflict management
• Organization
• Microsoft Office
• Problem Solving
• Professional Development
• Teamwork
• Management
• Hotel experience
• Collaboration
• Patience
• Public speaking
• Special Education
• Time Management
• Communication skills
• Lesson planning
• Front desk
• Administration
• Adaptability
• Mathematics
• Inventory Management
• Curriculum development
Certifications and Licenses
CPR Certification
July 2023 to Present
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