Administrative Support Assistant

JACQUELINE FRANCOIS

MIAMI, FL ***** 305-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Highly organized and proactive Administrative Professional with over 8 years of experience supporting executives and senior managers in a fast-paced corporate environment. Skilled in coordinating schedules, managing communications, handling sensitive information, and maintaining smooth day-to-day operations. Proven track record of streamlining administrative processes, improving service delivery, and building positive relationships with internal teams and external stakeholders.

SKILLS

·Executive Calendar & Travel Coordination

·Vendor & Stakeholder Communication

·Document Preparation and Reporting

·Meeting Scheduling & Agenda Management

·Confidential Records Management

·Microsoft Office Suite (Outlook, Word, Excell, PowerPoint)

·Sap & Inventory Management Systems

·Billing, Invoicing & Procurement Support

Senior Clerk

FDOT - Ft. Lauderdale, FL February/2025 - Current

·Provide administrative support to department directors, including scheduling meetings, preparing documents, and managing correspondence.

·Maintain confidential records and files in accordance with state regulations and compliance standards.

·Coordinate interdepartmental communications and ensure a timely response to internal and external inquiries.

·Process invoices, track expenditures, and assist with procurement-related documentation.

·Contribute to improving office procedures, resulting in more efficient document processing and communication flow.

Purchasing Administrative Assistant

Levy Restaurants / Miami Heat NBA, Miami, Fl January/2022 – January 2025

Provide high-level administrative support to purchasing and operations directors, ensuring accuracy in vendor records and invoice processing.

Coordinate with vendors and internal teams to track deliveries and maintain inventory levels exceeding 95% availability.

Resolve billing discrepancies using debit and credit memos, reducing errors by 20%.

Foster collaborative relationships across departments ensure seamless workflow and communication.

Maintain detailed procurement documentation and assist in budget tracking for major events.

Client Employee Benefits Manager

World Insurance, Miami, Fl 10/2015- 04/2022

·Served as a primary point of contact for clients, achieving a 95% satisfaction rate through clear communication and reliable service.

·Supervised a team of five account managers, delegating administrative tasks and mentoring junior staff.

·Streamlined internal workflows, cutting response time to benefits inquiries by 30%.

·Organized and led client meetings, including preparing agendas, documents, and follow-up summaries.

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