Customer Service Representative

Summary

My experience in Customer service surpasses over 10 years. Along with my erp and computer skills I know I can be an asset. Serving others to make there day better, with complying with a companies guidelines will insure great customer service and efficiency for the business.

Experience

Transmission is the Mission LLC TX, Houston

Customer Service Representative 02/2023 - 04/2025 In charge of all front and back office duties, and dispatch. Contact our contracted towing companies to pick up and transfer vehicles to the transmission shop. Answering multiplephone lines, ordering inventory, helping customers with service and keeping them informedabout their vehicles location and pick up time for the service. Schedule Pro, Bid Pro, and other Erp systems. microsft business.

Conduent TX, Houston

Customer Service Representative 01/2016 - 08/2024 Explain benefits to members and providers. Using Cl, RX nova, and Litton. This position also entailed, sending out new ID cards,processing orders, taking payments through e-billing and explaining their benefits. Address changes, looking up physicians and emailing for physicians contact information to the members, with physician finder. Updating address and phone numbers with Cl, providing benefits to the physician, such as members eligibility.What type of plan they had and what their MOOP and all other benefits.

CVS CAREMAK TX, Houston

Prior Authorization Rep 01/2022 - 12/2022

Authorizing prior authorizations and assisting medical doctors offices with prescription medication I accomplished my task with company, PC and application such as MS word, Excel, AS 400, RXclaims, people safe and company email. Houston Optimum Care and Associates TX, Houston

Office Manager 10/2010 - 04/2014

Operated multiple phone, lines, verifying insurance, arranging hospital appointments, and laboratory testing. Ordered supplies,greeting patients, typed addendums using Microsoft Word, Excel, Outlook, cleaning and preparing the front and back office tookpatient's blood pressure, performing acupuncture, EKG, PFC, standard eye testing, height,and weight testing, assisting physiciansas needed. Trade a staff of four medical assistance in four week On state and federal guidelines. Sally's Beauty Suppy TX, Houston

Sales Representative 01/2006 - 08/2009

Assist customers with returns, exchanges and refunds. Price checked inventory. Managed cash register transactions accurately and efficiently. Cleaned shelves, counters and tables to maintain organized store. Attended staff meetings to discuss new products or changes in store policy or procedure. Answered incoming telephone calls to provide store, products and services information.

Robert's Fresh Market LA, New Orleans

Scan Coordinator 07/2000 - 08/2005

Coordinated with other departments to ensure timely completion of scanning projects. Conducted price audit scans and documented results in software.Computed balances, totals or commissions to support accounting team. Completed price changes and maintained proper signage for product displays. Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines. Processed batches of documents according to established company guidelines and regulations.

Skills

Kendrelle Poole

5010 Woodway Dr Houston, TX 77056 346-***-****

**************@*****.***

Computer literacy, Customer service, Communication skills, Time management, Documentation review, Microsoft excel, Leadership, Microsoft word, English, 50wpm, Order Entry, Bidpro, Schedule Pro, Microsoft Outlook, CI, Time Management, Problem Resolution

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