Customer Service Representative

Whitney Ologohe

**********@*****.*** 240-***-**** Landover, MD

EDUCATION

Morgan State University - Baltimore, MD

Major: B.S. Computer Science Major GPA: 3.8

Honors/Awards: HBCU Scholar UNCF Scholar KPMG HBCU Talent Plus SSAI Scholarship Recipient PROFESSIONAL EXPERIENCE

Nordstrom - Menlo Park, NJ/Nordstrom Tyson Corner Product Specialist, (Shoes and Accessories) August 2023 - May 2025

● Supported store sales goals by upselling complementary products and cross-promoting other departments, contributing to a 15 % increase in overall sales.

● Managed inventory by restocking merchandise, organizing stockrooms, and maintaining attractive, organized displays on the sales floor.

● Maintained deep knowledge of footwear brands, product features, and seasonal trends to drive sales and enhance the customer shopping experience.

● Handled point-of-sale (POS) transactions accurately and efficiently, processing sales, returns, and exchanges while maintaining a high standard of customer service.

TCW Global - D.C. Metropolitan Area Customer Service Representative July 2022 - July 2023

● Coordinated and monitored the daily operations of bus and train transportation schedules to ensure on-time performance and service reliability.

● Managed dispatching, routing, and tracking of vehicles using transportation management systems (TMS) and GPS software to optimize route efficiency and minimize delays.

● Collaborated with drivers, conductors, and maintenance teams to address service disruptions, vehicle maintenance needs, and emergency re-routing during peak hours.

● Communicated directly with vendors, agencies, and service providers to coordinate schedules, update service changes, and resolve operational challenges in real-time.

Jasper’s Restaurant - Largo, MD - Lead Host / Server August 2021 - July 2022

● Managed daily reservations, walk-ins, and large party bookings using [reservation system name, e.g., OpenTable, Resy], optimizing seating to maximize revenue and guest satisfaction.

● Directed and supervised a team of [number] hosts during high-volume shifts, delegating responsibilities such as greeting, seating, and managing waitlists to maintain smooth front-of-house operations.

● Trained and onboarded new hosting staff, guiding customer service standards, seating protocols, and problem resolution to ensure consistent service excellence.

PROJECTS & ADDITIONAL EXPERIENCE

VaunetdStyles - Landover, MD CEO June 2020 - Present

● Deliver high-precision nail care services with a strong focus on detailed cuticle care, nail shaping, and polish application, ensuring flawless client results.

● Maintained strict sanitation and sterilization protocols to create a safe, hygienic environment, minimizing the risk of infections and promoting overall client health.

● Lead daily operations, including client scheduling, service delivery, inventory management, and marketing, ensuring business growth and customer satisfaction.

● Collaborated with teams to shape product strategies that prioritize seamless user experiences, ensuring long-term success in the market. Mastercard - Remote Product Management Cohort July 2024 - August 2024

● Participated in a product management workshop led by Mastercard

● Analyzed market trends and business objectives to propose well-rounded solutions for global product management

● Collaborated with teams to shape product strategies that prioritize seamless user experiences, ensuring long-term success in the market LEADERSHIP

Thurgood Marshall Leadership Institution Morgan State Representative September 2024

● Selected as one of the top 18% of students

● Interacted with cross-functional teams to discuss business strategies and innovation, which helped me refine my understanding of product strategy and the role of user experience in business success

● Engaged with representatives from Fortune 500 companies, government agencies, and graduate programs during a recruitment fair offering career and educational opportunities

SKILLS AND PROFICIENCIES

Competencies: Attention to Detail, Manual Dexterity, and Precision, Client Relationship Management, Soft Skills Development, Technical Proficiency, Time Management and Scheduling, Inventory Management, Entrepreneurship and Business Operations, Customer Service Excellence, Health and Safety Compliance, Brand Management and Marketing, Problem Solving and Adaptability, Leadership and Team Management

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