Customer Service Rental Equipment
Resume:
Saye Williams
Minneapolis, MN
*********@*****.***
Objective:
To find a position, a new opportunity, in a client capacity or a related area with an organization that will utilize my skills in dependability, judgment and leadership. Education:
University of Minnesota-Twin Cities Minneapolis, MN Graduated May 2008 Bachelors of Science in Business and Marketing Education Professional Experience:
Sunbelt Rentals
Equipment Rental Specialist July 2024 – February 2025 (Minneapolis, Shakopee and Lauderdale)
• Maintained rental equipment by performing necessary repair, periodic maintenance and operational verification procedures.
• Organized and cleaned work areas.
• Prepared purchase orders for rental equipment.
• Tracked each piece of rented equipment by job site and job number.
• Handled customer questions, concerns and requests for additional items such as consumables or contractor equipment.
• Kept the tool rental department neat and orderly.
• Had a good working knowledge of equipment operations and mechanical functions. Enterprise Mobility (Enterprise Rental Car Company) Management Trainee January 2023 - March 2024 (Worked at multiple locations including Brooklyn Park, Brooklyn Center and the Minneapolis/Saint Paul Airport)
-Deliver superior customer service by exceeding customer’s expectations.
-Effectively communicate with customers, vendors and co-workers to maximize sales, customer service experience and operational plans.
-Consistently met sales goals by using proper techniques to meet monthly sales goals. Ranked in the top half of sales trainees every month.
-Marketed and built relationships to develop new business and maintain current relationships to meet growth goals.
-Developed excellent ability to work with insurance companies. Goodin Company (Minneapolis, MN)
Inside Sales/Customer Service Rep March 2022 - July 2022 (Temporary)
-Build relationships with customers who are calling in and placing product orders.
-Interact with customers before, during, and after a sale, including taking phone orders and servicing walk-in customers.
-Ensure that customer orders are entered and processed in a timely manner.
-Verify order delivery method for accuracy.
-Coordinate customer sales orders with Outside Sales Representatives.
-Identify customer needs and suggest products that best fit their needs. Greenheck Group/ Innovant (Minneapolis, MN)
HVAC Assembler October 2021 - January 2022 (Seasonal)
• Assembled air handling units per blueprint. Install all necessary components according to SAP program.
• Read and understand instructions involving basic hand tools and power tools.
• Had to understand component functions, read measuring devices and strong ability to safely operate equipment (Accupress, Accushear, notcher, bandsaw, welder, pipe threader).
• Ability to identify all parts used during assembly and maintain paperwork/recordkeeping.
• Operated overhead crane/forklift/material handling equipment based on safety guidelines.
***Pandemic Activity
● During the pandemic I tutored and coached. Due to “distanced learning” I had several family and friends who had kids that couldn't be in school. These parents had jobs and needed supervision for their children. I had up to 8-10 kids on some days. I also coached my daugther’s softball team in the summer/fall of 2020 this summer (2021) and still am currently this fall. Luther Auto Group (Bloomington Hyundai)
Sales Consultant November 2019 - May 2020
● Built relationships & create customers for life
● Assisted them in selecting a vehicle by asking questions and listening carefully to their responses.
● Knew the in’s & the outs of product offerings, optional packages & latest technology
● Performed high-quality and professional demonstrations of new/used vehicles.
● Followed-up with buyers to ensure referral business.
● Overcame objections and thrive in sales situations Smart Care Equipment Solutions Saint Paul, MN
Credit Specialist (Temporary position) February 2019 - July 2019
● Assisted in the financial analysis, credit underwriting and approval process.
● Identified cross sell opportunities, prepares credit approval packages, annual reviews, renewals of credit, client credit proposals and coordination of document preparation and closings.
● Collaborated with the Client Advisor, or Credit Advisor, may act as an additional contact to the client.
● Coordinated credit and loan portfolio administration support such as monitoring past dues, document exceptions, collateral value monitoring, and covenant compliance. Voya Financial (**Promoted in January 2017**) Minneapolis, MN Billing Analyst January 2017 – November 2018
● Processed many complex billing transactions.
● Verify that clients are paying correct rates and research discrepancies. Notified client of any outstanding dues or credits.
● Set up new cases for premium journalizing process. Ensured that first month’s premium was received.
● Prepared statements and client correspondence. Verified that statements are correct.
● Provided guidance to more junior billing associates.
● Reviewed monthly Financial, Suspense, and Past Due Grace reports, taking necessary action for correction. Participated in an annual audit of premiums paid. Account Manager/Subject Matter Expert (on all products) November 2014 - January 2017
● Provided information to callers about various features of specific plans/policies via phone and email. Explains complex product features and annuity/retirement plan concepts to plan participants, agents and sponsors.
● Completed and verifies transactions requested by callers and either processed requests or forwarded to the appropriate parties. Managed the status of accounts and balances and identified inconsistencies.
● Ensured all clients/customers remained informed on their outstanding debts and deadlines.
● Participated in new product and services implementation. Contributed to process improvement through suggesting streamlining measures, processing changes, and new technologies. Also assisted managers with the review of administrative procedures to ensure consistency.
● Trained and became efficient with the use of several different programs and tools including MAX/Citrix, WISE, CSW Prod, Oracle/Optika, PeopleSoft, CRC Tracking, Putty/ULx, Symon, Salesforce etc.
● Used as a subject matter expert on all products for training and/or escalated issues. Customer and Client Relations Experiences:
● Proficient in probing for root causes of issues and proposing solutions. Technical Skills:
● Proficient in the use of computers and other electric office work. Software proficiencies include MS Office components i.e., Word, Excel, Outlook and PowerPoint.
● Experience in telephone customer service techniques and using the Internet for research purposes. Final Statement:
I’ve proven the ability to work effectively within any team make-up and demonstrated effectiveness in working with community groups, workplace teams, and public service groups. I have an excellent understanding of workplace requirements and feel very confident when demonstrating leadership in helping individuals and teams achieve their goals as well. I’m very organized & detail-oriented and I take pride in performing my assigned duties well to properly support the team. The experience gained in courses at the University of Minnesota as well as my working experience in both private and public sectors will serve me well in any new job opportunity.
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