Support Specialist Customer Service

Benjamin Wilson

929-***-**** ********.**********@*****.*** https://linkedin.com/in/benjaminwilson CAREER SUMMARY:

Aspiring Computer Support Specialist currently pursuing CompTIA A+ and Network+ certifications at NPower. Seeking an entry-level IT position with growth potential. A dedicated team player capable of supporting project management while also possessing the initiative to independently solve problems and deliver exceptional customer service with professionalism. Committed to achieving operational excellence.

TECHNICAL SKILLS:

Hardware: Proficient in troubleshooting and repairing computer components and devices, including printers, computers, laptops, and routers.

Software: Skilled in diagnosing and resolving issues with PC and mobile applications, providing security support.

Security: Capable of identifying and safeguarding against vulnerabilities in devices and network connections.

Mobile Devices: Experienced in configuring mobile devices. Technical: Proficient in HTML, CSS, JavaScript, email systems, web and social skills, as well as Photoshop.

EXPERIENCE:

Pro4ai Inc-- New York, NY 01/2022 – Present

Desktop Support Technician

• Conducted end-user training and troubleshooting in Virtual Desktop Infrastructure Environments (Citrix, Blaze).

• Successfully resolved internal Level 1 IT Help Desk tickets.

• Assumed organizational responsibilities, ensuring optimal performance of video meeting applications

(Zoom, Webex, Microsoft Teams, Google Meet).

• Assisted clients with MacBook connectivity issues, addressing audio and video concerns. Belle Fleur Technologies – Brooklyn, NY 01/2021 - 11/2021 Developer

• Developed platforms for clients using the AWS console.

• Managed projects using LightSail and other platforms.

• Collaborated within a team to strategize and deliver effective solutions for clients. 1Tech – Brooklyn, NY 10/2019 - 1/2020

IT Technician

• Installed internet wiring in Walgreens locations.

• Traveled to Pennsylvania as a technician.

• Upgraded phone and headphone sets.

• Troubleshot and resolved technical issues.

ASI – Brooklyn, NY 09/2019 –09/2019

On-Site Technician

• Ensured excellent client service and support during field visits.

• Documented and communicated issue resolutions to clients.

• Set up Mac computer workstations for clients.

NPower Tech Fundamentals Program -- Brooklyn, NY 02/2019 – 09/2019 Tech Specialist

• Delivered on-site services and repairs for a company's products.

• Provided top-notch client service during field visits.

• Documented and resolved issues for future reference. OBT Innovation Lab -- Brooklyn, NY 01/2018 - 08/2018 Jr. Web Developer Intern

• Developed websites from scratch using HTML, CSS, and JS.

• Implemented JavaScript for interactive graphs and charts.

• Utilized Git command line for version control on GitHub.

• Ensured proper code functionality using resources like W3 and Bootstrap templates.

• Presented projects to showcase the purpose and functionality of websites. EDUCATION:

Kingsborough Community College -- Brooklyn, NY 07/2015 – 2/2017 Coursework in Graphic Design

Contact this candidate