Business Analyst Scrum Master

Tejasree

Business Analyst

****.*********@*****.*** # +1-864-***-****

Professional Summary:

Over 8+ years of comprehensive experience as a Business Analyst with expertise across investment banking, Insurance, and financial services domains including underwriting, claims, lending, and commercial auto.

Expert in requirement elicitation techniques including JAD sessions, interviews, surveys, brainstorming, and focus groups with stakeholders, SMEs, underwriters, and business users.

Strong knowledge in drafting and maintaining Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Use Cases, User Stories, and UML diagrams to capture both functional and non-functional requirements.

Hands-on experience in creating data models, performing ETL processes, data mapping, and working with relational databases like Oracle, MS SQL Server, and Sybase.

Proficient in dashboard development and data visualization using Power BI, with strong skills in evaluating and enhancing report performance based on business stakeholder feedback.

In-depth understanding and hands-on experience in Identity and Access Management (IAM), ISO 8583, ISO 20022, FIX, SWIFT, and compliance messaging protocols.

Demonstrated experience in Agile (Scrum/Hybrid) methodologies, performing roles of both Business Analyst and Scrum Master, facilitating Sprint Planning, Reviews, Stand-ups, and Backlog Grooming.

Adept at using tools such as JIRA, Confluence, MS Visio, Rational Rose, Remedy, Swagger, SoapUI, and Power Designer for requirement tracking, documentation, and API testing.

Skilled in Gap Analysis, SWOT analysis, and feasibility studies to define “As-Is” and “To-Be” workflows, system capabilities, and solution recommendations.

Experienced in authoring technical specifications for APIs, working with REST, SOAP, WSDL, and XML for system integration and web services.

Expertise in Guidewire (Policy Center, Billing Center, and Claim Center) for configuring rules, UI, rating, and external/internal system integrations.

Proven ability to perform User Acceptance Testing (UAT), create test cases, conduct smoke and regression testing, and provide post-implementation support.

Worked closely with QA teams and business users to create Traceability Matrices, define Acceptance Criteria using INVEST and Gherkin formats, and validate deliverables.

Strong command of SQL scripting, including writing Stored Procedures, Triggers, Functions, and performing SQL performance tuning for data verification and analytics.

Proficient in MySQL(RDBMS, SQL server, PL SQL), Python(numpy, pandas, scikit - learn), R programming(ddply, ggplot2, random Forest), Core Java, Web scrapping, A/B Testing, Google analytics, web analytics, marketing analytics

Developed wireframes, prototypes, and GUI designs using Visio and HTML/CSS, aiding in clear communication of design requirements to development teams.

Played a critical role in DevOps environments by supporting API integrations, participating in triage calls, and analyzing root causes to mitigate application defects.

Experience working in secure and regulatory-compliant environments (AML, OFAC, Empower) ensuring process and system enhancements adhere to governance policies.

Excellent collaboration and leadership skills in coordinating with onshore/offshore teams, product owners, developers, and testers to ensure timely and quality delivery of projects.

Technical Skills:

Requirement Management Tools: JIRA, Confluence, Microsoft TFS, VSTS, Power Designer, Rational Rose

Modeling & Documentation: UML, Use Case Diagrams, Activity Diagrams, BRD, FRD, SRS, RTM, MOM, Wireframes, GUI Mockups

Databases: Oracle, MS SQL Server, Sybase, Snowflake, Guidewire Data Model

Query Languages: SQL, PL/SQL – Data Mapping, Data Analysis, ETL Processes, Data Validation, Stored Procedures, Triggers,Python, Java

BI & Reporting Tools: Power BI, Excel (Pivot Tables, Charts, Data Cleansing, Analysis)

Web Services & API: REST API, SOAP, Swagger, WSDL, XML, JSON, UDDI, FIX Protocol, SWIFT (MT1xx, MT2xx, MT3xx), ISO8583, ISO20022

Business Process Tools: MS Visio, Lucidchart – Process Flows, BPMN Diagrams, Swimlanes

Project Management Methodologies: Agile (Scrum), Hybrid SDLC, Waterfall, Sprint Planning, Backlog Grooming, MoSCoW, WSJF

Agile Tools: Jira, Planning Poker, INVEST Criteria, GHERKIN Syntax, Acceptance Criteria

Testing Tools: SoapUI, Functional Testing, UAT, Regression & Smoke Testing, Triage, Test Plans, Test Scenarios, Test Cases

Security & Access Management: IAM (Identity and Access Management), Role-Based Access Controls

DevOps & Integration Concepts: REST/SOAP API integration, Confluence for Dev Documentation, Triage Call Analysis

Version Control & Deployment: TFS, VSTS, DevOps exposure

Data Modeling & Warehousing: Logical and Physical Data Modeling, Dimensional Modeling, OLAP, Data Marts, ODS

Communication & Collaboration: JAD Sessions, Stakeholder Engagement, SME Interviews, Client Demos, Sprint Reviews, Training Workshops

Visualization & Prototyping: HTML/CSS Mockups, Visio Wireframes, Dynamic Prototypes

Professional Experience:

State Street, Charleston, SC Jan 2024 - Present

Business Analyst

Responsibilities:

Organized several Brainstorming meetings, Open & Closed Interviews as well as Surveys with the various stakeholders to elicit the high-level requirements. Maintained MOMs for all these meetings to facilitate the documentation phase and for reference.

Created detailed Documentation of all the Functional and Technical Requirements from stakeholders in the form of both FRD and BRD artifacts for the project team.

Analyzed the Business Data and Requirements, Enhanced Dashboard Interaction and Developed BRD & GUI by Implementing (IAM) with identification of roles and responsibilities of different roles involved in the Pro-Go Application and developed UML Mockups accordingly.

Developed and maintained detailed Requirements in Confluence, throughout all the Requirements gathering sessions.

Developed a detailed walkthrough for product lifecycle management in private equity experience in investment banking

ETL process to clean and load large data extracted from several websites (JSON/ CSV files) to the MYSQL server

Interacted closely with development team using Python under the Agile methodology.

Developed several high-level UML Use Cases for each major functionality as well as detailed Activity Flow Diagrams of the project using ECM Reliance.

Worked on databases like Oracle and MS SQL Server for data processing, data mapping, data modeling, extraction, transformation, and loading (ETL), data standardization, cleaning, scrubbing, deduplication, and normalization, as well as data visualization and reporting tool like Power BI.

Evaluated the effectiveness of reports and dashboards constantly, obtaining inputs from business stakeholders and adjusting when necessary to enhance and optimize the user experience and significance by using Powe BI.

Performed in-depth GAP analysis on the various high-level requirements and documented my findings based on the As-Is, To-be format and the way to bridge the gap by using Excel.

Analyzed critical project areas for potential Risks and Dependencies and developed a Feasibility Study.

Developed Wireframes and dynamic Prototypes using MS Visio and HTML/CSS to provide the development team with realistic visualization of the project.

Collaborated with Test Team in developing and writing the Test Plan by relating to my Traceability Matrix.

Documented the various system requirements, test plan, and architecture diagrams in the form of a detailed SRS.

Worked as Scrum Master during development stage (Hybrid SDLC) and was responsible for continuously monitoring the development of the project with JIRA and reporting any impediments and unexpected delays to the business.

Co-ordinated with On-site and Off-shore team members in keeping up to date on the progress of the project and ensuring on-time delivery.

Facilitated Sprint Planning Meetings involving the Distributed Dev Team Leads to assign User Stories for the following sprints using the Story Points obtained from using Planning Poker.

Resolved minor Impediments during Daily Stand-Up Meetings. Coordinated with the Product Owner on a regular basis to perform Backlog Grooming. Facilitated regular Sprint Review sessions to appraise the clients of the progress on various components.

Maintained detailed Minutes of Meetings (MOM) for each ceremony and meeting held.

Involved in providing several feasible solutions in Spike Sessions as a Scrum Master to clear Impediments.

Wrote Client-Side Validation, Server-Side Validation and Database Validation for various functionalities of the partnership accounting system.

Worked on creating SQL objects such as Tables, Stored Procedures, Functions, Views, Indexes, Rules and SQL Performance Tuning to facilitate efficient data Manipulation and Consistency.

Authored User Stories and Acceptance Criteria for the business requirements using INVEST criteria pertaining to the ATDD approach and managed team to build-up their velocity and managed performance using Agile KPIs such as Velocity chart, and Burnup chart in Jira Tool.

Fifth Third Bank IL Sep 2021 – Dec 2023

Business Analyst,

Responsibilities:

Elicited Business Requirements by conducting detailed Interviews and Focus Group Sessions with Business Users, Stakeholders, and Subject Matter Experts (SMEs) such as Underwriters, Credit Analysts to define the Financial Projections and Cost-Benefit Analysis.

Worked closely with the Product Owner and assisted in breaking down features by WSJF method and their refinement.

Used SQL, Python, Excel, and other tools to create reports and develop practical solutions to challenges for operations, engineering, and sales

Coordinated with Residential Underwriter, Mortgage Loan Servicer, Credit Analyst, and Compliance Professionals to develop Dashboard’s with different views and Access by understanding their Role with Core Business responsibilities on Auto Finance and Worked extensively on IAM (Identity Access Management) and Global Physical Security principles.

Documented the gathered requirements in BRD with message flows, work flows and facilitated the JAD session, one -one interviews where Requirement Modeling was done by drafting UML diagrams by understanding the High-level Application and the Business domain.

Creating and updating, documents when there is limited information by performing reversing engineering by closely working with the In-house R&D teams, data center teams and gateway vendor.

Extensively worked on finding the GAP on the UI by studying the web metrics and crating the test data for the application.

Analyzed large Oracle databases (>1 Terabyte) of late-model Porsche engine-management data using SQL, Python & R.

Extracted data from multiple data source, write python (scrapy package, selenium) scripts to scrape data and images from ecommerce websites (web scraping)

Performed GAP Analysis for the elicited requirements to analyze if the Loan Origination System is capable of fulfilling the business requirements

Draft and maintain software/business requirement documents in order to outline REST API project needs, assumptions, constraints, and milestones.

Detailed FIX protocol message attributes and SWIFT message (MT1xx, MT2xx, MT3xx) attributes were created and documented by working closely with AML team.

Extensively worked on ISO8583 and ISO20020 for the recent enhancements.

Write Technical System specifications for Operational, Legal and Compliance enhancements or changes in Empower

Responsible for the quality of all changes to Empower, the Confidential loan origination system for the branches

Defined and suggested SOAP, XML based Web services, and APIs which would be compatible with the “As-Is” and “To-Be” state of the business process

Provided training to business users involved in Sprint Review and demonstrated the agreed requirements as per the DOR and DOD criteria expected by the Product Owner and business stakeholders

Utilized UDDI to look up existing web services and WSDL to identify the corresponding request and response web methods

Assisted the Product Owner to prioritize User-Stories using MoSCoW techniques during Sprint Planning and Backlog Grooming Sessions

Responsible for developing functional and technical user stories in INVEST criteria and Acceptance Criteria in GHERKIN format

Created Data Mapping documents and worked with business to write Transformational rules

Hands-on experience in Schemas, Dimensional modeling and Reporting tools, Operations Data Store concepts, Data Marts and OLAP technologies in RDBMS including developing optimized SQL queries, Stored Procedures, User-defined Functions, and Transactions.

Worked exclusively with TFS (Microsoft Teams Foundation) and VSTS (Visual studio teams services) for reporting and requirement management.

Facilitated UAT sessions and developed Test Plans and Test Cases for verification and validation of requirements at all levels. Involved in recognizing and generating reports for both the clients and the management being a core team member of the Center of Excellence

Performed Functional testing and Smoke testing on a regular basis to make sure that the basic functionalities of the system are working

Facilitated Triage calls to identify defects by performing Root Cause Analysis and mitigated it along with development and testing team

Experience working in a DevOps Environment as a Business Analysis by working on various technologies/ applications like ECM.

Jewelers Mutual Insurance Company, Neenah, WI May 2019 – Aug 2021

Business Analyst,

Responsibilities:

Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.

Maintained a problem tracking document tool called Remedy which monitored all incoming help desk tickets including customer assistant, break fixes, required modifications and elective enhancements.

Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, and Stored Procedures in Sybase Database Servers.

Prepared High Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.

Involved in developing the departmental reporting process for tracking monthly reinsurance claims activity.

Prepared Business Requirement Document (BRD) after the collection of functional requirements from System Users that provided appropriate scope of work for technical team to develop prototypes.

Conducted meetings to gather the REST API Requirements for both the source and target system using Swagger. Managed the project documentation using the Confluence document management system.

Involved in performing Business End-User testing of all Guidewire Billing Center for data integrity

Assisted in documenting Claim Center integration specifications documentation and User Stories.

Has used Excel for data mapping and data analysis to document the data model, business rules, and workflows.

Experience developing process maps, and AS-IS and TO-BE process conceptualization and improvements.

Implemented UML, Use Case diagrams by using MS Visio in order to conduct a more effective and healthy communication with stakeholders and clients.

Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Business Process Management (BPM) tool.

Participated in creating relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements using Power Designer.

Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate effectively.

Worked with the QA team in testing the upgraded system for data retrieval, using complex SQL queries.

Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Assisted with User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Canal Insurance, Greenville, SC Jan 2017 – Apr 2019

Business Analyst,

Responsibilities:

Conducted requirement elicitation workshops through interviews, mind mapping, JAD sessions to understand and implement the Commercial Auto for different states.

Collaborated with Policy Supervisor, Sr. Policy Developers, Guidewire Consultants, Implementation Consultants, Underwriters to translate the upgraded Quote Application user stories (Policy Info, Legacy Renewal, Native Renewal, Audits, Risk Analysis)

Worked on various Policy Center features such as UW Issues, Roles/Permission, Configuration, Rules/Validation, Rating, and Integration with internal and external system.

Assisted in building a business analysis process model using MS Visio.

Assisted in API documentation and used SoapUI tool to perform API testing.

Experience in database and SQL queries to retrieve and validate data, prepared for data mapping document.

Experience working on Guidewire Claim Center, Policy Center and Billing Center. Experience working on Guidewire Policy Center Integrations and Configuration User Stories.

Supported the Product Owner in prioritizing/ grooming the backlogs and cooperated with the Scrum Master and Scrum Team in the daily standup and poker planning sessions for the estimation of level of efforts.

Used SQL to query various databases and create reports for various change requests.

Involved in creating and reviewed UI story cards and made them available for all the project participants for accessing the functional requirements, screen prototypes/mockups.

Involved in performing smoke testing to proceed with the planned test cycles and collaborated with the testing team for the implementation of Progression and Regression Tests for the new guidewire functionalities.

Support UAT efforts including providing direction to Business Owners writing UAT test cases, facilitating UAT sessions, and triaging UAT questions and issues.

Involved in creating user manuals for the application and updated the Service Level Agreements (SLAs).

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