Administrative Assistant Customer Service
Resume:
LEAH FIELDING
Pensacola, FL *****
***********@*****.***
Professional Summary
A reliable Administrative Assistant/Business/College Recruiter; efficient in all aspects of the job description and supports the enrollment efforts of a business, campus, college, school or department by providing admissions information to prospective or newly admitted students, crafting communication and advertising materials, and by representing the college at onsite locations. Offering professional and thorough representation of the school. I have over 30 years’ experience with public customer service as well as extensive knowledge in making them happy and wanting to work with me again. Professional Experience
American Income Life Insurance Company
Feldmann Agency - Pensacola
08/2018 to Present
Licensed Insurance Agent
Authorized to sell final expense, mortgage protection, income protection, college education, cancer protection, accident and hospital protection as well as term insurance in the states of Florida, Alabama and Mississippi
Pensacola State College – Pensacola, Florida 05/2016 to 04/2017 Administrative Assist./RetentionSpecialist/
Veterans Student Support Services
Disseminates information about Veterans Student Support Services Program to military veterans that are considering attending college or are currently enrolled. Review applications to join the
program to determine if they are eligible for Veterans Student Support Services
Provide assistance for students with events as specified in Trio Federal Grant Program for VSSS such as student success workshops, graduate school exploration, cultural experiences,
welcome back programs and award ceremonies
Established office from inception, developed a comprehensive filing system, student database
Developed highly empathetic student relationships and have earned a reputation for
caring about the students
Compose memos, presentations, spreadsheets, letters, calendars and charts using Microsoft
Office
Compile and maintain all records, reports and documents in paper and computer form from
purchasing to student records
Assist students in filling out forms and other documents
Maintain professional integrity and student focus to further advance student retention
Set and maintain schedules for Director, Academic Advisor, and Student Assistants
Data entry, screening calls, making travel arrangements for staff and students
Event arrangement, training and supervising other support staff and project coordination
Follow – up with students to make sure that they are enjoying their PSC experience
Publix – Pensacola, Florida 02/2016 to 05/2016
Customer Service/Cashier
Customer Service, helped customers obtain what they needed in a timely fashion with a cheerful and friendly manner
Enticed potential customers to our company by apprising them of the benefits
Recruited prospective employees through conversations with customers and friends Action Labor Staffing – Pensacola, Florida 12/2014 to 04/2015 Administrative Assistant/Office Manager/Customer Retention
Actively recruited new employees for staffing labor pool
Recruited new customers to participate in using the corporation’s services
Maintained and updated all office files for new and pre-existing clients. Addressed all client and
employee needs
Certified Payroll duties for Government contractors, acquiring new clients, aged open
receivables, worked with budget and time constraints
Accomplished bringing in four large companies and numerous smaller companies to our table, cut aged open receivables down by 75%
Assisted employees with FMLA, PL, W2’s, W4’s, I9, and payroll deductions
Streamlined whole office structure for better efficiency
Tom Thumb/Kroger – Pensacola, Florida 06/2012 to 12/2014 Assistant Facility Manager
Managed multi-shift personnel, actively recruited new employees, maintained morale to keep retention of employees high or stable
Worked in Microsoft Office, Microsoft Word, Windows, Vista, Excel and Multi-line phones
Maintained high standards of customer service for all employees to follow
Utilized efficient working habits to keep everyone on task and working together Kroger Co. – Collierville, Tennessee 01/2007 to 05/2012 Administrative Pricing Coordinator/Payroll/Human Resource
Supervised more than five employees at any given time.
Kept paper and electronic records for employees and vendors.
Active and passive recruiting of employees on behalf of multiple facilities for the company.
Maintained payroll for all one hundred seventy-five employees
Performed new employee intake, assisted employees with cross country transfers, tracked employee paperwork during transfers, and processed I9’s, FMLA, PL, vacations, PTO, and employee separations.
Fred Meyer / Kroger 01/2000 to 04/2007
Non-Foods Personnel Administrator/Manager
Processed all paperwork pertaining to employees under my supervision in compliance
with corporate and federal guidelines
Supervised large groups of employees
Counseled employees on their benefit, retirement and deduction options and how to use them
Corporate Auditor, created schematics that were used division wide
Contributed in managerial support for multi-million dollar remodels
Assisted the staff in transitioning from one facility to another, in and out of state Core Competencies
ronos, PeopleSoft, ADP
Microsoft Office, Microsoft Word, Blumen information collecting database
ICD 9, Windows, Vista, accomplished with multi phone lines
Customer focused, Very Effective dealing with the public, Energetic/Enthusiastic, Results driven
Grasp technical issues quickly, Safety conscious, Team player, Social/OutgoingADP
Education/Military Experience
Degree from University of Phoenix – Medical Administration.
Advanced Career Training (ACT), Rockwell International, Palmdale, California.
National Registry of Food Safety Professionals Certificate.
Licensed Insurance Agent in multiple states
Professional References
References Available Upon Request
Contact this candidate