Operations Manager Restaurant

David R. Balfe

**** **** **** ****** ******, New York 13478 315-***-**** ****@******.***

Regional Multi-Unit Operations Manager

Operations / Marketing /Foodservice

Talented, results-orientated Operations Professional with a proven record of accomplishment in planning and leading comprehensive strategies in support of business goals and objectives. Expertise:

• Directing, creating and implementing operational strategies in all aspects of a multi-unit retail operation.

• Demonstrated success driven growth in targeted markets through implementation of key projects.

• Solid leadership skills; able to build and guide top-performing teams.

• Adept at communicating with management, vendors, and internal departments to coordinate

overall operational efforts.

• Skilled at building and training a customer focused team becoming customers trusted advisors

• Monitoring sales trends, competitive landscapes and customer focused trends

• Analysis of all financial products including, P&L, Income Statements and Budgeting materials

• Analysis and interpretation of customer focus data

• Development of professional relationships with stakeholders to optimize profitability

• Analyzing, critiquing and developing marketing material; print, digital

• Development of merchandising programs, placement, advertising and pricing

• Strong development of interpersonal relationships, training programs, operational efficiency

Professional Experience

Starbucks

Restaurant Manager

June 2024 - Present

Restaurant Manager

Wolak Group

Area Manager

2019-2024

Operational responsibility for nine Dunkin Donuts locations in the downtown Syracuse Market.

BNY Mellon 2016 to 2019

Multi-Currency FX Section Manager

Overseas the operational excellence of the FX multicurrency department. Monetary conversions, foreign payments for 140 different currencies.

5PE Coach- Process improvement featuring (fishbone, SIPOC, 5 Whys)

BCP Coordinator- Business continuity coordinator

VetNet Chair- Veterans Networking Chair

Emergency Responder

Stewarts 2015 - 2015

Management- problem solving

Schwan’s Home Service 2013 – 2015

Territory Sales Leader

Develop and maintain a territory consisting of 13 Route Sales Representatives

Store Management 2012 – 2013

Lowes Home Improvement

Operations and Business Development Manager 2006 – 2012

Oneida Indian Nation – Oneida, New York

• Define strategy for, develop, execute, and manage comprehensive operations strategies for all units

within the organization.

• Managed operations, business development, marketing, foodservice and vendor management planning

while integrating marketing initiatives designed to penetrate and grow targeted markets.

• Communicate with customers, management, internal departments, and vendors to coordinate

overall marketing effort in accordance with corporate goals.

• Plan and carry out regional market research and analyses.

• Play integral role in product development activities.

• Lead and direct forward-thinking operational management teams.

• Prepare and manage $145-million operational budget.

Selected Contributions:

• Successfully grew operational sales and budgeted goals over the previous four fiscal periods

• Developed new training for teams and individual associates with in the organization

• Identified and implemented food service gaps, initiated comprehensive programs to promote growth

• Developed and implemented new Human Resource strategies improving turn-over and employee retention

• Authored new training formats and programs, as well as all policies and procedures related

• Analyzed operational procedures and initiated more efficient procedures

• Instituted and managed a new peer to peer recognition system

• Doubled sales revenue in our food service department after one year and continued successful growth

• Authored and implemented a new training and mentoring program entitled S5

Retail Manager 2000 – 2006

Oneida Indian Nation – Oneida, New York

• Developed and managed multiple retail outlets.

• Provided, leadership and direction to retail associates guiding them in training, retail operations,

including superior customer service and operational goals.

Selected Contributions:

• Successfully maintained and increased sales goals for six consecutive periods

• Developed and implemented training programs

• Developed and initiated new communication process to improve internal operations.

United States Air Force 1988 – 1992

Security Police

Honorably Discharged

Education & Credentials

Purdue University Global 2012

Master of Business Administration, MBA

GPA 3.75

Bachelor of Science Degree, Human Resources

Graduated with honors: Cum Laude

Honor Roll Consecutive Semesters

White Belt Certified, Lean Six Sigma

Serve Safe Certified

Member of SHRM

N.R.A.

H.O.G.

American Legion

VFW

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