Customer Service Senior Executive
Resume:
Markica Neilson
Westland, Mi. 48186
********@****.***
Objective
Intelligent, hardworking individual desires a challenging position offering career growth and new challenges.
Qualifications
Goal oriented with a strong desire to achieve success in job performance. Ability to organize, execute projects with professionalism. Take pride in my work and my ability to uphold stringent standards relating to quality of work and customer service.
Work Experience
Cognizant (Sysco)
Senior Executive Processor
11/2021- Current
Assisted multiple Sysco Account Managers with different important high maintenance accounts for Sysco. Processed purchasing orders in a timely manner and before cut off, submitted any outstanding credits on customers accounts. Entered all special order/non-stock item orders. Updated out of stock reports for specific Sysco accounts. Modified and updated order maintenance guides for certain customer accounts.
Cognizant (GLS)
Senior Executive Processor 11/2020- 11/2021
Execute daily operations of inbound support using multiple systems pertaining to users current accounts. Provided support to high spend marketing agencies with their inquiries on the status of their client account. Investigated background check status using spreadsheet information. Worked with other teams communicating through pings and comments on spreadsheets to have license and insurance reviewed and approved.
Waste Management
Customer Service Representative 08/2019-09/2020
Take inbound calls from customers. Communicate effectively and professionally to customers with the ability to quickly access information and make decisions based on the customer needs. Multi-task and navigate multiple systems on every call.
Ryder Transportation Management, SMS Coordinator 08/2017- 07/2019
Utilize TMS operational system to achieve logistics efficiency. Review and ensure KPI meet productivity and goals for PTA compliance. Crossed functional trained on multiple functions within my account. Perform root cause analysis thorough tracking and tracing shipments.
XPO Logistics/Randstad USA, Linehaul Customer Service Representative 12\2016-3/2017
Evaluated and managed accident scenes, employee injuries and linehaul roadside breakdowns per company Safety Policy, DOT, FMCSA and OSHA Regulations in a call center environment. Responsibilities were taking incoming calls from employees who were involved in an emergency or non-emergency accident and/or life threatening or non-life threatening injury and\or linehaul roadside breakdown. As well as handled incoming calls from motoring public, law enforcement, claims adjusters and casualty claims department. I worked collaboratively with all levels and departments to include; Executives, Safety Managers, Shop Managers, as well as other departments such as Account Payables and Casualty Claims.
Comerica Bank/Kelly Services, Servicing Operations Analyst 02/2016-12/2016
Maintain quality and service to ensure income is generated further and that all loans meet expected requirements under policies. Review documentation, so that it meets compliance and legal guidelines for subordination requests. Responsible for processing consumer lending products such as, secured credit cards. Respond to bankers inquiries from various banking establishments via email and or phone.
Logisticare Solutions LLC, Assistant Transportation Coordinator 03/ 2014-01/2016
Responsible for transportation schedules, routes and assigns trips to third party transportation providers and handle coordination of pre-scheduled patient trips to medical facilities. Take inbound calls from third party providers to answer any and all questions related to their manifest or trips.
Comcast, Video Tech Support 03/13-03/14
Responsibilities are taking inbound calls from customers pertaining to issues with their video services and resolving the customer issue within a timely fashion. Upselling, cross selling Comcast products, services on every phone call.
Great Solutions Staff/Kroger Co., Gift Card Specialist 10/2012- 1/2013
Inventory control of gift cards using Microsoft Excel and Microsoft Dynamics NAV to track bulk quantities that are sold to local businesses. Inbound and outbound phone solicitation to local businesses. Processing purchases with credit card orders manually, shipping of gift card orders to customers using UPS services and responsible for end of day batching orders on a daily basis, weekly basis and batching credit card orders.
Vitel Communications, Cable Dispatcher 12/2006-2/2012
Responsible for Customer Service, managing technicians in the field, time management calls as well as orders, high volume Inbound and outbound calls, distributing orders, Escalation support rep, navigating through multiple systems and Leading other dispatchers to meet all above requirements.
Verizon Wireless, Senior Customer Service Rep. 07/2000-12/2006
Responsible for answering customer questions and concerns as it relates to their cellular service, resolving customer issues in a timely manner, troubleshoot wireless service and manually programmed cellular phones etc., assisted Supervisor with setup and execution of meetings for approximately 12 of my peers, made sure customer service quota was met on a daily basis with quality performance.
Flagstar Bank, Tax Rep. 02/1997-07/2000
Answered calls, faxed required documents and checks to treasure offices as it related to proper payment on correct parcel, and spoke with homeowners daily to follow up to inform of resolutions in reference to homeowners escrow accounts.
Education
Wayne County Community College
Redford High School, Diploma
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