Customer Service Data Entry
Resume:
DEANNA DARE
Adamsville, AL *****
************@*****.***
Professional Summary
Detail-Oriented Document Specialist With a successful history of overseeing complex data entry initiatives.
Spanning various sectors, specializing in MortgageAudit and Compliance. Proficient In Mortgage Loan Documentation, Quality Control, and implementing streamlined document procedures to enhance operational efficiency.
Skilled in scanning and categorizing documents for quick retrieval. Demonstrating strong organizational abilities and meticulous attention to accuracy.
Recognized for delivering outstanding customer service, managing invoices, system updates, strategizing for overdue accounts, and implementing cost-saving measures to reduce company expenditures.
Authorized to work in the US for any employer
Work Experience
Underwriting Assistant/Temp
The Sheffield Group-Birmingham, AL
May 2024 to May 2025
• Adhered to regulatory compliance requirements through diligent record keeping and strict adherence to company policies.
• Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
• Maintained professionalism standards in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
• Substained consistent accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
Loan Specialist/Data Input/Scanning Clerk
Renasant Bank-Birmingham, AL
February 2022 to April 2024
• Operated scanners for document conversion, and managed enterprise application software to upload files in the company database.
• Conducted a formal review and inspection of all final loan documentation to ensure accuracy and completeness within the designated time.
• Performed data entry of appropriate data elements from the documents into the current tracking system, completed necessary forms, and reported tracking the final documents.
• Documentation process
• Verified compliance of final documentation with investor and guarantor criteria. Facilitated the correction of any exceptions identified during the review process.
• Led a quality control review to verify that all documents were included in the current shipment, and ensured final documentation was forwarded to the appropriate destination.
• Communicated to the appropriate party for the timely delivery of all final loan documentation.
• Collaborated with underwriters, processors, and mortgage closer to expedite the loan approval process and meet closing deadline.
Surge Loan Specialist/Data Entry
SBA/ Contractor-Birmingham, AL
January 2021 to January 2022
• Assessing loan servicing quality, liquidation, and purchasing requests from direct borrowers, and participant lenders.
• Evaluated requests in terms of the financial condition of the borrowers, and the effect and implication on the interests of the SBA if they were approved.
• Delivered independent recommendations to determine what data was needed in order to analyze and evaluate the request.
Lead Merchandiser
SAS Retail Services-Birmingham, AL
March 2020 to December 2021
· Supervised merchandising operations, ensuring process compliance, and surpassing service benchmarks.
· Planned and adjusted to reflect changes to schedules, and ensured changes were adhered to for the duration of the assignment. Ensured materials were available for display.
· Communicated with the team, supervisor, and retailer to resolve issues and ensure the smooth execution of the assignment.
· Implemented special projects, made decisions to release, confirm, cancel, or defer work based on current inventory, demand, capacity, and material availability.
· Over saw merchandising, resets, reporting, schematic integrity, POS, and equipment needs. Operations Associate/Seasonal
JC Penney-Jacksonville, FL
April 2019 to January 2020
· Facilitated the completion of administrative tasks under the Operations Manager for the Pricing team.
· Provided a great shopping experience, and drove sales and profit with high customer service.
· Oversaw price change activities, POS transactions, and performed other duties as needed. Sales Associate/Cashier
CVS Health-Jacksonville, FL
May 2018 to March 2019
· Supported the manager in store opening and closing procedures. Assisted customers and managed stock merchandise to ensure availability.
Sales Associate
JC Penney-Jacksonville, FL
July 2016 to April 2018
· Assisted the manager with department duties, and managed sales and Customer service. Sales Associate/Stock Crew
Dollar Tree-Jacksonville, FL
August 2014 to June 2016
· Organized merchandise storage, and supported customer interactions. Tax Associate/Seasonal
Metro Tax-Jacksonville, FL
January 2014 to July 2014
• Finalized tax form entries by assessing owed and overpaid amounts. Meticulous attention to detail in preparing financial statements.
Post-Closing Auditor/ Temp
PHH Mortgage-Jacksonville, FL
July 2013 to December 2013
· Audited loan packages for review by investors and reviewed loan documents.
· Completed essential regulatory and pre-implementation tasks . Bankruptcy S Foreclosure Specialist/QA
Wells Fargo/ Contractor-Jacksonville, FL
November 2011 to June 2013
· Analyzed loan files to uncover potential compliance problems Education
National Exam Study Course for NLMS in National Education & Exam Prep Course
Jim Montrym's National MLO School-Tampa, FL
October 2004 to January 2005
College in Accounting and Mortgage Banking
Florida State Community College of Jacksonville-Jacksonville, FL August 1996 to January 1998
Skills
• Microsoft Office
• Banking
• Microsoft Excel
• Sales
• AS400
• Financial services
• Boss
• Loan processing
• Microsoft Outlook
• RMS
• Microsoft Word
• Accounting
• Skills
• Financial analysis
• Analysis skills
• Underwriting
• Customer service
• Pricing
• Fair Housing regulations
• Risk management
• Lending
• Credit analysis
• Excel
• Communication skills
• Organizational skills
Certifications and Licenses
Florida NLMS License
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