Customer Service Information Technology
Resume:
Rebecca Dunn
******************@*****.***
Summary
Performance driven professional seeking new work experiences. Experienced in customer, vendor and employee services. Proven leadership skills in office management and project management. Resourceful self starter with the ability to work independently or with a team.
Accomplishments
Over 10 years in customer service across industries. Information Technology, Computer Technology, Hospitality and Engineering (Cattle Washes).
Skills
· Multi line phone
· Customer Service
· Ability to prioritize projects
· Accounts Receivable
· Microsoft Suite
· Honest
· Accounts Payable
· On-line Shipping
· Reliable
· Strong organizational skills
· Account Edge
· Loyal
· Office Management
· Creative problem solver
· GL entries
· Invoicing
· Billing
· Communication
· Courteous demeanor
· Excellent ability to multi-task
· Collections
· Policy & Procedure
· A fast learner with a wide range of practical skills
· Account Creation
· Data Entry
· System Conversions
Work Experience
Champion Carpet Cleaning Springfield, MO
Cleaner/Floor Tech 09/2010-08/2021
·Have cleaned a wide range of buildings, offices and churches. I supervised a team of 6 at the company's main account for over 5 years, with the customer not having any complaints. I have experience in supporting their master carpet cleaner by helping with equipment, chemicals, moving of furniture, vacuuming and most importantly I was to keep the machine lines out of the way so the Master Carpet Cleaner could focus on getting the job done.
W.R.Cary Engineering, Inc Springfield, MO
Assistant Office Manager 2016- 2021
· In charge of daily operations in a small manufacturing company. I helped to move and create the needed systems and processes to transfer from parts being created in house as the clients ordered them, to out sourcing those parts. Part numbers and lead times needed to be developed along with finding documentation on part measurements and material type since that data had disappeared off of the computers. This included helping to set up and maintain an inventory system to track the flow of the parts. I documented everything I could and made several back ups so hopefully the company does not have to go through that again.
· On s daily basis I pulled the purchase orders from over 3 different platforms. I corrected prices and verified the parts and part numbers if needed. I then created the invoices and packing slips. I then pulled the parts and packaged them as needed then I boxed the parts for shipment. Then I used UPS's WordlShip (online) to generate the shipping labels for our boxes. If the order required a crate to be used, I then used FedEx's online label and pick up creation software. This has included orders out of the country which requires additional documentation.
· One of our largest vendors placed new requirements on the company. These requirements had to be done and 'graded' by our client. Our company had to receive a 'C' or better if we wanted to continue to do business with this client. There was nothing in place to meet these new requirements so I learned how to do Risk Assessments on our machines, chemicals and procedures, Then I created the necessary documents, manuals and reports to keep our grade at an 'A'. Occasionally as requirements changed or were added we would slip down to a 'B' until I could get the issue taken care of.
· I helped manage our small team of 5, making sure they followed our safety procedures in the shop, warehouse and the offices. I ordered supplies for the company. I was privy to printing purchase orders, creating invoices, pulling the parts, boxing them and then shipping them. I calculated employee hours for payroll and submitted them to the payroll company. Along with billing and many other functions.
Mastercorp
Housekeeping 2010-2012
Cleaned rooms/kitchenettes for new arrivals at a large resort. Occasionally, I would be asked to clean and change linen in a room that was occupied.
Ozarks Technical Community College 1999-2010
Chief Computer Programmer
Performed a wide range of functions. Creating reports, customizing and creating processes and screens to meed the end uses needs. This included designing and implementing automatic student, staff and faculty user name and password creation that was passed to Networking so the end users could operate in real time through our web user portal. I have designed, created and implemented O.T.C.'s automated faculty advising system. That allowed faculty to advise their students online and then grant the student access to register for classes. I was the support and back up when they launched their student portal. I have helped to maintain the required data for their state reporting. I have rewritten their over 3000 custom programs. Moving them from the InfoBasic platform to their tool kit platform which is more of GUI. I set up and implemented their automated advises for personnel, as well as helping to bring their Admissions application not only to automation but automation through the web. I have several certificates from Datatel their software provider for all the training I have taken part of.
E D U C A T I O N, L I C E N S E S, A N D C E R T I F I C A T E S S E M I N A R S
G.E.D 1992
S p a r t a, M O 6 5 7 5 3
Education Missouri
AAS.CIT Ozarks Technical Community College 2000
AAS.BUS Ozarks Technical Community College 2003
Several certificates From DATATEL
Web Registration
Release 16
Communications Management
Web Advisor
Degree Audit
Envision Tool Kit
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