AMIT GURUNG
Doha, Qatar
Mobile: +974-********
LinkedIn: linkedin.com/in/amiman
Media: The Arabian Mirror – Leadership Feature
“POSITION SOUGHT”
Hotel Manager
CAREER OBJECTIVE
To lead a distinguished five-star hotel, luxury resort, or royal estate as “Hotel Manager”, where I can integrate over 19 years of multi-faceted hospitality expertise across urban, wellness, and palace environments. I aim to deliver world-class guest experiences, uphold brand standards, and drive strategic growth through operational excellence, revenue optimization, and cross- departmental leadership. Passionate about building empowered teams, enhancing service innovation, and elevating brand presence through a seamless blend of luxury, wellbeing, and cultural nuance.
LUXURY HOSPITALITY EXECUTIVE
Director of Operations Specialist in Royal & Ultra-Luxury Hospitality Projects EXECUTIVE PROFILE
Visionary and results-oriented luxury hospitality executive with over 19 years of progressive leadership experience across five-star hotels, wellness resorts, and ultra-luxury royal estates in India, Bahrain, and Qatar. Renowned for managing end-to-end operations—including Rooms Division, Housekeeping, Engineering, F&B, Spa, Security, IT, and Kadama—within highly demanding environments that prioritize discretion, precision, and personalized service. Adept at steering cross-functional teams through complex operations, while ensuring alignment with Forbes 5-Star and LQA standards. Demonstrated success in driving sales performance, strengthening brand presence, and increasing revenue across multiple touchpoints. Skilled in collaborating with commercial and marketing teams to launch innovative guest experiences, loyalty initiatives, and bespoke service packages that enhance ADR, RevPAR, and overall profitability.
Expert in both pre-opening and turnaround scenarios, having led successful launches, brand transitions, and quality improvement programs. Brings a strategic mindset to P&L management, cost control, and asset preservation, while fostering a high-performance culture built on training, empowerment, and guest-centric service delivery.
Recognized for discretion in royal hospitality, execution under VVIP protocols, and excellence in managing luxury experiences for high-net-worth individuals and dignitaries. Currently seeking a
“Hotel Manager” position to lead a five-star property or high-end hospitality project with a focus on operational excellence, service innovation, and sustainable revenue growth. CORE COMPETENCIES
• Multi-Property & Royal Estate Operations
• Rooms Division,Sales and Marketing, F&B & Wellness Integration
• LQA / Forbes 5-Star Compliance & SOP Execution
• VVIP Protocols Palace & Project Management
• Front Office & Guest Experience Strategy
• Housekeeping, Laundry & Public Space Standards
• Budgeting, Forecasting & P&L Accountability and Revenue Generation.
• Talent Development & Team Culture Leadership
• Engineering, Horticulture & Asset Maintenance
• Crisis & Security Management Health & Hygiene
• Pre-Opening Experience Brand Transition Projects
• PMS Expertise: Opera, IDS, SAP, HITS
PROFESSIONAL EXPERIENCE
Director of Operations – Private Luxury Hospitality Services (Palaces & Royal Projects) Doha, Qatar Oct 2022 – Present
• Lead palace operations for multiple royal residences and high-net-worth private estates.
• Oversee and coordinate nine departments, including Housekeeping, Engineering, Security, IT, Spa, and Finance.
• Implement VVIP guest service protocols, maintenance planning, and family lifestyle requirements.
• Manage procurement, budgeting, talent retention, and vendor relationships with confidentiality and precision.
• Liaise with administration for protocol, event readiness, and special projects. Executive Housekeeper – Rooms Division
Zulal Wellness Resort by Chiva-Som Al Ruwais, Qatar Feb 2022 – Sep 2022
• Member of pre-opening and operational leadership for the Middle East’s largest wellness resort.
• Directed Housekeeping, Laundry, Horticulture, and beach areas under wellness and sustainability frameworks.
• Implemented SOPs aligned with Chiva-Som wellness philosophy and LQA expectations.
• Collaborated with Front Office and Spa on seamless guest transitions and wellness programming.
Director of Services – Palace Project
Luxury Hospitality Services Qatar Apr 2020 – Jan 2022
• Managed daily operations of royal estate facilities including Engineering, Security, and Housekeeping.
• Delivered bespoke service models for HH family members, VIP visitors, and high- profile guests.
• Maintained privacy and compliance with royal protocols while leading staff performance and infrastructure care.
Executive Housekeeper – Rooms Division
Elite Resort & Spa Muharraq, Bahrain Apr 2016 – Dec 2017
• Oversaw Housekeeping, Engineering, Security, Recreation, and Front Office operations.
• Achieved 94% cleanliness score and strong guest satisfaction metrics across departments.
• Managed major renovation coordination and introduced efficiency standards in laundry and housekeeping.
Executive Housekeeper
Elite Resort & Spa Bahrain Apr 2014 – Dec 2016
• Directed department-wide service delivery, SOP training, and performance tracking.
• Enhanced Trip advisor, booking.com scores via SOP alignment and training modules.
Executive Housekeeper
Taj Chandigarh India Apr 2012 – Mar 2014
• Enhanced guest satisfaction scores via SOP alignment, training modules, and linen management optimization.
• 4 Housekeeping best practices was featured in JD audit analysis report.
• Achieved Highest CCR which is the bench mark till now. Executive Housekeeper – Pre-Opening Team
The Park Hyderabad India Feb 2011 – Feb 2012
• Led housekeeping for a 270-key contemporary luxury hotel from pre-opening to successful launch.
Deputy Housekeeper
Radisson MBD Blu Noida India Dec 2008 – Feb 2011 Housekeeping Supervisor / Assistant
Oberoi Hotels & Resorts (Wildflower Hall & Trident Gurgaon) India May 2003 – March 2008 EDUCATION
• B.A. in Economics & IRPM – Delhi University (Zakir Husain College)
• Diploma in Hospitality Management – 2001–2002
TRAINING & CERTIFICATIONS
• Hospitality Operations – OCLD Corporate Faculty
• Certified Departmental Trainer – OCLD
• Train-the-Trainer – Taj Hotels
• Fire Safety – Oberoi, Taj, Radisson
• First Aid – Red Cross, New Delhi
• PMS Systems: Opera, SAP, IDS, HITS
• “Yes I Can!” Service Culture – Radisson
LEADERSHIP PROFILE
• Guest-Centric Excellence – Drives Forbes 5-star and LQA-aligned service culture across all departments.
• Operational Precision – Leads by metrics, leveraging SOPs, audits, and inter- departmental KPIs.
• People-First Culture – Builds high-performing, motivated teams through mentorship and inclusion.
• Strategic Financial Oversight – Aligns operations with cost controls, budgeting, and revenue generation.
• Cross-Functional Innovator – Integrates wellness, sustainability, and design thinking into hotel operations.
• Crisis & Risk Management – Implements emergency protocols and health/safety compliance.
• Visionary Leadership – Blends hands-on management with strategic growth initiatives.
LANGUAGES
• English (Fluent), Hindi (Native), Arabic (Basic) PERSONAL DETAILS
• Nationality: Indian
• Visa: Transferable Qatar Residency (Valid),Can provide NOC.
• Driving License: Qatar, Bahrain & India
• Availability: 16 Days
Doha,Qatar Amit Gurung