Experienced Administrative Professional
Resume:
Jamie Raines
Experienced Office Manager and Executive Assistant
Dublin, VA 24084
*************@*****.***
Able to handle a fast paced office environment while able to maintain high quality personalized interactions with staff and the public. Consistently organized, efficient, punctual, responsible, professional, and knowledgeable. An excellent multi-tasker, and consistently exceeds performance standards, with the ability to provide excellent customer service, and professional interactions with the public.
Willing to relocate to: Radford, VA
Authorized to work in the US for any employer
Work Experience
Dietary Specialist
Next Level Hospitality Services - Pulaski, VA
November 2023 to April 2024
build dietary menus following patient's dietary guidelines, follow dietary restrictions closely and provide a nutritious meal in a timely manner to all residents and patients. Maintain excellent standards of cleanliness and sanitary requirements per the department of health and national guidelines for serving food to the elderly and infirm. Follow all food preparation guidelines and serving timeliness, maintain sanitary and nutritious standards to build each meal. I was responsible in a successful 40 percent increase in wellness and nutrition measurements for the residents by maintaining nutritional guidelines and dietary excellence.
Caregiver/Personal Assistant
Consumer Direct Care of Virginia - Pulaski, VA
May 2019 to November 2023
• Provide assistance with daily errands
• Provide assistance with personal care activities
• Provide companionship and loving attention
• Assist with medication and health management
GED Instructor
New River Community College - Dublin, VA
August 2018 to May 2019
Prepare students for their GED exam by administering tests to determine students strengths and weaknesses in the high school curriculum. Prepare an individualized instruction plan for each student and administer testing at differential intervals to determine progress. Monitor all given standardized tests and keep accurate student records. Create a teaching plan for students struggling with dyslexia and adhd symptoms causing issues in their learning speed and classroom adaptability. Successfully assisted 5 students to graduation each semester I taught.
Program Support Technician
New River Community Action - Radford, VA
September 2013 to August 2018
• Provide efficient office and executive assistant support to the main office and in particular the CEO and Human Resources Manager.
• Research all large agency purchase requests and maintain accurate donation records and receipts.
• Refer clients to proper offices for assistance, greet all visitors and assist in the interview process for Human Resources
• Maintain calendar and manage scheduling for office personnel regarding meetings, trainings, and travel arrangements
• Attend and record minutes at senior executive and management meetings, take accurate notes and attend in executives place if requested
• Maintain and repair all office equipment, and order supplies and maintain constant inventory to maintain uninterrupted office work
• Screen and distribute mail to employees
• Maintain accurate office records to include names and amounts of donors and donations made.
• Typing, filing, and correspondence for all office executives as requested
• Notary Public for the Commonwealth
• Act as receptionist
• Assist human resources with training programs and interviewing new applicants Assistant Deli/Bakery Manager
K-VA-T Food City - Pulaski, VA
July 2010 to September 2013
Train employees, inventory, make sure that sanitary and food safety guidelines are being followed, coach employees as needed order supplies for deli and bakery operation, motivate employees, encourage teamwork
Shift Manager
Rite Aid - Pulaski, VA
May 2007 to July 2010
Train new employees, inventory, vendor purchases, deposits and nightly accounting of sales,employee coaching, excellent customer service
Clerk of the Board
New River Community Services - Blacksburg, VA
May 2006 to May 2007
• Record minutes at board meetings
• Provide security for sensitive client files
• Maintain and follow HIPPAA guidelines for private health information
• Plan company training and plan catered events
• Typing, filing, and correspondence for all office personnel as needed Secretary/Receptionist
Waldron College of Health Sciences at Radford University - Radford, VA April 2005 to July 2006
• Record minutes at board meetings
• Provide executive assistance to the Dean
• Follow HIPPAA guidelines and respond to FOIA requests in a timely manner
• Maintain security of sensitive employee and student files Executive Administrative Assistant/Receptionist
Town of Pulaski - Pulaski, VA
May 1999 to April 2005
• Typing, filing,and correspondence
• Provide building permits and Research deeds to provide research information as needed
• Record minutes for the Architectural Review Board, Planning Commission, and Board of Zoning Appeals
• Greet all town residents and provide excellent assistance and customer service Education
Master's degree in English
Radford University - Radford, VA
August 2006 to December 2008
Skills
• Customer service
• Human Resources
• Microsoft Office
• Interviewing
• Administrative Experience
• Personal Assistant Experience
• Event Planning
• Writing Skills
• Loan Officer Experience
• English
• Caregiving
• Typing
• Payroll
• Fundraising
• Telecommunication
• Multi-line phone systems
• Typing
• Shift management
• Data collection
• Interviewing
• Supervising experience
• Front desk
• Conflict management
• Windows
• Proofreading
• Leadership
• Office management
• Cash register
• Store management
• Google Suite
• Teaching
• Classroom experience
• Accounting
• Higher education teaching
• Records management
• HIPAA
• Cooking
• Cash handling
• Budgeting
• Tutoring
• Research
• Analysis skills
• Cognos
• Documentation review
• Microsoft Excel
• Microsoft Word
• Management
• Customer service
• Stocking
Languages
• German - Intermediate
Certifications and Licenses
Certified in Mental Health First Aid
March 2016 to Present
ServSafe
July 2013 to July 2018
Will need to retest and recertify.
Assessments
Workplace safety — Proficient
July 2023
Using safe practices at work
Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Office manager — Proficient
November 2023
Scheduling and budgeting
Full results: Proficient
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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