Data Entry Customer Support

CAREER OBJECTIVE

Highly motivated Customer Support Specialist with excellent communication and a background in administrative organizational abilities. Diligent in optimizing policies and procedures with over six years of consistent experience.

WORK EXPERIENCE

Vibrant ABA: Behavior Technician Brooklyn, NY

March 2025-Present

●Implemented Treatment Plans

●Data Collection and collaboration

●Skill development and behavior modification

●Crisis Management

●Usually working with neurodivergent adolescents

Lighthouse Guild: Intern New York, NY

October 2024-December 2024

●Assisted with Activities

●Guided blind/visually impaired clients (adult and children)

●Food Prep

●Monitored behaviors

Abacus Group: London Terrace Towers New York, NY

Package Room Attendant December 2023-February 2024

●Distributed resident packages

●Scanning packages

●Lifting up to 40 pounds

●Delivered packages to residents apartments

●Inbound and Outbound calls

●Data Entry

New York City Housing Authority (NYCHA) Queens, NY

Contact Center July 2023-August 2023

●Trained in FDNY elevator safety.

●Answered phone calls from NYCHA tenants and placed maintenance work orders.

●Data entry: updated contact information.

●Maintained and recorded tenant complaints.

●Communicated emergencies with 911.

Weitz & Luxenberg Law Office New York, NY

Legal Assistant (Intake Dept.) Apr. 2023- May 2023

●Provide response to all incoming telephone queries received from clients in a timely and professional manner.

●Providing administrative support to lawyer and enhance office effectiveness

●Evaluate all client issues and prepare update for computer tools and resources

●Maintain contact lists

●Maintaining paperwork on a client’s case

●Manage and perform all database functions like photocopying, typing, filing, sending faxes.

AST Financial- Remote New York, NY

Proxy Call Center Representative Apr 2022-July 2022

●Worked on Automated dialer handling large call volumes daily

●Manually researched contact information for Shareholders

●Solicited shareholder votes and accurately recorded voting instructions

●Responded to shareholder inquiries using fact sheets and materials provided

●Produced results and maintained required performance metrics

PVH Corp: Tommy Hilfiger - Remote New York, NY

Customer Support Representative. Oct 2021- Jan. 2022

●Working 100% remotely to service and effectively assist 120+ inbound callers or chats per shift by maintaining thorough knowledge of all policies in place to provide customer solutions

●Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing best solutions. Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry

●Intrusted with assisting customers with bills, order placements, refunds, and price adjustments. Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.

●Maintained composure, resilience, and patience in the face of difficult customer situations. Applying de-escalation techniques, positive and flexible client support as their needs evolve and vary

Settlement House Fund New York, NY

Office Clerk Intern Aug 2018 - Dec. 2019

●Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

●Delivered clerical support by handling a range of routine and special requirements.

●Sorting, filing, and maintaining filing systems for efficient recordkeeping and easy retrieval in a timely manner.

●Verified data files prior to entry to maintain high data accuracy.

Spring Creek Gardens Brooklyn, NY

Clerical Assistant Intern Aug 2016 - Nov 2017

●Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

●Answering and directing calls, sorting the daily mail, maintaining filing systems, and typing up forms and other copies.

●Organized and handled large monetary received from rent payments, while managing tenant intakes.

●Compiled, sorted, and verified the accuracy of data to be entered into the company’s database.

Certifications: OSHA 10, OSHA 30, OSHA Flaggers, Site Safety Training, 40 Hour RBT Training

Education: UFT Secondary Charter Academy High School 2010-2016: HS Diploma

Borough Of Manhattan Community College 2023- Present: Human Services Disabilities

SKILLS: Microsoft OS, Mac OS, Data Entry, Customer Service Support, 50 WPM, Interpersonal Skills, Resolving Problems and Incidents, Tracking and Documentation, Large Monetary and Cash Handling, Customer Data Confidentiality, Tech-savvy, Call Volume, and Quality Metrics, Neurodivergent/disabled adults & children .

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