Customer Service Inventory Control

Dhamali McIntyre

Address: **** ****** ***** ******, ******* Beach FL, 33407 Mail: ***************@*****.*** Phone: (561)- 201-2696 PROFESSIONAL SUMMARY

Passionate, organized, and self-driven associate with extensive experience in grooming cats and dogs while also providing exceptional customer service and supporting park office administrative activities. Currently seeking a position within the veterinary office that builds on my dexterity in handling phone and mail correspondence, processing payments, updating medical records, and managing inventory control. Leveraged exceptional customer service experience building relationships with customers, responding to customer escalations, and taking responsibility to obtain a quick resolution while exercising a clear focus on customer satisfaction. Responsible for greeting and welcoming patients, scheduling appointments, issuing invoices, receiving payments, and maintaining a safe and sanitary environment. Provide administrative support dutied including managing office supplies, composing documents, maintaining the accurate filling system, and organizing offices for efficiency. Highly emphatic, handling patient situations with calmness, attention to details, and reassuring. Demonstrated strong communication, problem-solving, administrative, multi-tasking, conflict resolution, and organizational skills. CORE COMPETENCIES

Customer Service

Pet Grooming

Payment Processing

Safety Cautious

Invoicing

Sanitation

Call and Mail Handling Inventory & Stocking Documentation and Filling

Data Entry & Record Keeping Office Orders and Supplies Multitasking

Time management Attention to detail Complex Problem Solving

Telephone skills Issue Resolution Verbal and Oral communication PROFESSIONAL EXPERIENCE

PetSmart, Lake Park- Associate July 2021 - Present

Provide pet owners with excellent customer service and compassionate care for their pets

Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments

Answer phone calls, which may involve answering questions and screening and scheduling appointments

Perform various apprentice grooming duties, including clipping nails, cutting fur, brushing fur, cleaning ears and styling animal's fur.

Handle incoming and outgoing mail and email

Assist with pet supply purchases such as pet food, supplements, and grooming items

Maintain a safe and sanitary work environment for employees and pets

Inspected animals for signs of parasites, injuries, diseases or illnesses

Maintain office records, filling, and documentation with high level of accuracy

Handle customer complaints with poise and grace, immediately resolving issues

Conversant with the critical signs of stress in dog or cat

Bath dog and maintain proper hygiene

Sanitized all combs, clippers, brushes and other tools multiple times throughout the workday. Publix, Riviera Beach - Bagger July 2018 - January 2019

Provided premier customer service, including greeting customers and answering their questions

Bag groceries, restocked bags, and stocked shelves

Took customer carts to the parking lot and unloaded groceries into customer vehicles

Assisted customers to locate products throughout the store.

Assisted in cleaning duties as assigned.

EDUCATION

2022—

Palm Beach State College - AA n

2018-2021

Palm Beach Gardens High school - High school Diploma

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