Project Manager Management
Resume:
Karuna Dhiman
Sr. Project Manager
**********@*****.***
Summary
Project Manager with over 14 years of experience and a proven track record of managing projects from development to deployment, while raising revenue and cutting cost.
Experience in domains such as Healthcare/Pharma, Insurance, Financial,Oil/Gas, Retail and Banking.
Ability to lead multiple teams simultaneously and effectively. Define timelines, scope, risk, and dependencies, and monitoring.
Hands on experience in managing multiple project teams, program roadmap and maintain program initiatives that aligns with organization objectives.
Develop program assessment protocols oversee profit & loss aspects of project and monitoring financial performance including revenue cost, invoicing, settlements, reconciliation, fund allocation and reporting.
Ability to lead multiple teams simultaneously and effectively. Define timelines, scope, risk, and dependencies, and monitoring.
Experience working with project management tools like JIRA and Confluence amongst others.
Strong knowledge of frameworks such as Scrum, SAFe agile and Kanban frameworks.
Experience working in Azure DevOps environment with teams practicing engineering practices such as ATDD, BDD, continuous integration and pair programming including the development of web portals and mobile apps.
Strong Exposure to Scrum Agile, DevSecOPS,,SAFE Principles.
Supported product owner as needed to ensure the product backlog is always groomed and prioritized.
Extensive working experience in leading multiple teams on various projects through SDLC using Agile frameworks such as Scrum, SAFe, and Kanban.
Excellent in coaching, mentoring, and educating co-located teams as well as distributed and offshore teams using different virtual platforms like skype, google hangouts, zoom and WebEx. Experience using several Agile Project Management tools like JIRA/Confluence, RTC and Rally, clarity, SAP succesfactor .
Experience in Project Management (Project Planning, budgeting), variance analyses Resource Management (Capacity planning, resource allocation) and Risk management- Risk Mitigation, Governance, compliance, KPIS, 3rd party vendors, Portfolio Management, procurement, Enterprise Risk Management, eCommerce working with Broker experience. Metrics ROI, CBA, Variance, Planned Value, Executive leadership reporting.
Agile DevSecOps, transformation coach for Enterprise Level transformations. Hands on experience in Shared Services, CTB/RTB, third party software and working of cloud experience AWS and GCP,.
Experience in Data Governance along with policies, processes and standards. Having experience with Sharepoint and Confluence and Data transformation with Lumi integration, data management, profiling and cleansing.
Have in-depth knowledge of Software Development Life Cycle (SDLC) methodologies, assisting and working on several projects, vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
Directly managed multiple projects involving multiple team sizes. One of the key projects include Eligibility/Renewal using AGILE and SDLC development methodology.
Excellent Knowledge in the procedures of Banking,Treasury & Regulatory Compliances - Anti-Money Laundering (AML): Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) Guidance, Customer Identification Program (KYC/CIP); Basel III, Dodd-Frank Act and Comprehensive Capital Analysis and Review (CCAR), AI – SWIFT payments, ISO 20022, Liquidity and Interest Risk, Loan IQ’s, ROI experience, POCs, cash flows,capital markets.
Experience in doing Business Analysis around Trade Surveillance, trade lifeareas using home grown systems or vendor systems like SMARTS, Actimize, Mantas etc.
Comprehensive knowledge of and solid experience in Derivatives including Credit Derivatives/swaps, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives
Having good experience in ETL Enterprise Datawarehouse (EDW), Data migration, Data flow, Snowflake star Schemas. Repositories, Data dictionaries, data tagging.
Experience in identifying and documenting detailed business requirements pertaining to Fixed Income Securities and Repo/Reverse Trading Cycle, Equities and Equity Trading Cycle, Derivatives/Swap, OTC traded securities Trading Life Cycle,Portfolio Management, Corporate Action, and Wealth Management.
In depth knowledge of Dodd Frank, Basel II/III regulations for transparency of transactions and stockholders' interests. Fixed income( (corporate bonds), municipal bonds.
Worked in establishing business requirements, preparing BRDs and FSDs and effectively managing requirements.
Extensive experience working with Business Intelligence data visualization tools with specialization in Tableau Desktop, and Tableau Server.
Strong expertise in communicating requirements with stakeholders, Portfolio Managers, Traders, QA, Designers, Middle Office and Back Office and conducting customer and user interviews, workshops, surveys.
Extensive success in creating prototypes, wireframes and other project artifacts like Use Case diagrams, State diagrams, Activity diagrams, Process Flow diagrams and Data Flow diagrams using MS Visio.
Expert in creating Risk Management Plan with RAID log, User requirement Specification (URS), Functional Requirement Specification (FRS), Business Requirement Documents (BRDs).
Expertise in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose, Rational Requisite Pro, Rally, and HP Quality Center.
Managed and mitigated impediments affecting the EPIC EHR system project teams, including patient registration, clinical systems and streamlines workflows ensuring timely and efficient delivery of project milestones.
Education
Delhi University, India - 2003 - Bachelors in Arts
Himachal University, India – 2008 - Masters in English
Certifications
Scrum Master - https://certification.scrumalliance.org/accounts/1190562-karuna-dhiman/certifications/1371795-csm
PMP certified from PMI https://www.credly.com/badges/1e184b86-f1b3-48d8-aec7-c6a6993ea165/
Lean six sigma
Yellow belt six sigma
Skills
Web/Cloud Technologies HTML, DHTML, XML, CSS, XSLT, JavaScript, Amazon Web Services (AWS), Big data
Software Applications MS Office, MS Project, MS Visio, MS FrontPage, Dreamweaver
SDLC Methodologies Waterfall, RUP (Rational Unified Process), Agile (Scrum)
Requirements Management Rational ClearCase, Requisite Pro, Use Cases, User Stories
QA/Testing Rational Clear Quest, Team Foundation Server, HP Quality Center 11, Quick Test Professional, LoadRunner
Project Management MS Project (PERT, Gantt charts), Excel spread sheets, powerpoint
Business Documentation Requirements Gathering, Business Definition Requirements, Business Processes research, analysis & documentation, Use Case Modeling & Analysis, Functional Requirements gathering, JAD/RAD/JAR Sessions, Gap analysis, SWOT analysis, ROI analysis
Operating System Windows 95 & 2007, NT/2000/XP, LINUX, UNIX, DOS
Design Tools Rational Rose, MS Visio (UML)
UI Design Tools MS FrontPage, Camtasia Studio, SnagIt, Dreamweaver, Fireworks, Oracle Designer, Visual Studio
Database Microsoft SQL Server, Oracle 10g & 11g, Lotus Notes, MS Access, SAP S/4 hana
Change Management Stakeholder Analysis, Change Classification, Prioritization, & Implementation
Area Domain Healthcare, HIPPA 4010/5010, ICD 9/10, Banking and Finance, Insurance
Other Tools Actimize (AML), Prime BSA (AML), Azure, JIRA, IBM Rational Rose, SAP Successfactor
Professional Experience
American Express – NYC, NY
Sr. Project Manager Dec 2024- Present
The Project was to establish Loungebuddy website that would explore and check in to premium lounges through Loungeboss and their digital eligibility code and utilization at American Express card product. Exploration of lounges via consumer product verticals like LB Web, ios, centurian website.
Connected with stakeholders and prepared Project plan, SOW’s, forecasting, timelines and resource planning, managed project priorities in MS project/Jira and also managed the risk associated based on compliance & business rules assessing potential frauds in Raid log resource allocation.
Supported end-to-end implementation AML KYC process and platform transformation initiative to improve BOW’s AML Customer Due Diligence (CDD),Enhanced Due Diligence (EDD), Customer Risk Profiling.
Worked with multiple agile project teams program initiatives, program assessment oversee profit and loss aspects of projects, prepared project status report.
Worked with product team for team allocation and roadmap, defining project scope and timelines, releases preparing leadership reports.
Worked on Risk management, financial management using risk management methodologies like VAR analysis and quantifying with metrics like risk exposure reduction, risk mitigation and cost savings. Closely worked with regulatory compliance team and financial modelling. Managing the project risk RAID’s using risk management tool and supporting end-end quality project deliveries.
Managed stakeholders eliciting requirements based on prioritization documented legal compliance governance risk using metrics.
Handled multiple projects and cross functional teams to ensure program goals are achieved closely monitoring financial performance including revenue cost and meets client focused outcomes successfully . Project specifically on cloud AWS migration. Supported the Service application migration to AWS, data transformation teams Lumi integration.
Planned strategic releases and prepared release tracker to moniter and track releases as per timelines.
Worked with Data Governance team for policies, processes and standards data compliance and data security and cyber security to meet the quality standards.
Hartford P&C Insurance – Hartfort CT Aug 2020 – Nov 2024
Project Manager
The project aims to set up an automated test framework and reporting tool (Tableau Report) for an existing Process sales Datawarehouse and need to prepare Data quality rules for reconciliation check.
Set up an AI powered chatbot for customers to access basic inquiries, including use cases that span questions about insurance policy to resetting passwords. Quickly provide quotes and pricing, check coverage, claims processing, and handle policy-related issues and customer support.
Responsibilities:
Prepared Project plan, SOW’s, POCs and forecasting and planning of resources, managed and tracked the resource supply based on the project priorities in MS project and also managed the risk associated based on compliance & business rules assessing potential frauds in Raid log. Handling the RFP, RFI and RFQ requests in procurement and sourcing processes.
Coached multiple scrum teams on the implementation of the agile methodology within their various departments, with the goal of maximizing time management, improving accountability, reducing costs and adding value to individuals and interactions in Devops environment. Also participated in procurement process in respect to project needs. Worked with different Portfolio RTE and supported in Agile release trains.
Having experience in Guidewire implementation, Prototype development, with Guidewire Policy center, claim center, billing center.
Implemented AI powered chatbot API integrated with customer databases to get accurate details on the customer account. Data transformation i.e. data discovery, profiling data management, data types for data cleansing.
Done analysis on Enterprise Data warehouse (EDW), Tool used informatica for ETL, supported in data dictorinaries, Data tagging, repositories, data lakes, snowflake schemas to process improvement on insurance claims for property casuality also managed payers, external vendor partners for deliveries, worked on ECM(Enterprise content
Coached Product Owners and teams on the agile methodology while serving as a guide on the implementation of Scrum Values and incorporating the required pillars during our various Scrum events.
Led strategic Release Planning and Tactical Iteration Planning sessions.
Managed the Data Governance along with policies, processes and standards data compliance and data security and cyber security. Risk assessment and analysis done for compliance and governance purpose with Data structures data quality check and reconciliation, quality assurance and quality standards.
Scotia Bank – New York, NY Jan 2019 – Aug2020
Project Manager
The project is on AML implementation of change in existing rules on Prime BSA system for parameter, threshold, rule logic, rule description changes in order to generate alerts and prepare report for suspicious activities on the transaction accounts and send to FIU team for investigation to generate suspicious activity report.
Responsibilities:
Managed multiple project teams program initiatives, program assessment protocols for evaluations, oversee profit and loss aspects of projects, prepared project status report.
Oversee multiple project teams to ensure program goals are achieved closely monitoring financial performance including revenue cost and successful client focused outcomes.
Prepared Project plan, financial planning and forecasting and planning of resources in MS project, managed and tracked the resource supply based on the project priorities and also managed the risk associated as per the AML compliance laws following BSA and Fraud detection.
Prepared plans for features enhancements for Credit and Debit card includes functionality, alerts, Visa tap pay feature.
Led and implemented end-to-end AML KYC, process and platform transformation initiative to improve BOW’s AML Customer Due Diligence (CDD),Enhanced Due Diligence (EDD), Customer Risk Profiling processes to comply with OCC consent order requirements and AML regulations and BSA.
Done analysis on the requirements related to Derivatives/ Swaps for risk and dependencies.
Weekly reporting to leadership, maintaining RAID logs and supporting in program deliveries. Done analysis on capital markets with Fixed income( (corporate bonds), municipal bonds.
Protecting Development teams from outside distractions, impediments, or team conflicts, and maintain focus on Product Backlog and project timelines.
Responsible for Project Management of software development projects, including project planning, working with Waterfall, Scrum and Kanban teams in resource management and capacity planning, working with budget, acquisition and planning, participating in yearly budget calls, business process planning, financial control, creating project summaries, tech refresh priority reports, and investment decision reports for ITS Operations and if required initiated change request through Change management.
Mentoring teams, leading them to be self-directed with strong accountability, decision-making, conflict resolution and transparency. Risk assessment related to Treasury regulatories, liquidity and interest rate and capital market.
Worked and done analysis on CTB/RTB, third party software Shared Services, IAM, experience in CTB/RTB labor, capital expenditures
Supported in Facilitation all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Reviews/Demos, Backlog Refinement, and Release Planning. Educated scrum.
Blue Cross Blue Shield – New York, NY Jan 2017 – Jan 2019
Project Manager
ICD-9 to ICD-10
Project Scope included ICD 10 Care Management Impact Analysis where care Management utilizes multiple software systems to support the intake and processing of authorization requests. The authorization requests are based on ICD 9 codes, which need to be replaced by ICD 10 codes to meet the mandate date.
Claim Benefit Upgrade
The project involves upgrading the existing Dashboard phase from phase 1 to 2 for claims and benefits. I was responsible for requirement gathering and design including process mapping and GAP Analysis and writing use case on the extended application which supports Dashboard and involved in writing Business rules based on 270/271 transactions and HIPAA Standards.
Responsibilities:
Created JIRA production bug workflow, conduct Gap Analysis by creating Swim lane diagrams and highlight the differences between the Current (AS IS) environments versus the Target (TO BE) environment.
Worked as a liaison among stakeholders both business and IT side in order to elicit, analyze, communicate and validate requirements for changes to business processes set up for supply chain and retail process within BCBS pharmacy process per B2B guidelines.
Hands-on experience in Kanban, and XP. Thorough knowledge on DevSecOps and Large-Scale Scrum (LeSS).SOW’s RFP, IT Standards, Policies and Procedures.
Worked on Risk analysis of the change in codes for EDI claim processing, and enrollment management within the Facets system.
Promoted communication between stakeholders, Product Owners and development team members.
Supported Compliance HIPPAA 837 and 835 electronic creation and sending, National Provider Identifier (NPI), ICD-10 conversion and implementation, Affordable Healthcare Compliance (Obamacare) and annual changes, Provider Administered Drug Program, Electronic 837 and 835 Mapping to Diamond System. Electronic Health Records, Healthcare Payer, Electronic Medical Records. RCM(Revenue Cycle Management), clearing houses and epic for EHR systems.
Performed Variance analysis using SQL and MS Excel macros and functions like VLOOKUP and pivot tables.
Wells Fargo– Charlotte, NC Jul 2015 – Dec 2016
Project Manager
Nice Actimize Solutions (AML Reporting)
Enhancement of NICE Actimize solutions for the Anti-Money Laundering (AML) Transaction Monitoring System which enables end-to-end coverage for the detection, scoring, alerting, workflow processing, and reporting of suspicious activity. The project is focused on the preparation of CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) as per the AML compliance laws using the NICE Actimize software.
Responsibilities:
Managed the program initiatives that align with organizational objectives and program roadmaps, oversee multiple project teams to ensure program goals are achieved.
Assist in the administration and review of Client Risk Management( Design and executing risk controls –Risk Scoring, Client Identification, Client Onboarding, identifying Key Risk Indicators(KRI) and KYC documentation oversight/management requirements.
Led and implemented end-to-end AML KYC process and platform transformation initiative to improve BOW’s AML Customer Due Diligence (CDD),Enhanced Due Diligence (EDD), Customer Risk Profiling processes to comply with OCC consent order requirements and AML regulation sand Dodd Frank, Basel II/III regulations.
Troubleshoot CDD and WLF alert issues working with Actimize and identified and reported trends of fraudulent inquiries to senior management.
Thorough understanding of various modules of AML including Watch List Filtering, Suspicious Activity Monitoring, CTR, CDD, and EDD.
Extensively involved in MDM to help the organization with strategic decision making and process improvements. (streamline data sharing among personnel and departments)
Worked on AML/Trade Surveillance, swift payments activities for fixed income and equities: BRD, Implementation of incident methodology, monitoring threshold.
Developed Tableau Data Visualization using Pareto's, Combo charts, Heat Maps, Box and Whisker plots, Scatter plots, Geographic Map, Cross tabs and Histograms.Prepared data flows.
Eliciting Trade Surviellance rules and constantly engaging/holding meetings with teams for upto date rule structure.
Assist in creating of Trade Surviellance and creating strategic frameworks compiling with pre-trade, post-trade rules.
Monitored transactions, detecting insider trading and market abuse, complying with complex regulations and provided Trade Surviellance solutions using NICE Actimize (Actimize case Manager).
Study the existing KYC/CIP system and prepared the test data for the CDD/EDD based on the inputs also did analysis credit card Frauds. Regular review risk controls and supervisory procedures.
Published and shared dashboards and views on Tableau server.
Create High Level Design Document, Test Plan&Test Case Document, UAT testing and Release Plan.
Conduct full analysis/Investigations on all types of accounts from Low to High Risk countries/clients for client data like Retail and Institutional Clients during the client onboarding.
Define dashboards/DART views in Actimize RCM application.
Project: FxDerivatives(MISYS Summit)
Facilitated Web application providing complete assistance to Individuals, Institutions and Financial Professionals with their investment decisions using MISYS Summit as Capital Markets and Treasury Solution. It also provide tools to keep track of brokerage accounts by providing options like Real Time Balance and Positions, Searchable transaction history, Extended Hours trading, Gains & Losses and many others. The project was to develop a data warehouse which would facilitate ease in reporting.
Responsibilities:
Helped in defining Change Management Process for Release Management Team.
Mapped process flow; assess as-is a process through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
Prepared for GAP Analysis, identified and documented improved areas to meet capital requirement regulations for Basel II Compliance.
Understanding of Financial and Regulatory reports, AML reports including Suspicious Activity Reporting (SAR), OFAC reports, Currency Transaction Report (CTR) and CMIR reports.
Collected requirements, designed, developed, and implemented all Pro-Active Risk Management (PRM) fraud prevention solutions.
Project: Wealth Management Services
Wells Fargo provides access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete and succeed in their business efforts. The Wealth Management group focuses on delivering comprehensive financial services to high-net-worth individuals.The project was implementation of Business Intelligence (BI) reporting on Citizens's Asset & Wealth Management repository (based on Eagle PACE / STAR product suite). The BI solution was built on Oracle OBIEE suite.
State of Indiana- Department Of Transportation (Offshore) Mar 2013 to May 2015
Project Manager
The MPPM II project will modernize and standardize agency-wide systems used to support core Engineering Operations processes. Engineering Operations systems perform vital functions to deliver the agency’s transportation programs including: portfolio management, project management, asset management, contract management, and letting management. Additionally, the MPPM II solution will replace up to 30 legacy systems which will reduce the number of systems, manual processes, and system support costs. Standardized business processes will be implemented to achieve the enterprise-wide solution.
Erie Insurance Group - Erie, PA (Offshore) Aug 2012 – Mar 2013 Sr. Business Analyst
Erie Insurance Group is an American multi-line insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents.. This project aims at assisting the Executive Team to analyze/track the performance of various product lines based on Key Performance Metrics. The product lines include life, health, annuity, dental, long-term disability, etc for both individual and groups. Claim-Processing module was re-engineered for the faster claim process. The Second application was of Reinsurance of the insured applicant/ community by Area/ Location/ Agent/ Community to narrow down the risk associated with it.
AETNA Healthcare, Gurgaon (India) Jan 2010 Aug 2012
Sr. Business Analyst
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