Customer Service Marketing Coordinator

Carol S Williams

**** ** ****’s Pl Springdale, MD 20774 240-***-**** *******@*****.***

OBJECTIVE: Professional with an interest in building a customer service career, looking for a position that will allow me to utilize skills and become an asset to my employer. SUMMARY OF QUALIFICATIONS:

Database Management Purchasing Transcription Conference Planning Word Processing Travel

Email Marketing Proposal Preparation Customer Service Corporate Receptionist Warehouse WORK HISTORY:

CSW Marketing LLC, Washington, DC (3/2014-present) Marketing Coordinator Assist with special events as a cashier/server at Six Flags by way of Penguin Staffing. Cashier/Receptionist at the "American Fine Craft Show" Hyatt Regency, Crystal City. Referred players at the "Military Battle Challenge, AUSA Convention,” DC Convention Center, US Army. Registered attendees at the “Meal Pack Challenge,” AARP. Election Protector (VCET), Election Judge (MD Board), Brand ambassador, Montgomery County Agricultural Fair for “A Spice Above.” Registrar, Gaylord Convention Center, “IRS Annual Tax Forum." Registrar at the

“SeaAirSpace,” “Comicon,” and a host of other conventions Work with companies such as Woodside Temporaries, and other staffing companies, (self-marketed, Craigslist). National Book Network, Lanham, MD (9/2009-2/2014) Marketing Coordinator/Production Assistant

Worked closely with participating publishers to collect and organize all of the product information included in our seasonal and market specific catalogs. Entered all new titles into “Unity” database which was then fed onto the Amazon website, as well as keeping all information updated. Collected art for tipsheets/catalog. Prepared all materials for “crash meetings (crash meeting- meeting in re to books requiring immediate publication),” and distributed such materials to all attendees. All other duties as assigned.

ETI, Norcross, GA (7/2005-7/2008) Executive/Marketing Coordinator Provided comprehensive and organizational support to President/VP of firm. Coordinated, arranged and managed all appointments in re to trade shows, meetings & sales trips Responded to all sales inquires/products via mailbox and phone. Maintained corporate calendars. Administered/managed conference bridges and web conferencing/demos. Company database and website, maintained as well. Arranged travel (domestically/internationally), hotel, and car reservations. Coordinated all sales meetings, company events and social functions. Completed and submitted time & expense reports, prepared sales quotes for sales team (customers), ordered all office supplies and other related duties per ETI’s staff.

TRC Staffing, Inc., Norcross, GA (6/04-7/2005) Corporate Receptionist/Office Support Provided corporate reception services to various companies to include Wendy’s International, DS Waters (Crystal Springs Water) and others until sent to ETI as a temporary receptionist and hired. Kajax Engineering, Inc., Arlington, VA (8/00-6-2004) Receptionist Assisted the ATC (Advance Training Center) in their day-to-day run of the office. Included classroom set up, ordering class materials, conference planning, meal ordering and preparation and the answering of an AT&T Switchboard, (8 incoming lines, 300 extensions).

Adecco(Olsten), Washington, DC (12/1995-8/2000) Receptionist Administrative/secretarial assistance to managerial staff. Included companies such as the National Academy of Opticianry, Children’s National Medical Center, assisted physicians in their daily correspondence and memorandums as well as taking minutes; Board of Governors of the Federal Reserve, assisting the Human Resource Dept. in their daily task and Economists with research; ProLogis

(Commercial Real Estate), providing administrative assistance, Blue Cross Blue Shield, assisted the Benefits Administrator in her daily correspondences, meeting and travel. Merck Pharmaceutical, running the mailroom; The United States & Commercial Workers Union, processing claims; The Department of Transportation, supporting the Database Administrator build and enter new laws into database after 9/11, as well as assisted the Assistant General Counsel with his daily task. Jackson & Tull, Chartered Engineers, Greenbelt, MD (4/1989-12/1995) Receptionist As the receptionist at Jackson & Tull. Greeted clients, provided word processing support to the engineering staff as the assisted NASA in the launching of the Hubble Space Telescope; answered switchboard, (Rolm Switchboard, 6 incoming lines-12 extensions). Citizens Bank & Trust Company of MD, Riverdale, MD (1/1987-4/1989) Front Desk Clerk Provided administrative support to Benefits Administrator as well as the payroll office posting information. Coordinated attendance records, maintained employee files and provided front desk coverage. Library of Congress (JMMB), Washington, DC (9/1981-9/1986) Production Clerk Produced certification of copyright claims by way of xeroxing applications for copy and affixing the copyright official seal.

SKILLS:

Word 2007, WordPerfect, MacIntosh, Outlook, ACT (database), Adobe (PDF), Typing 50/60wpm Swithchboards: Siemens, Rolm, Executone, Meridian, Fijitsu & Cisco Systems EDUCATION:

DuVal Senior, 1982, Diploma

Kajax Eng’g, Inc., Fred Pryor Seminar, Customer Service, 2001 Yorktowne Business Insti.,1983, Bookkeeping

Library of Congress (JMMB), 1985, Communications Course

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