Executive Assistant Customer Service

KRISTEN BUNCE

Gray, GA 478-***-**** *******.*******@*****.***

A versatile professional leveraging experience across multiple business area and functions. Demonstrated ability to create engaging environments, manage business operations, resolve technical issues, and streamline processes. Highly skilled in communication, organization, problem-solving, and customer service. Analytical, organized, and detail-oriented, with expertise in GAAP and a history of delivering high-quality strategic solutions. Collaborative team player with an ownership mentality, adept at resolving challenges and driving business growth.

EXPERIENCE

PARAPROFESSIONAL

Jones County Pre-K Gray, GA

2024 – PRESENT

Worked in a Pre-K setting to support the lead teacher in creating a safe, nurturing, and engaging learning environment for young children. Key responsibilities included: assisting with daily classroom activities, providing one-on-one support during small group and work time, addressing and managing student behavior, promoting social and emotional skills, and supporting academic development. Additional duties included lesson plan development, materials preparation, supervising playtime, and ensuring the overall wellbeing of students.

OWNER/BAKER

My Sweet Addiction Kakes Gray, GA

2012 – PRESENT

Transitioned a passion for baking into a state-certified bakery business, demonstrating entrepreneurial drive and comprehensive business management skills. Responsibilities included scheduling, quoting, ordering, and budgeting. In 2023, expanded service offerings to include event planning, leveraging prior coordination skills to organize corporate, wedding, and other special events.

SOFTWARE BILING ANALYST

GEICO Macon, GA

2019 – 2022

As a Billing IT Analyst, I utilized our internal project management software to track and resolve billing system issues. My responsibilities included: conducting in-depth research to identify root causes; collaborating with developers to implement solutions; and employing SQL to generate reports and ensure system integrity.

EXECUTIVE ASSISTANT

GEICO Macon, GA

2011 – 2019

As Executive Assistant, I streamlined communication and processes to enhance departmental efficiency. I was responsible for taking and tracking meeting minutes for senior leadership, creating and overseeing the implementation of business plans across multiple departments, and ensuring sales teams were informed of new trends, initiatives, and directives. This involved assisting with or leading the onboarding and training for new equipment, processes, and procedures, followed by quality assurance and feedback provision. I also managed many aspects of corporate and employee event planning, including budgeting, vendor selection, and execution. Additional responsibilities included departmental scheduling, managing daily/weekly/monthly reports for multiple departments, and serving as the lead designer for the internal department SharePoint site. This role required and utilized strong organizational, communication, and time management skills.

SALES ASSOCIATE

GEICO Macon, GA

2009 – 2011

Leveraged my strong communication and interpersonal skills as a Sales Associate to build rapport with customers and effectively address their inquiries via phone. I expertly guided clients through the policy setup process, ensuring a clear understanding of their needs to recommend the most appropriate coverage. Provided knowledgeable advice and accurate policy quotations, contributing to a positive customer experience.

EDUCATION

Jones County High School – Gray, GA

High School Diploma; College Prep

Class of May 2003

Gordon College – Barnesville, GA

Associate Degree

Jan 2004 – Dec 2006

Wesleyan College – Macon, GA

(GEICO Business Management Program)

Bachelor Degree – Business

Aug 2012 – Dec 2014

SKILLS

Microsoft Office Suite

SharePoint

Exceptional Communication

Organizational

Project Scheduling

Insurance Sales

Bookkeeping

Time Management

Organizational

IT Support

Data Analyst

Event Coordinating

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