Nursing Facility Licensed

Guadalupe (Lupe) Macias, LNFA, MBA

210-***-**** *************@*****.***

EMPLOYMENT HISTORY:

Administrator, Mountain View Nursing & Rehab Center by CSNHC 04/2023-02/2025

● Managed 187-skilled licensed nursing facility and lead overall operations for 175 employees Executive Director, Coronado at Stone Oak & Sorrento by Cantex 01/2016-11/2021

● Managed 112-skilled licensed nursing facility and lead overall operations for 120 employees Administrator, Alamo Heights Nursing & Rehab, Fundamental 01/2012-01/2016

● Managed 237-skilled licensed nursing facility and lead overall operations for 150 employees Administrator, Briaridge, HCR Manor Care 11/2009-01/2012

●Managed 109-skilled licensed nursing facility and directed overall operations for 100 employees Administrator, Marketing, and Social Services Director 07/1996-11/2009 Oasis Nursing & Rehab Center

● Managed 130-skilled licensed nursing facility and directed overall operations for 120 employees PROFESSIONAL EXPERIENCE:

● Responsible for all skilled nursing facility operations, quality of care, and staff management.

● Streamlined operations, census improvement, expenditure reduction, and EBITDAR growth.

● Lead operational goals including regulatory compliance, hiring and retention of staff, resident and employee satisfaction, and financial/ occupancy goals.

● Leadership amid the COVID-19 December 2019 pandemic and other disasters, to include February 2021 Arctic storm and Hurricane Harvey in August 2017.

Financial:

● Managed $8-10 million in annual revenue and positive monthly net operating income.

● Contributed to $150+/day Medicare reimbursement rate or $2,700,000+/year EBITDAR growth

● Increased Medicaid reimbursement by $40+/day per resident or $360,000+/year EBITDAR.

● Managed fiscal operations, including yearly business plans, budgets, expenditures, rates, and financial reporting in accordance with corporate and stakeholder objectives. Marketing/ Census:

● Established solid relationships with local hospitals, doctors, and case managers, including Accountable Care Organizations and Bundle Payment for Care Improvement agreements.

● Lead quality of care, business development, marketing, and networking best practices. Increased census by 66% from an average of 60 to 90 Average Daily Census (ADC) and average of 75 ADC Managed and Medicare Insurance

● Oversight of approximately 20 managed care and commercial insurance contracts. Policy/ Procedures/Regulatory:

● Ensured adherence to regulatory compliance with local, state and federal regulations with successful health and life safety inspections.

● Assisted with interpreting and communicating policies and procedures to personnel, residents, families.

● Enforced the facility’s Emergency Response Operation Plan and Facility Assessments and updated annually.

● Responsible for implementing COVID-19 policies and procedures along with ensuring quality measures were being followed to maintain infection control measures to mitigate an outbreak of Coronavirus.

Human Resources:

● Oversaw Administration, Human Resources, Accounts Receivables, Accounts Payables, Business of Manager, Admissions/Marketing team, Dietary, Activities, Social Services, Housekeeping, and Maintenance departments.

● Recruited, onboarded, trained, evaluated, and retained top-performing staff.

● Promoted employee appreciation initiatives, created a culture of employee involvement, and fostered a team-based problem-solving approach, increasing employee satisfaction by 55%. Quality Assurance:

● Managed a successful Quality Assurance and Performance Improvement Program (QAPI) to track high-risk areas and assessed metrics at monthly meetings with the medical director and interdisciplinary team.

● Ensured compliance to strict regulatory and quality standards by daily Guardian Angel Rounds. Also, Held monthly resident and family town hall meetings to verify that facility departments, services, and activities satisfy customer demands.

EDUCATION:

UNIVERSITY OF PHOENIX- Santa Teresa, NM Master of Business Administration, Health Care Management Degree, 2007

BAYLOR UNIVERSITY- Waco, Texas Bachelors of Arts, Sociology, 1994 PROFESSIONAL LICENSES:

Licensed Nursing Facility Administrator (Active License # 9417) Licensed Bachelors of Social Work (Inactive License # 29847) AWARDS AND HONORS:

“Spirit of Creative” Award Creative Solutions In Health Care 2024 Outstanding Administrator Nomination Texas Health Care Association 2017 & 2020 National Quality Award Nomination American Healthcare Association 2018

“Census Growth Pillar” Award Sorrento by Cantex 2016

“Most Improved Census” Award Sorrento by Cantex 2017 Department Head of the Year Oasis Nursing and Rehab Center 1998 Nominee for Social Worker of the Year Region XIX- Headstart 1995 & 1996

“Leader by Example” Recipient Baylor University 1993 National Minority Graduate Scholar University of North Texas 1993 PROFESSIONAL ORGANIZATIONS:

Texas Health Care Association, San Antonio Hispanic Chamber of Commerce, Stone Oak Business Association, Stone Oak Ladies Business Association, Sonterra’s Professional Women’s Association, Alamo Area Home Care Council, AIDS Fast Track-San Antonio HIV Council, University Health System, Methodist Healthcare & Baptist Hospital Post-Acute Community Partnership Committee, Southwestern Social Science Association, National Association for Chicano Studies PUBLICATIONS/ RESEARCH:

JAMDA- Journal of the American Medical Directors Association, March 2017/ volume 18(3):B12

“An Interdisciplinary Team- Developed Nursing Home Orientation as a Quality Improvement Tool in Improving Perceptions of Post-Acute and Long-Term care Services.” JAMDA- Journal of the American Medical Directors Association, March 2018/ volume 19(3):B15

“Collaboration Between a Post-Acute and Long-Term Facility and It’s Family Council in Better Serving It’s Patients, Families and Staff.”

DNP Research Project, Coronado at Stone Oak and the University of Arkansas School of Nursing DNP student, James Patton. February 2020. “Congestive Heart Failure (HF) 30-day Readmission Prevention Program within a Skilled Nursing Facility.”

FOREIGN LANGUAGE:

Spanish: excellent oral comprehension and proficient speaking ability, fair reading and writing skills. REFERENCES:

Available Upon Request

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