Customer Service Medical Billing

MAKAYLA PHILLIPS

*** ****** **** ****, *** E* Gaffney, SC 29340 864-***-**** ***********@*******.***

PROFESSIONAL PROFILE

Well-rounded professional with healthcare industry, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services.

High Academic Honors Recognition / Dean's List.

Communication Platforms – Google Meet.

Microsoft Office Applications – Word, Excel, PowerPoint, Outlook Type 37 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing Scheduling Medical Terminology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Charles Lea Center – Spartanburg, SC 12/2008 – 04/2011

Resident Care Provider

·Provided compassionate care for individuals with mental disabilities, including assistance with daily living activities such as medication administration, meal preparation, and transportation to appointments.

·Managed household responsibilities, including washing clothes, cleaning, and maintaining a safe and supportive home environment tailored to the needs of the individuals in care.

·Assisted with personal care and ensured the well-being of clients by developing a consistent routine, providing emotional support, and promoting independence where possible.

Walmart – Gaffney, SC 03/2005 –04/2006

Customer Service Representative

·Provided excellent customer service by assisting shoppers with inquiries, locating products, and ensuring a positive shopping experience in a high-traffic retail environment.

·Operated checkout lanes efficiently, processing cash, credit, and electronic transactions, while ensuring accurate pricing and adhering to store policies for returns and exchanges.

·Restocked shelves and maintained inventory levels throughout the store, ensuring products were organized, properly labeled, and accessible for customers.

McDonalds – Gaffney, SC 08/2002 – 05/2003

Cashier/Customer Service Representative

·Processed customer orders efficiently through the point-of-sale system while maintaining a high level of accuracy and delivering exceptional customer service in a fast-paced environment.

·Answered inbound customer calls to address inquiries, provide product information, and resolve issues, ensuring a positive experience and timely service for all guests.

·Handled cash and electronic transactions, balancing registers at the end of shifts, and adhering to all company policies to ensure financial accuracy and accountability.

VOLUNTEER EXPERIENCE

Limestone Missionary Baptist Church – Gaffney, SC 08/2000 – Present

Pastor's Aide

·Assist the Pastor with planning and coordinating events and fundraisers.

·Serve food and drinks to church members and clean up after events.

·Maintain positive attitude and act with respect while performing duties.

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