Customer Service
Resume:
Jocelyn T. Chamorro
Ruskin, FL *****
*************@*****.***
Professional Summary
Dedicated and adaptable professional with experience as a Material Handler, Cashier, Customer Service & Sales Associate, Appointment Setter, and Supervisor. Skilled in delivering exceptional customer service, managing operations, and leading teams to meet sales goals. Known for strong communication, organizational abilities, and a proactive approach. Always eager to learn new skills and grow professionally to contribute effectively to team success and organizational objectives. Authorized to work in the US for any employer
Work Experience
Supervisor/Customer service/Sales Associate
J & L Imperial Decorative Concrete-Riverview, FL
October 2019 to May 2025
- Oversaw all aspects of business operations, including marketing, sales, and customer service, to ensure a high level of client satisfaction and retention.
- Developed and implemented strategic plans to drive business growth and enhance profitability.
- Managed finances, including budgeting, invoicing, and expense tracking, to maintain financial health and sustainability.
- Cultivated relationships with clients and vendors, negotiating contracts and managing supplies to optimize service delivery.
- Utilized digital marketing strategies to promote products/services, increasing brand awareness and customer engagement.
Call Center Agent
General Dynamics-Riverview, FL
February 2018 to September 2019
- Responded to inbound calls from Medicare and Medicaid beneficiaries, providing accurate information regarding healthcare plans, benefits, and eligibility.
- Assisted callers in understanding their coverage options, answering questions, and resolving issues related to their accounts.
- Maintained detailed records of customer interactions and transactions in compliance with company policies and regulations.
- Collaborated with healthcare professionals and internal departments to address complex inquiries and ensure timely resolution of issues.
- Educated beneficiaries on available services, enrollment procedures, and changes in healthcare regulations.
- Provided empathetic support to callers, helping them navigate the complexities of their healthcare plans with patience and clarity.
- Utilized CRM software to track calls and follow up on inquiries, ensuring a high level of customer satisfaction.
Cashier/Sales Associate
Dirt Cheap-Enterprise, AL
September 2015 to December 2016
- Provided exceptional customer service by greeting and assisting customers with their purchases and inquiries.
- Operated cash registers, processed transactions accurately, and handled cash, credit, and returns in compliance with company policies.
- Maintained a clean and organized checkout area, ensuring a welcoming shopping environment for customers.
- Assisted customers with product selection, offering recommendations and promotions to enhance sales.
- Managed inventory by restocking shelves, organizing displays, and conducting regular inventory checks to ensure stock availability.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Resolved customer complaints and issues promptly, ensuring a positive shopping experience. Material Handler
HWASEONG-Enterprise, AL
April 2013 to August 2015
- Managed the receipt, storage, and distribution of auto parts and materials within the factory, ensuring accuracy and efficiency.
- Operated forklifts and other material handling equipment to transport heavy components safely and efficiently.
- Conducted regular inventory checks and maintained accurate inventory records to support production schedules.
- Collaborated with production and warehouse teams to ensure timely delivery of materials to various departments.
- Followed safety protocols and guidelines to maintain a safe working environment and reduce workplace accidents.
- Assisted in loading and unloading shipments, verifying quantities and quality of materials received against purchase orders.
- Maintained cleanliness and organization of the storage areas, contributing to an efficient workflow. rated knowledge of industry best practices and company protocols. Education
High School Diploma
Ramon Jose Davila High School Coamo-Coamo, PR, US 2012
Skills
• Organized
• Effective team player
• Cheerful and energetic
• Superb sales professional
• Sharp problem solver
• Loss prevention
• Strong organizational skills
• Markdown/promotional procedures
• Contract Negotiation (5 years)
• Inventory control familiarity
• Energetic work attitude
• Inventory control procedures
• Excellent multi-tasker
• High-end fashion knowledge
• CRM Software (7 years)
• Adaptive team player
• Detail-oriented
• Customer service skills
• Active listening skills
• Strong communication skills
• Large cash/check deposits expert
• Mathematical aptitude
Contact this candidate