Customer Service Inventory Control

including quantities produced

Customer Service/Inventory Control

McClane Food Service - Guilderland Center, NY

September 2003 to November 2009

+ Managed a high volume of incoming customer inquiries via

phone, email, and chat

+ Provided exceptional customer service by promptly addressing

and resolving customer issues and concerns

+ Maintained accurate records of all customer interactions in the

CRM system

* Assisted customers with product selection, order placement,

and tracking shipments

* Collaborated with cross-functional teams to resolve complex

customer problems

* Developed strong product knowledge to effectively answer

customer questions and provide recommendations

* Trained new team members on company policies, procedures,

and best practices for delivering excellent customer service

* Coordinated with warehouse personnel to ensure timely

delivery of replacement items for damaged or defective

products reported by customers

+ Maintained up-to-date knowledge of industry trends,

competitor offerings, and market dynamics

* Demonstrated strong conflict resolution skills by successfully

de-escalating tense situations with upset customers

Education

GED

Schoharie High School - Schoharie, NY

September 1977 to June 1991

Skills

+ Warehouse experience

« Load &unload

¢ Forklift

Certifications and Licenses

Driver's License

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