Customer Service Data Entry
Resume:
K. Nicole "Nikki" Diggs
Poquoson, VA 23662
Email: *********@*****.***
Phone # 757-***-****
Objective
Seeking a position that will enable me to use my skills and education to successfully fulfill this position. I’m a quick study and am motivated to learn new skills and will be an asset to the company. Have experience in areas of accounting(billing), administrative support and participating in team building activities. Ability to multi-task and coordinate jobs/events with internal and external stakeholders as needed. Proficient in several software packages such as Microsoft Office, but am eager to learn the procedures and policies to fulfill my duties in this new position. Bringing strong organizational and communication skills as well as the ability to efficiently manage multiple priorities to meet deadlines.
Work Experience
Private Caregiver 2021-present
Hampton, VA
Condition: Previous cerebrovascular accident with left sided hemiparesis, diabetic, and Crohn’s disease
Transports patient to & from doctor appointments.
Assists patient in completing activities of daily living.
Observes patient for any signs of skin breakdown, applies moisture barrier ointment to areas at risk, & changes dressings as necessary per physician protocol.
Observes for areas of skin breakdown and applied moisture barrier ointment to areas at risk for breakdown.
Assists in medication administration, assesses vital signs & blood sugars as well as adjust medications (insulin as well as cardiac medications) as necessary dependent upon physician’s orders.
Clinic Office Administration 2017-2021
Newport News, VA
Family Practice – Provides urgent, preventative, pediatric, gynecologic, and geriatric care.
Checked patients in and out of appointments, collected copays and updated patient records as necessary.
Verified insurance benefits and collected necessary patient demographics.
Answered phone calls and addressed patient inquiries promptly, including scheduling appointments.
Prepared and managed necessary medical documentation, including referral forms, etc.
Coordinated with insurance companies regarding billing and claims submission.
Implemented and enforced clinic policies and procedures ensuring compliance with healthcare regulations.
Maintained inventory of office supplies and medical supplies.
Mortgage Loan Officer 2016-2017
Hampton Roads Lending/ Newport News, VA
Built rapport with clients to understand their financial goals and needs to recommend appropriate mortgage products.
Developed and followed up on leads via the internet or telephone sales.
Managed mortgage loans for both new and existing customers.
Focused on providing exceptional customer service.
Call Center Representative 2014-2016
Vacation Village Resorts/Newport News, VA
Handled inbound and outbound calls from potential and existing time share owners.
Promoted time share sales and resolved customer concerns in a professional timely manner and ensured a positive customer experience.
Provided information about available properties, addressed inquiries regarding reservations, maintenance fees, and ownership details.
Medical Assistant Instructor 2011-2014
Everest College/Newport News, VA
Oversaw teaching assignments using a variety of techniques; planned instruction based on approved course outline, and ensured learning objectives were met.
Administered, graded examinations; provided students with academic support and advice; and coached, guided, and empowered students to achieve optimum success.
Home Health Supervisor 2008-2010
Maxim Healthcare Services Inc. – Home Healthcare/Newport News, VA
Provided in-home supervision of home care cases as follows: created and evaluated patient specific care plans; updated Medication Administration Record(s) as necessary; and educated clients and caregiver(s) pursuant to their specific needs as prescribed by the physician.
Assisted in the training of Maxim employees.
Completed appropriate clinical documentation.
Coordinated home medical equipment, pharmacy and supplies as necessary.
MDS Coordinator/Case Manager 2005-2008
Harbour Pointe Medical & Rehabilitation Center/Norfolk, VA
Maintained accountability for all nursing and ancillary department portions of the Resident Assessment Instruments (RAI).
Coordinated all required RAI’s per state and federal regulations to ensure a timely completion.
Monitored nursing and ancillary department sections of the Resident Assessment Instrument and data input into each Minimum Data Set to ensure accuracy and consistency of responses.
Office Assistant/Medical Records Clerk/Receptionist/Cashier 2001-2005
Hampton Roads Eye Associates/Newport News, VA
Welcomed and greeted all clients.
Registered new clients and assisted with the completion of necessary forms.
Verified patients’ health insurance eligibility.
Updated existing client demographics and ensured client information accuracy.
Answered incoming calls and transferred as necessary.
Collected copays and payments.
Facilitated patient flow by notifying the provider of client(s) arrival, being aware of delays, and communicating with patient(s) and clinical staff.
Maintained and processed medical record release requests to designated requestor according to guidelines, departmental policies and procedures.
Assisted with maintaining completeness, accuracy, and confidentiality of medical records by ensuring compliance with guidelines, policies, and procedures, etc.
Patient Billing Representative 1999-2001
Riverside Physician Office Services/Newport News, VA
Answered calls on billing issues from payers and/or clients.
Posted charges, payments, and adjustments to billing system.
Worked directly with patients and insurance carriers to ensure claim payment.
Reviewed and appealed unpaid and denied claims.
Reconciled discrepancies and collected delinquent accounts.
Maintained accounts receivable reports.
Evaluated clinical documentation to ensure quality, completeness and consistency as it related to the code selection and reimbursement.
Reviewed records and interpreted documentation to identify all diagnoses and procedures.
Assigned proper (ICD-10 and CPT) codes in accordance with the official coding guidelines.
Communicated with physicians and staff regarding diagnosis and procedure code that require clarification.
Reviewed medical record documentation to ensure that it supported all diagnoses and procedures.
Education:
Riverside School of Professional Nursing (2 courses remaining but currently not enrolled), Newport News VA.
Associates Degree in Science, Health Information Management: Tidewater Community College, Virginia Beach VA.
Skills and Abilities:
- Excellent communication skills, both oral and written.
- Ability to work independently and as a team player.
- Ability to work accurately and quickly under pressure in order to meet necessary guidelines.
Contact this candidate