Customer Service Assistant Manager

Professional Summary

Skills

Work History

SELINA MONTEZ

Lubbock, Tx 79415 806-***-**** ***********@*****.*** WWW: Bold Profile Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

• Effective multi-tasking

• Dependable and honest

• Inventory organization

• Cash Handling

• Cleaning and organization

• Task Prioritization

• Employee scheduling

• Recruiting and interviewing

• Multitasking and organization

• Verbal and written communication

• Customer service and satisfaction

• Decision-making

Aug 2024 - Current

3424 82nd St

Sandwich Maker

Glaze Honey Ham Company

• Greeted guests, promoted specials, and took orders. Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.

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Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.

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• Kept workplace clean and organized in line with restaurant policies. Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.

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Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.

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Sep 2023 - Feb 2024

2640 34th St

Assistant Manager

Security Finance

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Developed strong working relationships with staff, fostering a positive work environment.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

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Education

Jul 2008 - Sep 2023

2510 Marsha Sharp Freeway

Manager

Domino's Pizza

• Maximized performance by monitoring daily activities and mentoring team members. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Organized professional development programs for staff, leading to improved performance and skill sets, schedule over 30 employee for week.

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• Oversaw inventory management, optimizing stock levels, and reducing waste. Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

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• Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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• Assisted in organizing and overseeing assignments to drive operational excellence.

• Cross-trained existing employees to maximize team agility and performance. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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• Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

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• Accomplished multiple tasks within established timeframes.

• Maintained professional, organized, and safe environment for employees and patrons. May 2005

Lubbock Tx

Associate Degree : Dental Assistant

Kaplan College

May 2000

Lubbock Tx

High School Diploma

Lubbock High School

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