Call Center Customer Service
Resume:
Tabatha Hall
Frankfort, KY *****
***********@*****.***
Determined and dedicated individual seeks full-time position with professional and promising future with company where I can be an assist to the company and job to make a career and grow with company. I have over 23 years of clerical and administrative experience with using multiple different computer software also call center experience.
Work Experience
Customer Service Representative 2
TTEC-Colorado Springs, CO
February 2021 to July 2024
Call Center, answered customer questions with benefits or ordering medications, took payments, filed prior authorizations, made online orders, submitted over rides, check claims and rejections, check formulary for medications tiers and coverage, trial prices and claims, called pharmacies for members to get paid claims
HR Assistant
Express Staffing Agency-Simpsonville, KY
September 2019 to February 2021
Filed applications, answered emails, helped new hires with paperwork and orientation, scanned copies, faxed paperwork
Maintenance Worker
State government-Frankfort, KY
August 2015 to September 2019
Done maintenance work in building and outside, cleaned offices, done repairs State government
Adecco-Frankfort, KY
April 1998 to September 2018
I have many years of clerical experience. I have worked for vital statistics, library archives, IRS, chr building, I have done data entry, filling, answering phones, computer work, accounting, also was building superintendent at tower.
Home Health Aide
Home Instead Senior Care-Frankfort, KY
March 2016 to October 2017
Worked at ashwood place, took care of clients bathing, give medication, got them dressed and put them to bed, cleaned rooms, entertained and interact with them Education
None
Skills
• Facility Maintenance (4 years)
• Maintenance Tech
• Property Maintenance
• Senior Care
• Commercial Cleaning
• Home Care
• Caregiving
• Microsoft Excel
• Administrative experience
• Microsoft Word
• Human Resources
• Employee Orientation
• Call center (7 years)
• Clerical experience (10+ years)
• Customer service representative (10+ years)
• Computer skills (10+ years)
• Data entry (10+ years)
• Team management (7 years)
• Teamwork (10+ years)
• Multi-line phone systems (7 years)
• Warm calling (7 years)
• Outbound calling (7 years)
• Call center management (7 years)
• Pharmacy software (7 years)
• Insurance verification (7 years)
• HIPAA (10+ years)
• Remote access software (7 years)
• Benefits administration (7 years)
Certifications and Licenses
Drivers License
Home Health Aide
CPR Certification
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