Customer Service Administrative Coordinator

Jenna Melton

Merritt Island, FL (Relocating to Carlton, GA)

Cell: 321-***-**** **********@*****.*** linkedin.com/in/whatmakesjennahappy/

Professional Summary:

Detail-oriented, results-driven administrative professional with 10+ years of customer service primarily in food service. Experienced with database management and facilities operations. Strong interpersonal skills that have proven to streamline processes, optimize systems, and support organizational goals through cross-functional collaboration.

Professional Experience:

Acuity International Cape Canaveral, FL February 2025 - April 2025

Administrative Coordinator - Occupational Health Services (TSA)

●Coordinated scheduling of medical exams and drug screenings, ensuring compliance with client protocols and HIPAA standards.

●Communicated daily with examinees, providers, and internal teams to track appointments and resolve documentation issues.

●Maintained accurate records across multiple software platforms, supporting billing and client reporting.

●Delivered high-quality customer service in a fast-paced, multi-channel environment.

Launch Credit Union Merritt Island, FL November 2022-November 2024

Receptionist & Administrative Specialist

●Administered Microsoft Access database, directing facilities management to track equipment needs and maintain operational efficiency.

●Conducted VISA reconciliations by compiling receipts, balancing statements, and monitoring specialty equipment expenditures.

●Ensured timely completion of fire alarm inspections, HVAC control adjustments, and other facility-related tasks.

Contact Center Representative June 2021-November2022

●Resolved discrepancies related to members’ account history, debit card transactions, and digital banking.

●Managed email traffic for member inquiries and ensured timely responses to important communications.

●Demonstrated a thorough understanding of credit union policies and procedures, adhering to relevant state and federal regulations.

Starbucks Titusville, FL December 2019-June 2021

Barista

●Delivered exceptional customer service while adhering to store operating policies and standards.

●Prepared food and beverages per standard recipe or customized based on customer preferences.

●Managed cash transactions and ensured store safety and security.

Chick-Fil-A Duluth, GA December 2018-December 2019

Cashier

●Enhanced customer experience with accurately processed transactions while delivering world-class customer service.

●Collaborated with team members on up-selling products while maintaining a clean work environment.

●Resolved any customer complaints by addressing situations calmly and professionally ensuring the customer has a great experience.

City Barbecue Johns Creek, GA September 2018-February 2019

Catering Assistant

●Prepared and packaged catering orders to ensure all items were accurately labeled and portioned.

●Entrusted with company vehicles to deliver catering orders to present them neatly and in an engaging way.

●Maintained inventory needed in order to fulfill catering orders such as napkins, utensils, sauces, etc.

Discovery Point Duluth, GA October 2017-March 2018

Assistant Teacher

●Maintained a structured and well-organized classroom environment.

●Supported lead teachers to implement and execute daily lesson plans and activities ensuring they align with educational milestones.

●Supported children with individualized needs and communicated with parents offering updates on their child’s day and addressing any concerns.

Zaxby’s Lawrenceville, GA July 2013 - December 2016

Assistant Manager

●Hired as an hourly cashier where I managed cash and debit transactions, kept cashier areas clean and restocked, and communicated with kitchen staff to ensure order accuracy.

●In 2015, I was promoted to Shift Leader where I oversaw the work of both cashier and cooks, managed inventory counts, staff breaks, and oversaw closing procedures.

●In 2016, I was promoted to Assistant Manager where I received my ServSafe certification and ZLC training certificate. Designed and implemented recruitment strategies to attract qualified candidates. Conducted interviews and completed onboarding processes for new hires. Developed FOH and BOH training plans and provided a positive work environment where employee recognition is given.

Education

B.B.A, Marketing - Kennesaw State University, August 2013 - January 2015

B.B.A, Business Administration - Georgia Gwinnett College, August 2011 - May 2013

High School Diploma - Brookwood High School, August 2007-May 2011

Skills and Abilities

●Facilitating group discussions

●Developing rapport with coworkers and customers

●Multitasking

●Attending to detail

●Strong interpersonal skills - endorsed on LinkedIn

Extracurriculars:

The Leukemia and Lymphoma Society, Volunteer Fundraiser, 2015-Present

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