Customer Service A Team

Location:

Posted:

June 15, 2025

Alicia Odom

Email: *************@*****.***

Brooklyn, NY

SUMMARY OF QUALIFICATIONS

Great knowledge of customer service principles and processes

Excellent character, integrity and adaptability

Knowledge of Microsoft Office

Continuous Honor Roll student

Great communication skills

Ability to work as part of a team

Able to follow instructions and receive feedback professionally

Able to learn and adapt quickly in a fast-paced environment

Reliable and trustworthy

Collaborates productively and respectfully with team members to meet or exceed goals

WORK EXPERIENCE

Brainy Bunch (SYEP) Brooklyn, NY

Childcare Assistant 06/2024 to 08/2024

Assisted in the set-up and breakdown of all classroom activities

Helped with all daily attendance policies and procedures

Worked with staff on how to best assist during field trips

Assisted with the setup and breakdown of classroom activities

PS 108 Captain Vincent G. Fowler Elementary School (SYEP) Queens, NY

Custodial Engineer Assistant 06/2023 to 08/2023

Performed routine maintenance for school classrooms

Gathered and emptied garbage throughout the school building

Worked to assist custodial staff with heavy duty cleaning responsibilities

Managed inventory of cleaning supplies

JCCA Residential Care Facility Pleasantville, NY

Personal and Family Wellness Assistant 06/2019 to 08/2021

Organized clothes for the clothing closet and laundry room

Helped to council participants in terms of school interactions and family dynamics

Worked to put participant files in alphabetical order and shred personal documents

Helped with all daily attendance policies and procedures

Worked with staff on how to best assist during field trips

EDUCATION

East Brooklyn Community High-School Brooklyn, NY

Expected Graduation Date June 2026

CERTIFICATE

ALM Security Training Academy 16- hour and 8-hour Certificate Brooklyn, NY

December 2024