Customer Service Sales Manager
Resume:
Lydia Conner
Sports Management
Pulaski, VA *****
*******@*****.****.***
Professional Summary
• Physical stamina of fast paced environments.
• High level of patience with immense love and compassion for children.
• Good communication, decision making, instructional and interpersonal skills.
• Ability to get along with children and entertain them.
• Excellent child supervision skills.
• Supervise indoor and outdoor activities of children.
• Develop activities to keep children engaged.
• Help children in understanding and following instructions.
• Opened and closed gym independently, when needed.
• Dependable and trustworthy
• Able to manage time efficiently
• Able to work safely with cleaning supplies
• Good level of physical strength and stamina
• Handle basic maintenance, repairs and cleaning
• Able to use cleaning equipment
• Abel to follow instructions.
1. Experienced sales manager in retail industry with strengths in customer service, sales and negotiations.
2. Proven skills in Microsoft Office, advertising, product integration, and promotions. 3. Built rapport with customers by asking probing questions and utilizing effective listening skills. 4. Multi-tasked between assignments, computer screens, and computer applications to complete. 5. Opened and closed store independently, when needed. Authorized to work in the US for any employer
Work Experience
Library Assistant
New River Community College-Dublin, VA
January 2023 to April 2024
• Assisted patrons in locating and checking out materials, providing recommendations based on their interests and needs
• Conducted regular inventory checks and maintained accurate records of library resources
• Implemented effective shelving and organization systems, ensuring easy access to materials
• Provided basic reference assistance, guiding patrons in using library resources and online databases
• Assisted with library programs and events, including storytime sessions and book clubs
• Collaborated with library staff to develop displays and promote library services Volunteer Experience:
Library Volunteer, [Library Name], [City, State]
• Assisted with shelving and organizing materials to maintain a tidy and accessible library environment
• Helped with library events, such as book sales and community outreach programs
• Provided support to library staff in various administrative tasks References:
Available upon request
Cleaning Specialist
Mack and Volvo Trucks-Dublin, VA
December 2021 to March 2023
• Cleaned Offices
• Provided excellent customer service
• General housekeeping duties, including cleaning, wiping, vacuuming and dusting
• Coordinated with property maintenance staff
• Emptied trash
Laser Gage Operator
Corning-Blacksburg, VA
January 2020 to April 2020
This role I had to do all the setting up, programming and maintaining laser cutting machinery, as well as monitoring and adjusting the machinery to ensure a high-quality product is produced. Maid/Housekeeping Cleaner
Town of Pulaski Police Department/ Finance Office-Pulaski, VA September 2018 to April 2019
• Cleaned and maintained restrooms, hallways, offices, and stairwells
• Emptied trash
• Police department and all the rest of the Town office building housekeeper Wick operator
Korona Candle-Dublin, VA
August 2016 to March 2018
Wick operator- hard word and a lot of responsibility working on machines that make candles.
• Operated 12 different difficult equipment
• Followed all factory rules
• Loaded and unloaded orders
• Had to move things with a forklift occasionally
Cashier
Cougar Xpress-Pulaski, VA
April 2016 to August 2016
Had to run one of the busiest gas stations in the whole area. Being a cashier, making food, and also cleaning tanning beds everyday.
Official/Referee
Pulaski County Recreation-Dublin, VA
January 2009 to November 2015
Officiated Young kids 5,6,7,8 in coed basketball and soccer games for 15 years since I was in 11th grade Also was the gym supervisor for all sports and ages at different elementary, middle schools. Was responsible for open these buildings by myself and making sure all games and or practices were being held at the correct times and by the correct teams. Also making sure these buildings are secure when the kids of Pulaski County were done using them
Third Key Manager
Goodwill Industries-Fairlawn, VA
April 2007 to December 2009
• Customer service, retail.
• Trained other employees
Call Center Customer Service Representative
GCS-Pulaski, VA
December 2005 to January 2007
As one of GCS’s Representatives. I would preform outbound sells calls to try and make some as many credit cards for different banks for an 8 hour period. Cashier/Customer Service
Food Lion-Pulaski, VA
January 2004 to September 2005
I was responsible for providing excellent customer service and ensuring that the customers had a pleasant shopping experience. Also I was responsible for ringing up customers, managing cash transactions, stocking shelves, and helping to keep the store tidy and organized Librarian Assistant
New River Community College
Education
Bachelor's degree in Criminal Justice
Radford University-Radford, VA
January 2014 to March 2015
Associate in Police Science
New River Community College-Dublin, VA
January 2009 to May 2013
High school diploma in General Studies
Pulaski County High School-Dublin, VA
August 2002 to May 2006
Skills
• Childcare
• Time management
• Computer skills
• Greenhouse experience
• Library services
• Teaching
• Microsoft Powerpoint
• Presentation skills
• Team development
• Accounting software
• Communications
• Forecasting
• Clerical experience
• Computer literacy
• Accounts receivable
• Communication skills
• Quality inspection
• Hospitality
• Filing
• Adobe Creative Suite (3 years)
• Time Management
• Warehouse management system
• Video editing (10+ years)
• Custodial experience
• Microsoft Excel
• Load & unload
• Customer service
• Mentoring
• Commercial Cleaning
• Bookkeeping
• Word processing
• Organizational Skills
• Manufacturing
• Power tools
• Preschool experience
• Sales management
• Machine Operator
• Microsoft Word (10+ years)
• Accounting
• Order fulfillment
• Cleaning
• PeopleSoft
• Inventory
• Research
• Cash Register
• Cash handling
• Special Education
• Heavy lifting
• Basketball
• Autism experience
• Sports coaching
• Management
• Retail sales
• Sales
• Customer support
• Developmental disabilities experience
• Front desk
• Microsoft Office
• Analysis skills
• Quality assurance
• Serving
• Experience working with students
• Databases
• Warehouse experience
• Housekeeping
• Home Care
• Tutoring
• Hotel experience
• Creative writing (1 year)
• Children
• Presentation Skills
• English
• Customer Service
• Manufacturing facility
• Social media management
• Experience with Children
• Laundry
• Industrial equipment
• Charge experience
• Classroom Management
• Conflict management
• Supervising experience
• Janitorial experience (10+ years)
• Cash register
• Customer relationship management
• Writing Skills
• Negotiation
• Property management
• Windows
• Receptionist
• QuickBooks
• Conflict Management
Languages
• German - Beginner
• Spanish - Intermediate
• English - Fluent
Certifications and Licenses
Driver's License
August 2005 to Present
Virginia Valid Drivers License
OSHA 30
Pallet Jack Certification
Certified Safety Professional
Forklift Certification
Additional Information
Just a little information about me; I come from a hard working law enforcement family. My grandfather Frank Conner was sheriff of Pulaski County, My father Michael and brother Christopher also chose law- enforcement as a career and work at Pulaski County sheriffs office. My family is the main reason I chose to pursue degree in Criminal Justice from Radford University. To be more specific, juvenile probation. I did an internship in 2015 for 3 months; working/volunteering 40 hours a week along side a juvenile probation officer in Giles County. I feel like there are children from this area who are dealt a bad hand in life, but with the right guidance and resources it’s not too late for them to turn their lives back around! Working with children who are involved with Pulaski County Recreation seasonally for the last 20 years has made me feel that working with the youth is just my “calling” in life.
Since I was 17 years old I have been an official (also known as a referee) for co-ed basketball & soccer ages 5-8 years old. This person enforces the rules and maintains order in the games/tournaments. The opportunity to do every job possible for the rec department these last 20 years also was another factor in me wanting to get my degree in juvenile probation. I was raised in a single-parent household by my father. Three main values that my my father instilled in my brother and myself are: 1. SHOW UP & BE ACCOUNTABLE EVERYDAY
2. WORK HARD, give your BEST EVERYDAY
3. Your WORD is your BOND; and it’s ALL YOU HAVE IN THIS WORLD; mean what you say and always, always stand behind it!
You can count on me that I will always do the absolute best that I can day in and day out for the company I work for and the people that I work with! I have a beautiful home in Pulaski with my two children Kaydence 17, and Kashden 13. My son is on the Autism spectrum and I am challenged by his disability daily, raising my son is a job within itself. There’s nothing I love more in my life than being a mother to my kids! Thank you very much for taking the time out of your busy day to skim over my resume and see if I could and or would be a good selection for employment with your company. If you decide to take a chance on me for a job, you have my word that I won’t let you down if given the opportunity! I will show up every day and give 110%; you can definitely can count on me! Thank you again, peace and blessings.
REFERENCES:
John Meyers- 540-***-****
Andy McCready -540-***-****
Shay Dunnigan -540-***-****
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