Customer Service Patient Access

Jacob Simpson

************@*****.*** 269-***-**** St. Clair Shores, MI

www.linkedin.com/in/j-simpson-924825337

SUMMARY

Dedicated Patient Access Representative with 8 years of experience in healthcare and customer service roles. Proven expertise in managing patient registration, coordinating appointments, and administering financial processes to enhance operational efficiency. Strong analytical and problem-solving skills, coupled with exceptional communication and organizational abilities, seeking to contribute to a dynamic healthcare team. WORK EXPERIENCE

Corewell Health Grand Rapids, MI

Patient Access Representative Nov 2022 - Feb 2025

• Manage patient registration with advanced problem-solving skills to ensure accuracy and efficiency.

• Coordinate comprehensive patient appointments, referrals, surgeries, and diagnostic tests, encompassing medical record examination for inbound referrals.

• Administer financial processes by reconciling multi-department deposits and proficiently handling patient referral systems.

Kanha Technology Solutions Denver, CO

Sales Representative Dec 2020 - Present

• Cultivate and maintain a robust sales pipeline, consistently assessing and advancing sales opportunities.

• Facilitate the coordination of pre-sales resources to support the sales cycle, ensuring seamless progression.

• Arrange and oversee scheduling for product demonstrations, optimizing customer engagement and product understanding.

Green Koi Douglas, MI

Supervisor Apr 2022 - Sep 2022

• Established an educational atmosphere for customer inquiries, delivering research-driven responses regarding cannabis to enhance consumer knowledge.

• Assisted customers in navigating their purchasing decisions by providing expert advice tailored to individual preferences and requirements.

• Facilitated informed and budget-conscious product selection, ensuring customer satisfaction through personalized guidance.

Priority Health Grand Rapids, MI

CSR - Customer Service Representative Oct 2021 - Feb 2022

• Provided comprehensive support to clients, addressing inquiries and resolving issues related to claims, billing, and coding, ensuring clarity and understanding of health plan benefits.

• Enhanced customer satisfaction by delivering exceptional service through multiple channels, including inbound and outbound calls, face-to-face interactions, online chat, and email.

• Collaborated effectively with internal and external stakeholders to facilitate access to healthcare services, contributing to a seamless customer experience.

Fluresh Grand Rapids, MI

Assistant Manager Dec 2019 - Mar 2020

• Facilitated comprehensive staff training to ensure adherence to company values, resulting in an enhanced customer experience at the retail level.

• Supported management in the execution of business strategies and contributed to meeting sales targets through meticulous compliance with operational policies and regulations.

• Led initiatives in customer service excellence, resolving service issues effectively, and educated staff and customers on product knowledge and usage guidelines.

Black River Farms (Dragonfly) Bangor, MI

Assistant Farm Manager - Assistant Grower Jan 2019 - Dec 2019

• Developed and implemented Standard Operating Procedures (SOPs) for plant care, contributing to the maintenance and productivity of an organic cannabis operation.

• Managed product packaging and inventory tracking using Metrc, ensuring adherence to company values and cost-effectiveness while maintaining rigorous quality checks and interdepartmental communication. Tim Simpson Carpentry Glenn, MI

Carpenter Apprentice Jan 2016 - Dec 2018

• Maintained high standards of client satisfaction through effective communication and professional demeanor.

• Utilized hand tools and gained proficiency in fundamental carpentry techniques.

• Acted as a key contact point, facilitating clear communication between clients and staff. EDUCATION

Life University

Bachelor's in Biology

Marietta, GA

2009 to 2013

Grand Valley State University

High School Diploma

Allendale, MI

2005 to 2009

L.C Mohr High School South Haven, MI

2001 to 2005

SKILLS

Analytical Skills • Customer Service • Sales • Research • Problem Solving • Organizational Skills • Communication Skills

• Leadership • Teamwork • Time Management • Insurance Verification

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