A Team Store Manager
Resume:
Kaela Mason
Dallas, TX *****
*******@*****.***
Professional Summary
Strong interpersonal skills enhanced by taking part in speech classes to develop confidence and communication abilities. Understanding of general employable skills and the importance of working apart of a team, learning from others, and developing as a professional. Work Experience
Alarm Dispatcher
ADT-Irving, TX
May 2023 to November 2024
Responsible for maintaining high level of great customer interactions.
• Helping to create advertising campaigns to attract new customers and retain current customers.
• Experience in being quick and efficient in making emergency calls.
• Resolving a range of customer issues from device, to billing and to service concerns. Host
Local Tap & Table-Dallas, TX
June 2024 to September 2024
• Responsible in greeting and seating incoming guests.
• Helping assist waiters and waitresses if needed.
• Provided information to guest who called for reservations or information about the menu, and pricing. Store Manager
Charlotte Russe, Inc-Mesquite, TX
December 2023 to May 2024
Recruiting and hiring manager, scheduling hours
Alarm Monitor/Dispatcher
NMC-Dallas, TX
February 2022 to December 2023
Responsible for maintaining high level of great customer interactions.
• Helping to create advertising campaigns to attract new customers and retain current customers.
• Experience in being quick and efficient in making emergency calls.
• Resolving a range of customer issues from device, to billing and to service concerns Advance Studies Diploma
TX-Fort Worth, TX
June 2023 to June 2023
GPA 4.0 • Deliver exceptional customer experiences by proactively engaging with members and building strong relationships while recommending tailored products, services, and digital solutions to enhance their financial success.
• Assist customers with inquiries related to opening new accounts, completing service request, and submitting credit applications.
• Follow managerial guidance while exercising sound judgment in alignment with established policies and procedures.
• Identify potential fraud and high-risk accounts, implementing appropriate measure to mitigate losses.
• Support both customers and team members in resolving escalated concerns to ensure satisfaction and retention.
Software Skills
Deposits Customer Care, Ally Financial-Dallas, TX
December 2022 to June 2023
Microsoft word • Responded to customer calls regarding financial request with
Microsoft Excel professionalism and clarity.
Microsoft outlook • Facilitated various financial transactions including ACH transfers,
Firefox internal transfers, and wire transfers.
Auto desk inventor • Managed customer requests for checks and debit cards, ensuring compliance with banking regulations
Microsoft teams • Provided information regarding FDIC coverage as well as
Salesforce lighting account management.
Webex • Maintained clear communication by updating cases for back-
LexisNexis office representatives.
WebCSR
Hostess
Punch Bowl Social-Dallas, TX
February 2022 to December 2022
• Responsible in greeting and seating incoming guests.
• Helping assist waiters and waitresses if needed.
• Provided information to guest who called for reservations or information about the menu, and pricing. Education
High school diploma
Forrest City High School - Forrest City, AR
August 2014 to May 2018
Skills
• Satisfy concerns regarding foundational retirement accounts effectively in a team including Traditional IRA, Roth Ira, as well as 401k accounts. environment.
• Detail oriented with metrics being adhered and maintain strong organizational skills.
• Proficient in customer November 2024-Current service & conflict
• Maintain a customer focused approach with experience in resolution. managing complex transactions across multiple systems.
• Attend to each incoming call with the understanding of specific
• - Strong communication Financial Customer Associate, Fidelity Westlake, TX & interpersonal skills.
• Ability to work
Links
linkedin.com/in/amya-
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